Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.
Rating Reviews
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Pros: I've really appreciated the support from leadership at Broadvoice. They trust the Software Engineer team to get things done, which gives a lot of autonomy. Working with modern frontend stacks like ReactJS and TypeScript has been a great opportunity to expand my technical skills. The collaborative culture among peers in the Singapore office is a definite plus, and I've learned a lot from my teammates. It feels like a stable place to build a career in the telecommunications industry.
Cons: While leadership is supportive, there's room for improvement in clear, consistent communication from upper management, especially concerning the long-term vision and cross-departmental initiatives. Sometimes, the approval processes for new features can feel a bit slow, impacting the agility of a Software Engineer working on time-sensitive projects. It's a minor point, but better streamlining could help boost efficiency across the board.
Advice to Management: Focus on enhancing cross-departmental communication and consider streamlining some of the internal approval workflows to maintain agility within the engineering teams. Providing clearer visibility on long-term product roadmaps would also be beneficial for teams building with technologies like ReactJS and TypeScript.
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Pros: The flexibility is great for remote employees in Portugal. I appreciate the chance to work with clients in the evolving cloud communications space. The team is usually helpful and knowledgeable, and I feel like I'm contributing to a growing tech company.
Cons: Sometimes communication from higher leadership can be a bit inconsistent, leading to occasional confusion on priorities. While there are chances for growth, formal career paths aren't always clearly defined, and performance feedback can sometimes feel vague. The pay and benefits are average for the industry.
Advice to Management: Consider implementing more structured career development plans and ensuring consistent communication from leadership regarding company strategy and role expectations.
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Pros: The remote work flexibility is a major plus, allowing for a good work-life balance. The team I work with is generally supportive and knowledgeable, especially concerning the technical aspects of Broadvoice's cloud communication solutions. It's a stable role in the growing telecom industry, and I've learned a lot about network infrastructure and customer support.
Cons: Career development isn't always well-defined; it can feel a bit like treading water if you're not actively seeking out new projects. Communication between departments could also be smoother to avoid minor operational hiccups. Some of the internal tools feel a bit dated, impacting efficiency on occasion.
Advice to Management: Consider implementing more structured mentorship programs or clear internal progression frameworks to help employees see and achieve their next steps within Broadvoice. Also, investing in modernizing some internal software could boost overall productivity.
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What's the interview process like at Broadvoice for a Sales Engineer role?
My interview process at Broadvoice involved a phone screen, a technical interview focusing on UCaaS solutions, and a final interview with the hiring manager. It felt thorough and gave me a good sense of the team and the company culture in the telecommunications sector.
How is overtime handled for customer support roles at Broadvoice in the greater Los Angeles area?
During busy periods for this mid-sized telecom company, I've seen customer service representatives earn overtime pay, which is typically paid at 1.5 times the regular hourly rate for hours worked beyond 40 in a week.
What's it like working in a mid-sized tech company like Broadvoice in the San Jose area?
Working at Broadvoice in San Jose has been great; it offers the collaborative environment of a mid-sized tech company with opportunities for growth in the cloud communications industry.
Does Broadvoice offer remote or hybrid work options for its employees, especially for roles in the telecommunications industry in Southern California?
Broadvoice has embraced a hybrid work model, allowing many employees flexibility to work from home part-time. This approach has been successful for various teams, including those in customer support and technical roles, reflecting a modern approach to workplace arrangements in the competitive tech sector.
What is the typical working culture like at Broadvoice, especially for entry-level customer support roles in Los Angeles?
Broadvoice fosters a collaborative and fast-paced environment, particularly within its customer support teams in Los Angeles. While it can be demanding, there's a strong emphasis on teamwork and continuous learning to help employees succeed in handling client needs effectively.
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