Belo Horizonte, Minas Gerais, United States of America
Company Overviews
A AeC é apontada consistentemente como a líder brasileira na entrega de soluções de experiência do cliente e gestão de processos terceirizados.
Servindo as principais marcas do mercado nacional, conquistou nos quatro últimos anos a posição de Empresa do Ano de BPO pela conceituada Frost and Sullivan. Líder também nas práticas de ESG, recebe há dez anos consecutivos o título de Melhor Empresa de Serviços pelo Prêmio Época Negócios 360°.
Com um olhar inovador, o seu diferencial está no modo como integra o cuidado com as pessoas e aplica tecnologia de ponta em seus processos, como inteligência artificial, robotic process automation, serviços em nuvem e ferramentas de analytics e segurança.
Atualmente, a AeC conta com mais de 55 mil colaboradores em 24 unidades distribuídas por sete estados e 16 cidades do país. É certificada pelo instituto Great Place to Work como uma das melhores empresas para se trabalhar.
Com uma combinação única de Tecnologia e Calor Humano, a mais de 34 anos de história conquistando, apenas no último ano, 30 importantes prêmios e reconhecimentos do mercado.
Venha evoluir conosco!
Rating Reviews
Rating is calculated based on
24
reviews and is evolving.
Pros: AeC provides a good work-life balance, which is a major plus for me. The company culture is collaborative, and I've found my colleagues to be supportive and knowledgeable. Being a remote position has added to the flexibility. The project work is generally interesting and allows for continuous learning in the software development field.
Cons: While job security is strong, the pay and benefits package could be more competitive compared to other tech companies in the current market. There's also a feeling that career growth, while possible, can be a bit slow or dependent on specific project needs rather than a structured path.
Advice to Management: Consider reviewing and updating the compensation structure to better align with industry standards. Exploring more structured career development paths would also be beneficial for employee retention and motivation.
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Pros: AeC offers a really dynamic environment for a Software Engineer. The projects are challenging and you get exposure to modern tech stacks. I've learned a lot, and the career growth opportunities are definitely there if you seek them out. The remote work flexibility is a huge plus, allowing for a good work-life balance. My direct colleagues are fantastic, making it a pleasant place to work day-to-day.
Cons: While individual teams are great, there's a disconnect sometimes with senior leadership regarding strategy and company direction. Decisions can feel a bit opaque, and communication from the top could be more consistent and transparent. Sometimes, project timelines feel a bit ambitious, leading to crunch periods, though this isn't constant. Improving this would make a big difference.
Advice to Management: Please increase transparency from leadership regarding company goals and major decisions. More consistent communication would really help align teams and boost morale further.
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Pros: The most significant advantage is the exposure to a variety of projects and technologies within the IT consulting sector. AeC fosters an environment where you can really hone your technical skills and problem-solving abilities. Collaboration among teams is generally strong, and there's a culture of sharing knowledge, which helps in professional growth.
Cons: Sometimes, internal processes for project allocation or resource management can feel a bit slow or bureaucratic, leading to minor delays or confusion. Communication flow, especially between different departments or management levels, could sometimes be more streamlined to ensure everyone is aligned.
Advice to Management: Consider streamlining project assignment workflows and enhancing inter-departmental communication channels to improve overall operational efficiency and employee alignment.
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What are the typical steps in the AeC hiring process for a customer service role in a large BPO company?
At AeC, applying for customer service jobs usually involves an online application, followed by a skills assessment and then an interview with HR and the hiring manager. It's a straightforward process designed to find the right fit for their large-scale operations.
I'm currently a customer service representative in the tech industry, and I'm considering a move to a larger BPO like AeC. What's the career progression like for someone with my background in their operations?
At AeC, I've seen many customer service reps transition into team lead roles within a year or two, especially in their large-scale operations centers. They often provide training for advancement into quality assurance or even supervisory positions.
What was your experience like interviewing for a customer service role at AeC in Brazil?
The interview process for customer service positions at AeC felt thorough, covering both skills and cultural fit for their large contact center operations in Brazil. I felt prepared for the subsequent stages.
What kind of safety equipment do I need to wear for my job at AeC?
At AeC, depending on your role in our call center operations, you'll typically need to wear closed-toe shoes for general safety. For specific equipment, your direct supervisor will brief you on any additional gear required for your workstation.
What's the feedback like for category managers at AeC, especially regarding performance?
At AeC, category managers get regular performance feedback, focusing on driving sales and improving shopper experience in the competitive retail industry. It's structured and helps us see our impact on the business.
What are AeC's strategic priorities as a major player in the IT services industry?
AeC is focusing on expanding its digital transformation services and cloud solutions to better serve its enterprise clients, especially within the LATAM market.
What's it like working in customer support at AeC in Brazil?
I found the customer support roles at AeC in Brazil to be a great entry point into the BPO industry, offering solid training for handling diverse client needs within a large company environment.
What should I expect regarding post-interview feedback from AeC for customer service roles in the Philippines?
AeC generally provides feedback within a week of the interview for their contact center positions, which is helpful for understanding the next steps in the hiring process.
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