ServiceSource is a 501(c)(3) nonprofit organization with a mission to facilitate services, resources, and partnerships to support people with disabilities, their families, caregivers, and community members.
We provide a wide range of customized programs for individuals, families, employers and corporate partners in more than a dozen states and the District of Columbia. Whether you are an individual with a disability, a government contracting officer or a local business owner, ServiceSource is committed to meeting or exceeding your needs and expectations.
Rating Reviews
Rating is calculated based on
12
reviews and is evolving.
Pros: I really appreciated the work flexibility at ServiceSource, especially the remote options available which made managing personal life much easier. My direct colleagues were fantastic, forming a strong team that often supported each other through challenges. The company provides foundational training, and there are avenues to learn new skills if you seek them out and are persistent.
Cons: Bureaucracy can slow things down, and sometimes decision-making from upper leadership feels distant or unclear. While there's potential for growth, it often requires significant self-advocacy, and opportunities aren't always transparent. The compensation and benefits package, while standard, doesn't really stand out in the competitive tech and IT support landscape.
Advice to Management: Focus on clearer, more consistent communication from leadership about strategic goals and career pathing. Streamline internal processes to reduce unnecessary bureaucracy and empower teams.
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Pros: The primary advantage was the flexibility offered, especially with the widespread remote work opportunities. It really helped balance personal life and professional duties. The team environment was often positive, and I learned a lot about sales processes and customer relationship management, which are valuable skills in this industry. Management was generally approachable and helpful when needed.
Cons: While flexibility was good, the pace of career advancement felt a bit stagnant at times. Some internal processes could be streamlined to improve efficiency. Pay and benefits, while competitive for entry-level roles, didn't see significant jumps without moving into management. Occasionally, communication from higher leadership could be clearer on strategic directions.
Advice to Management: Continue to foster remote work flexibility and clearly communicate career path opportunities for individual contributors to help retain talent.
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Pros: I really appreciate the work-life balance here as an Employment Consultant. The schedule is pretty consistent, which makes planning personal life much easier, especially working in New Castle, IN. It's a decent environment for a BPO company. The team is supportive, and there's a strong emphasis on collaboration. I've had opportunities to refine my skills in talent acquisition and learn about various aspects of the tech-enabled services industry. The overall company culture on my team is
Cons: While the work-life balance is generally good, there are periods, especially during high recruitment drives, where the workload can get pretty intense for an Employment Consultant. This can sometimes strain the work flexibility a bit. Communication about broader company changes, beyond my immediate team, could be improved. Sometimes, internal approval processes for new initiatives or tools feel a little slow, which can delay projects in the BPO environment. Career progression, while present,
Advice to Management: Keep fostering the great team environment. Improve company-wide communication and work to streamline internal approval processes for better efficiency. Providing clearer career growth paths for Employment Consultants and investing in ongoing skill development, especially in the evolving
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Does ServiceSource offer any employee discounts or perks for remote roles in the tech industry?
Yes, as a large tech company, ServiceSource often provides various employee discounts on things like travel and entertainment, which can be a nice perk even when working remotely.
What's the typical workload like for an Account Manager at ServiceSource in the tech industry?
As an Account Manager at ServiceSource, the workload can be demanding, but it's manageable with good time management, especially in their San Diego tech hub.
Does ServiceSource offer remote customer service roles in the tech industry?
Yes, ServiceSource frequently hires for remote customer support positions, especially for technology companies. I've seen many openings for work-from-home agents who handle client inquiries.
What's the typical dress code like at ServiceSource, especially for customer service roles?
Working in customer service at ServiceSource, the dress code is business casual, so I usually wear slacks and a nice top. It's a professional environment but still comfortable for a large company.
What's the typical salary range for a Sales Development Representative at ServiceSource in the tech industry?
As an SDR at ServiceSource, I saw base salaries typically range from $50k-$65k, with uncapped commission opportunities that could significantly boost overall compensation in this B2B SaaS environment.
What's the typical salary range for a Sales Development Representative at ServiceSource in the US?
As an SDR at ServiceSource, I've seen base salaries typically range from $50k to $65k, with on-target earnings reaching $85k-$100k based on performance.
What is the hiring process like for a Sales Development Representative at ServiceSource in Denver?
My hiring process for an SDR role at ServiceSource in Denver involved an initial recruiter screen, followed by interviews with the hiring manager and a peer. It was a thorough but efficient process for joining this mid-sized tech company.
What's the interview process like for a Sales Development Representative role at ServiceSource?
My interview process for an SDR role at ServiceSource involved a phone screen, an interview with the hiring manager, and a final interview with a senior leader; the company seems to value clear communication and understanding of the sales process in the tech industry.
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