Dice is the leading career destination for tech experts at every stage of their careers. Our client, CA-One Tech Cloud Inc., is seeking the following. Apply via Dice today!
Role: Program manager
Address: New York, New York, United States Onsite
Primary Skill : Problem solving, Program Management, Project Management
Job Description :
Required Skills & Experience
- 4+ years of experience in program management.
- Strong leadership and presentation skills, Good organizational, time, and team management skills.
- Ability to communicate effectively in both technical and non-technical terms.
- Expertise in reviewing technical documents, attention to detail.
- Experience with partner-facing communication.
- Experience with time-bound tasks such as meeting SLAs.
- Enthusiastic about process improvements.Strong analytical and problem-solving skills.
- Experience working in GSuite is a plus.
Good to Have:
- Knowledge of Google AI / GenAI toolsTriage and review incoming customer resource requests for correctness and completeness.
- Review, evaluate, and manage fulfillment requests in the internal Bug Management system.Author and share customer updates.
- Triage changes to incoming requests and customer concerns based on documented runbook processes.
- Track update metrics and drive engagement for stale requests.
- Create new fulfillment bugs based on documented runbook processes.
- Drive resolution of customer issues identified in fulfillment requests.
- Collect metrics that cannot be automated following a well-documented process.
- Generic SkillsDetail-oriented and able to successfully manage multiple stakeholders.Ability to navigate through ambiguity.Strong customer focus.
- Technical acumen and sufficient experience necessary to understand infrastructure delivery requests.
- Highly process-oriented.
- Ability to work independently.Excellent written and verbal communication skills.
Thanks & Regards,
Pankaj Singh - Team Lead
CA-One Tech Cloud Inc. | CA-One.com | E- Verified Company
Email ID:
US
