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We are looking for
Program Manager (Process Improvement) for our client in
New York City, NY
Job Title: Program Manager (Process Improvement)
Job Location: New York City, NY
Job Type: Contract
Job Overview:
Pay Range: $55hr - $60hr
- Leads enterprise-wide process improvement and transformation programs across delivery operations and support functions.
- Drives Lean-based continuous improvement initiatives to enhance efficiency, quality, and cost optimization at scale.
Key Responsibilities:
- Lead end-to-end process improvement programs across operations and business functions.
- Identify inefficiencies, bottlenecks, and waste using Lean methodologies such as VSM, Kaizen, and DMAIC.
- Define, standardize, and optimize processes across multiple teams and geographies.
- Drive continuous improvement roadmaps aligned with business goals, including cost, quality, productivity, and SLA performance.
- Facilitate process workshops, value stream mapping sessions, and root cause analysis activities.
- Establish and track KPIs, metrics, and benefits realization for improvement initiatives.
- Partner with delivery leaders, project managers, operations, finance, and clients to implement scalable changes.
- Govern improvement initiatives as structured programs with defined milestones, risks, dependencies, and reporting.
- Lead change management, stakeholder communication, and adoption tracking.
- Promote a Lean culture through coaching, training, and best practice sharing.
- Support audits, compliance, and maturity assessments (CMMI, ISO, internal quality frameworks).
Skills And Expertise:
- Strong hands-on experience with Lean Six Sigma and continuous improvement frameworks.
- Expertise in process mapping, analysis, and optimization techniques.
- Proven ability to manage large-scale programs across multiple teams and functions.
- Strong understanding of service delivery and managed services environments.
- Demonstrated success in driving measurable outcomes such as cost savings, productivity gains, and quality improvements.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent stakeholder management and executive-level communication skills.
Tools And Technologies:
- Process Mapping Tools: Visio.
- Reporting & Analytics Tools: Excel, Power BI, Tableau.
- Program Governance Tools: JIRA.
Qualifications:
- 10 15 years of overall experience.
- Minimum 5 years in process improvement, transformation, or continuous improvement roles.
Soft Skills:
- Strong leadership and influencing skills.
- Ability to work across functions and organizational levels.
- Structured problem-solving mindset.
- Results-oriented with strong execution focus.
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