It’s not easy being stuck in a job. Join a company that cares about you.
We’re listed on multiple “Best Places to Work” awards (including Forbes, Glassdoor). We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Self-storage is our product, helping people is our passion.
Grow with us.
Rating Reviews
Rating is calculated based on
104
reviews and is evolving.
Pros: I've really enjoyed the supportive team environment at Extra Space Storage. As an Assistant Store Manager, I get to learn a lot about property management, sales, and customer service in the self-storage industry. There's good job stability, which is a huge plus for a publicly traded company. The company generally offers predictable schedules, and there's usually some flexibility to swap shifts with colleagues when needed, which helps with personal appointments. The local leadership in
Cons: While there's flexibility in scheduling, true work-life balance can sometimes be challenging during peak seasons or when short-staffed, meaning longer hours for an Assistant Store Manager. The approval process for some minor maintenance issues can feel a bit slow at times, which can be frustrating when trying to keep the property in top shape for customers.
Advice to Management: Continue investing in local store leadership training to empower managers to make quicker decisions on-site. Streamlining maintenance requests would also significantly help Assistant Store Managers manage property needs more efficiently. Maintaining the focus on team collaboration and recognizing
Show more
Pros: Extra Space Storage offers a stable work environment, which is a big plus. I appreciate the consistent customer interaction and the autonomy I have in managing my site. Teamwork among site managers is usually good, and there's a sense of camaraderie.
Cons: The workload can become quite heavy during peak seasons or when staff is short, impacting work-life balance. Some internal processes, like approvals for certain customer requests, can be slow and frustrating for both staff and clients.
Advice to Management: Consider standardizing some approval processes to speed them up, especially for recurring customer needs. Also, providing more consistent staffing during busy periods would greatly help manage workloads and improve overall employee satisfaction.
Show more
Pros: The compensation package, particularly the pay and benefits, stands out for a retail position. The health insurance options and paid time off were quite competitive and genuinely made a difference. I also appreciated the positive team environment; working with my store manager and district manager was generally a good experience. There are clear opportunities for career growth within the self-storage industry if you're proactive, learning a lot about property management and sales. It's a
Cons: The workload as an Assistant Store Manager can be quite high, especially during peak moving seasons or when shorthanded in the Irvine, CA market. This sometimes impacts the work-life balance, requiring extra hours. While the pay is fair for the retail management sector, it's not going to make you rich. Approval processes for certain operational tasks could be streamlined to improve efficiency.
Advice to Management: To management, continue investing in employee development programs and perhaps explore ways to further enhance staffing levels during busy periods. Streamlining some administrative tasks could free up Assistant Store Managers to focus more on customer service and sales, crucial in the self-storage
Show more
What is the typical dress code and grooming policy for a Storage Associate at Extra Space Storage?
As a Storage Associate, we generally wear business casual attire, focusing on looking professional for our customers. I found that keeping a clean and tidy appearance, like neat hair and minimal cologne, is standard across the industry for customer-facing roles in companies like Extra Space Storage.
What's the culture like at Extra Space Storage for leadership roles?
As CEO, I've found Extra Space Storage fosters a collaborative leadership environment, allowing for open communication and strategic alignment across our large national self-storage company.
Does Extra Space Storage offer internet reimbursement for remote employees in the self-storage industry?
Yes, Extra Space Storage provides a stipend to help cover internet costs for remote roles, which is great for maintaining productivity when working from home in the self-storage sector.
Does Extra Space Storage offer sick leave for their facility team members in the Denver area?
Yes, as a large self-storage company, Extra Space Storage provides sick leave benefits to employees like myself in facility management roles, which is helpful for unexpected health needs.
How does Extra Space Storage encourage teamwork among its employees in their various storage facility roles?
In my experience at Extra Space Storage, particularly as a storage associate, teamwork is essential. We often collaborate on customer needs, like helping someone find the right unit size or assisting with move-ins, making our daily operations feel very cohesive across the Salt Lake City region.
How does Extra Space Storage handle paid time off for their retail associates in Salt Lake City?
At Extra Space Storage, I've found the PTO policy to be pretty standard for a company our size. We accrue hours based on tenure, which is great for covering personal days or unexpected needs.
What's the interview process like for a Customer Service Representative at Extra Space Storage?
I interviewed for a Customer Service Representative role with Extra Space Storage, and it involved a phone screen followed by an in-person interview at one of their Denver locations to assess my fit for the self-storage industry.
What's the dress code like for a storage facility associate at Extra Space Storage?
For roles like a storage facility associate at Extra Space Storage, the dress code is generally business casual, but we often have casual dress days, especially on Fridays.
US
