Printerpix is the UK’s fastest growing on-line photo accessories retailer. We offer a wide range of customisable photo products, including photobooks, canvas prints, accessories and gifts; our easy-to-use online service is designed to give you total control over your product’s appearance. Whether you are commemorating precious memories or decorating your home or office, Printerpix provides a service you can trust.
We would like to make your experience as pleasurable as possible, from the very first upload of your photos, to the arrival of your finished product. Our team of Customer service will always be ready to help.
Rating Reviews
Rating is calculated based on
2
reviews and is evolving.
Pros: The best part is the team. We really pull together during busy periods, especially around holidays and peak gifting seasons. Management is usually open to feedback, and I've learned a lot about managing customer expectations in the fast-paced online retail sector. The company offers a good degree of autonomy in handling customer queries, which is refreshing.
Cons: While workload is manageable most of the time, during peak seasons (like Christmas or Mother's Day), it can become quite intense, leading to longer hours if you're not careful with time management. Sometimes, getting approvals for more complex customer solutions can take a bit longer than ideal, slowing down resolution times.
Advice to Management: Streamline the approval process for complex customer issues to improve resolution speed and agent autonomy. Clearer communication on workload expectations during peak seasons would also be beneficial for team planning.
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Pros: The team was generally friendly, and I learned a lot about handling customer issues in the e-commerce photo printing industry. It was a good stepping stone to understand operations and customer engagement. The exposure to the UAE market was valuable, and I got hands-on experience with various customer relationship management tools.
Cons: While the work itself was manageable, the biggest challenge was the inconsistent workload and pressure, which often spilled into personal time. There were periods of intense demand that made maintaining a healthy work-life balance difficult. Communication regarding workload expectations could sometimes be clearer.
Advice to Management: Consider implementing clearer guidelines for workload management and team support during peak seasons to help employees maintain better work-life balance.
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What are Printerpix's core values and overall direction as a company?
As CEO, I've seen Printerpix consistently prioritize innovation and customer satisfaction, driving our direction towards becoming a leader in personalized photo products for our global customer base.
What is the typical salary range for a customer service representative at Printerpix?
When I worked as a customer service rep for Printerpix, the salary was around $15-$18 per hour, which felt competitive for the entry-level roles in the e-commerce industry around Brighton.
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