At DEX, we are united in the pursuit of one goal: to make each customer’s document imaging equipment and workflow processes the most reliable (and effortless) part of their business, guaranteed.
Of course, a lot goes into making that one goal a reality. We begin with respect for people. We value our customers. Without them, we could not sustain a successful business. We also value our employees and their expertise. We call them DEXPERTs.
And, we value innovation. It is the thing that keeps us and our customers competitive.
Our promise to you is that we will always remain on the cutting-edge of document imaging innovation, providing world-class equipment, integrated document management solutions, knowledgeable (and accessible) technical expertise, flexible financing, and competitive pricing . . . all within reach, offered by one company, DEX Imaging.
Rating Reviews
Rating is calculated based on
12
reviews and is evolving.
Pros: The company culture at DEX Imaging fosters real teamwork, especially among Field Service Technicians. My colleagues and local management in Columbus, MS are incredibly supportive, making it a great place to learn and grow in the office technology industry. There's a strong sense of camaraderie.
Cons: While the team collaboration is great, sometimes communication regarding broader company initiatives or process changes for an independent dealer of this size can feel a bit slow to trickle down to the field. Occasional high workload periods for document imaging solutions can also stretch resources.
Advice to Management: Keep fostering that strong local team spirit and invest in better top-down communication channels. Ensuring resources are balanced during peak demand would further enhance the work environment for Field Service Technicians across all locations like Columbus, MS.
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Pros: DEX Imaging offers a stable career in the business equipment and document solutions industry. As a technician, I've had hands-on experience with diverse hardware, which has really helped me learn. The team I work with in Kalamazoo is fantastic; we all support each other, especially during busy service periods. Management is generally approachable and willing to listen to concerns.
Cons: While opportunities to advance are present, the formal career path for technical roles isn't always clearly defined, which can be a bit frustrating when you're looking to progress. Sometimes during peak demand, the workload can become quite heavy. Improving internal communication channels could also make cross-departmental tasks run smoother and faster.
Advice to Management: Consider developing clearer, more structured career progression plans for field technicians. This would provide tangible goals and motivation for employees looking to grow within DEX Imaging. Also, explore ways to enhance cross-departmental communication to streamline operations and support the
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Pros: My direct sales manager and leadership team are incredibly supportive, offering great coaching to Account Executives. The positive work environment here at this private document solutions company really encourages professional growth and provides ample support.
Cons: Approval processes for larger deals are sometimes slow, impacting sales efficiency. Better, more consistent company-wide communication regarding new initiatives would also greatly improve alignment for all Account Executives.
Advice to Management: Keep investing in leadership development for effective managers. Streamline internal approval workflows to help Account Executives close deals faster. This will ultimately benefit clients and drive stronger company growth in the document solutions industry.
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How does DEX Imaging handle employee feedback for roles in the imaging services industry?
At DEX Imaging, especially within their large imaging service teams, feedback is openly encouraged through regular one-on-one meetings with managers and quarterly reviews, making it a core part of their feedback culture.
Does DEX Imaging offer hybrid work options for its sales roles in Tampa, Florida?
Yes, DEX Imaging provides a hybrid schedule for many roles, including sales positions at their Tampa headquarters, allowing for a good work-life balance.
Does DEX Imaging offer remote roles for customer service representatives in the managed print services industry?
Yes, DEX Imaging sometimes has remote opportunities available for customer service roles supporting their managed print services. I've seen postings for work-from-home positions that don't require you to be in a specific office location.
What is the hiring process like for a sales representative role at DEX Imaging?
My experience applying for a sales role at DEX Imaging involved a few interviews, starting with HR and then moving to the hiring manager, which felt thorough for a large imaging solutions company.
What's it like to work in category management at DEX Imaging, and how does the company support employee growth?
Working in category management at DEX Imaging has been a great experience, with opportunities to learn and advance my skills. The company is a leading imaging solutions provider, and being part of their large team means continuous development in this field.
What is the working culture like at DEX Imaging, a large imaging solutions provider?
Working at DEX Imaging, a large imaging solutions provider, felt collaborative; I experienced a supportive team environment among sales and service roles across their various locations.
What's the typical dress code like for administrative roles at DEX Imaging?
For administrative positions at DEX Imaging, it's usually business casual, so think slacks and a nice top or polo. It’s a professional environment but not overly formal for the support staff in the Tampa area.
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