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Trainee - Technical Support
3.9
26 July 2026
Great Flexibility for a Tech Support Trainee
Pros: The work flexibility here, especially the hybrid setup, is a massive plus for my Trainee Technical Support role in Pasay, helping with work-life balance. I appreciate the supportive team and leads; they are always ready to guide me through new technical issues, which is invaluable for learning in the IT industry. The company culture promotes teamwork, making it a great environment to grow my skills and confidence. It's a solid place to start a career in technical support.
Cons: While I appreciate the learning environment, career progression for a Trainee Technical Support could be a bit clearer with more defined growth paths. Sometimes, approval processes for specific solutions can be a little slow, which occasionally impacts how quickly we can resolve user issues. There are also times when the workload can get quite heavy during peak periods, though it's generally manageable.
Advice to Management: Consider implementing a more structured career progression plan for trainees to provide a clearer path for advancement. Streamlining some of the internal approval processes could also help improve efficiency and response times for technical support issues.
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Trainee - Technical Support
3.9
29 July 2026
Solid Foundation for IT Support Professionals
Pros: Working at Poging Tech has been a great experience, especially as a Trainee - Technical Support. The team here in Pasay, National Capital Region, is incredibly supportive, always willing to guide you through new issues, which is crucial in the IT Support industry. For an entry-level position, the pay and benefits package is quite competitive for the local market, making it a viable option for those looking to start their career in a tech company in the Philippines. I appreciate the
Cons: While the initial pay and benefits are good for a trainee, the long-term salary progression might need clearer pathways to truly compete with more seasoned roles in the wider tech industry. Sometimes, the approval process for certain resources can feel a bit slow, which can occasionally impact quick resolution times for customer issues. A bit more work flexibility beyond standard office hours would be a plus, even for trainees, but the job security is good.
Advice to Management: Consider reviewing the long-term salary progression frameworks and streamline internal approval processes to enhance efficiency. Greater transparency around career paths would also be beneficial for entry-level roles.
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