A TeleHelp é a empresa líder em sistemas de atendimento de emergência para o público 60+ no Brasil. Nossa missão é permitir aos nossos clientes viver uma vida mais autônoma, independente e segura, dentro ou fora de casa, 24h por dia, todos os dias do ano.
Fundada em 2004, a TeleHelp vem crescendo exponencialmente, atendendo clientes em mais de 320 cidades e 21 estados brasileiros. Já atendemos mais de 400.000 sinais de emergência em nossa Central de Atendimento 24h e podemos afirmar, com orgulho, que já salvamos centenas de vidas.
Utilizamos as tecnologias mais modernas do mundo e desenvolvemos procedimentos de emergência exclusivos para atender às necessidades específicas do público 60+. Nossa equipe conta com a consultoria de assistentes sociais, geriatras e gerontólogos que, juntamente com nossa equipe de Tecnologia, estabelecem os melhores procedimentos para atender aos nossos clientes.
Buscamos SUPERAR expectativas sempre. Trabalhamos com paixão para pessoas que buscam envelhecer aproveitando plenamente essa fase natural da vida, de forma consciente, com serenidade e o espírito aberto e leve diante das alegrias e dores da existência. Assim, juntos, aprendemos, praticamos e celebramos a Além disso, também oferece um botão de emergência pessoal, sem fio e à prova d'água, que pode ser utilizado em forma de colar ou pulseira para que você possa circular por todos os cômodos da casa.
Caso necessite de ajuda, basta apertar qualquer um dos botões para avisar a Central de Atendimento 24h, que possui atendentes capacitados que poderão avisar pessoas escolhidas por você e também profissionais especializados que conhecem o seu perfil e sabem do que você precisa.
É um serviço já utilizado por milhares de pessoas em mais de 19 países no mundo, e a razão é muito simples: com ele você garante a sua independência, sem abrir mão da sua saúde, do seu bem estar e da sua segurança. Você pode ficar sozinho, no conforto de sua casa e, mesmo assim, estar muito bem acompanhado.
Rating Reviews
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4
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Pros: The best part about TeleHelp is definitely the work-life balance and the flexibility it offers. As a remote role, I can manage my schedule pretty well, which is great for personal appointments or just having a more relaxed day. The company culture is friendly, and colleagues are generally helpful. It feels like a stable job, especially in the current economic climate, and that's a major advantage.
Cons: While job security is good, career growth can feel a bit slow. Opportunities for promotion or moving into more specialized roles aren't as frequent as I'd hoped, and training for advancement could be more structured. Sometimes communication from upper management about larger company changes can be a bit delayed, which causes some uncertainty.
Advice to Management: Consider implementing clearer career paths and more frequent internal training opportunities to foster employee development and retention.
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Pros: The best part about TeleHelp is definitely the remote work flexibility. As a Remote Support Specialist, I appreciate not having to commute into the city, which really helps with work-life balance. The company culture is generally positive, and I've found my colleagues to be friendly and helpful. They are also trying to innovate in the healthcare technology space, which is exciting.
Cons: There are times when internal processes feel a bit disorganized, leading to minor inefficiencies. Sometimes communication between departments could be clearer, and there's a reliance on outdated systems that could use an upgrade. While pay is competitive for the industry, the benefits package could be enhanced to better match market standards.
Advice to Management: Consider investing in better integrated systems and providing more structured training for new hires to improve onboarding and daily operations efficiency. This could really enhance the remote employee experience.
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Pros: The primary advantage of working at TeleHelp is the flexibility offered, which is great for maintaining work-life balance. As a remote support specialist, I appreciate being able to manage my own schedule and contribute to improving access to healthcare through technology. The team I worked with was collaborative and supportive, making day-to-day tasks enjoyable. The company's mission is commendable.
Cons: While flexibility is high, career advancement opportunities feel limited. There aren't many clear paths for growth within the company, and training for new technologies or skills is infrequent. Management communication could also be more transparent; sometimes decisions feel like they come out of nowhere, which can be disorienting for the team.
Advice to Management: Consider implementing more structured training programs and clearer career ladders for employees. Enhancing communication about company strategy would also boost morale and alignment across all remote teams.
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What's it like working as a remote nurse for a company like TeleHelp in the healthcare industry?
Working as a remote nurse for TeleHelp has been rewarding, offering the flexibility to help patients across different regions from home, which is great for work-life balance in the growing telehealth sector.
What are the eligibility requirements for TeleHelp's remote healthcare benefits?
As a remote customer service representative at TeleHelp, I found the eligibility for our healthcare benefits was straightforward, covering full-time employees and their dependents after 90 days of service.
What's the typical salary range for a remote customer support representative at TeleHelp?
As a remote customer support rep in the telehealth industry, I found TeleHelp's salary to be competitive, generally ranging from $18-$22 per hour depending on experience, which felt fair for a mid-sized company.
What is the typical salary range for a customer service representative at TeleHelp?
Based on my experience as a CSR at TeleHelp in a mid-sized healthcare tech company, the salary typically falls between $35,000 and $45,000 annually, depending on experience and specific responsibilities within the role.
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