Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s, even for the most important civic services.
Kaizen exists to restore citizens' trust in American public services by building technology that actually works. We partner with agencies at every level of government to replace legacy constituent service systems with modern, AI-native software that is worthy of the people they serve. We started in Parks and Recreation, and now we're building towards something much larger, the software layer that powers how Americans access the services their government owes them across all parts of government.
Our platform already reaches 40 million residents across 50+ agencies in 17 states.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, A16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software isn't a luxury in government, but it's how you earn trust back.
Rating Reviews
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Pros: The company fosters a strong culture of continuous improvement, which is great for personal and professional development. As a software engineer, I found many opportunities to learn new technologies and contribute to meaningful projects. The team collaboration was excellent, and colleagues were always willing to help each other succeed. The flexibility offered for remote work was a major plus.
Cons: While the intention is good, sometimes the processes for approvals or project prioritization could be a bit slow, leading to minor delays. Communication on large-scale changes could also be clearer at times. It feels like they're still refining some operational aspects, which is understandable for a growing tech firm.
Advice to Management: Focus on streamlining approval workflows and enhancing top-down communication for major strategic shifts to improve project velocity and clarity.
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What's the company culture like at Kaizen, especially regarding continuous improvement?
The culture at Kaizen is really centered around continuous improvement, or 'Kaizen' itself. Everyone is encouraged to identify areas for efficiency and suggest changes, which makes for a very dynamic and collaborative environment in our software development teams.
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