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Company Summary

  • Racker Racker
  • http://www.racker.org
  • Individual & Family Services
  • 501-1000 employees
  • Ithaca, NY, United States of America

Company Overviews

Since 1948, Racker has been many things to many different people.

We are a community, a friend, a family, and a provider of services, supports and opportunities that help people live happy and fulfilling lives. Knowing that we work within a system that is limited to helping people once they’ve received a “label” of a disability, Racker chooses instead to focus on what it is that truly makes people, all people, happy- having friends, learning new things, and being independent.

We don’t focus on labels. We focus on people. We continue the vision of our founding families, that all people will be valued members of a welcoming community. That vision is the foundation for everything we do, and we work to share it throughout our community.

Vision
We envision a world where all people know they belong.

Mission
We support people with disabilities and their families to lead fulfilling lives by providing opportunities to learn and be connected with others.

Rating Reviews

Rating is calculated based on 4 reviews and is evolving.

Featured Reviews

Program Assistant
3.9
23 August 2026
Great Flexibility in a Supportive Non-Profit Environment
Pros: The work flexibility here is fantastic; they really understand that life happens. As a Program Assistant, I've had good opportunities for hybrid work arrangements and adjustable schedules, which is huge for managing personal commitments. The team culture is also very supportive, fostering a positive work environment.
Cons: Sometimes, the workload during peak periods can be a bit heavy, especially when short-staffed, which can test that flexibility. Also, career growth opportunities for administrative roles aren't always super clear, making long-term progression a bit ambiguous at times.
Advice to Management: Continue to prioritize and enhance the excellent work flexibility options, as they are a major draw. Perhaps look into formalizing more clear paths for career growth within administrative and program support roles to help employees see their future at Racker.
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Direct Support Professional
3.9
24 August 2026
Supportive Environment, Good Work-Life Balance
Pros: The work-life balance at Racker is genuinely pretty good for a non-profit. As a Direct Support Professional, I appreciate the consistent scheduling and the understanding from supervisors when personal needs arise. There's a strong sense of teamwork among staff in Cortland, NY, which really helps make the work environment positive and manageable. It's rewarding to work in human services.
Cons: While the mission is great, the pay and benefits for a Direct Support Professional often feel a bit low compared to the demands of the role. Also, communication from upper leadership could be more consistent sometimes, especially regarding policy changes. Occasional understaffing can put pressure on individual workload, impacting flexibility.
Advice to Management: Continue to prioritize staff well-being and explore ways to enhance competitive compensation within the non-profit sector. Clearer, more frequent updates from leadership would also benefit all staff in Cortland, NY, ensuring everyone feels informed and valued.
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Software Engineer
3.9
3 September 2026
Solid Tech Role with Work-Life Balance
Pros: The work-life balance here is genuinely respected. I appreciated the flexibility in scheduling my hours, which really helped manage personal commitments. The team culture is supportive, and colleagues are always willing to lend a hand. Opportunities for learning new technologies are abundant for those who seek them out.
Cons: While there's flexibility, advancement opportunities can feel a bit slow for individual contributors. Sometimes project priorities can shift unexpectedly, causing minor disruptions. Communication from higher leadership about long-term strategic direction could be clearer at times.
Advice to Management: Consider clearer communication channels for strategic goals. Recognizing individual contributor achievements more visibly would also be beneficial for morale and motivation.
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