ABOUT VISUAL EDGE, INC. Visual Edge IT, Inc. (VEIT) specializes in managed IT services and security, cloud computing, and print/copy solutions for businesses across the U.S. including remote office locations. We offer a full line of office technology and services including 24/7 remote monitoring and administration of networks, service desk, and data backup and restore to improve business processes across a variety of industries. Plus, Visual Edge IT™ represents the industry’s leading manufacturers of office technology allowing businesses to get equipment, supplies and service from a single source. Backed by more than 20-years of technology service and a national network of expert engineers, VEIT is uniquely positioned to support business technology needs. The company is headquartered in North Canton, OH, USA. For more information, visit www.visualedgeit.com.
Serving customers throughout the US including: AL, AR, AZ, CA, CO, CT, FL, GA, IA, IN, KY, MA, ME, MI, MS, NC, NE, NH, NM, NV, OH, OR, PA, RI, SC, TN, TX, VT, and WV.
Rating Reviews
Rating is calculated based on
4
reviews and is evolving.
Pros: Visual Edge IT provides excellent exposure to diverse IT infrastructures for clients in the managed services industry. You really get hands-on experience with different networks and systems. The team atmosphere is generally collaborative, and management is approachable. They offer flexibility with hybrid work arrangements, which is a big plus for maintaining personal time.
Cons: While the pay and benefits are okay, they don't always feel competitive with the current market rates for experienced IT professionals. There's room for improvement in formal career progression paths; growth often feels organic rather than structured. Sometimes, the workload can feel a bit heavy during peak periods, stretching resources thin.
Advice to Management: Consider reviewing compensation and benefits to remain competitive. Also, developing clearer, structured career advancement paths would greatly benefit employee retention and motivation.
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Pros: The team I worked with was great, really collaborative and supportive. I appreciated the flexibility for remote work, which made managing personal life easier. It's a good place to get experience in the managed IT services sector, especially if you're looking to expand your technical skills across different client environments.
Cons: Career advancement feels a bit unclear. While you can learn a lot, formal paths for promotion or specialized training aren't always well-defined. Sometimes project demands can lead to busy periods that impact work-life balance, despite the general flexibility.
Advice to Management: Consider developing more structured career progression paths and clearer training initiatives for IT roles to help employees grow within the company.
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Pros: Visual Edge IT provided a great starting point in the IT services industry. I learned a lot about client network support and system administration. The team was generally collaborative, and most colleagues were willing to help out when needed. The hands-on experience with various client environments was invaluable for developing practical IT skills, especially in a hybrid work setup.
Cons: While the learning opportunities were good, career advancement and formal training programs felt somewhat limited. Sometimes, communication from leadership could be clearer, and there were periods of high workload, particularly during client emergencies, which impacted work-life balance occasionally. Pay and benefits are competitive but not exceptional for the field.
Advice to Management: Consider implementing more structured career development paths and formal training. Clearer communication about company goals and expectations would also be beneficial for morale and alignment.
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What is the company culture like at Visual Edge IT, a managed IT services provider for mid-sized businesses?
As a CEO, I found Visual Edge IT fosters a collaborative environment where innovation in IT solutions for mid-sized businesses is encouraged, making it a great place to grow.
What's it like working in IT support at a company like Visual Edge IT, especially in a mid-sized market like Ohio?
Working in IT support at Visual Edge IT, a mid-sized IT services firm, offers diverse challenges across various industries in Ohio; I've gained broad experience supporting clients from healthcare to manufacturing.
What's the team dynamic like at Visual Edge IT, especially for entry-level IT support roles?
The team culture at Visual Edge IT feels very collaborative; I've found experienced IT professionals in their growing Dallas office are always willing to help new hires learn the ropes in the managed services industry.
What is the day-to-day work environment like at Visual Edge IT for an IT Support Specialist in a mid-sized company?
The culture at Visual Edge IT is collaborative and fast-paced, typical for a growing IT services firm. You'll work closely with a team to resolve client issues, fostering a supportive environment where learning and problem-solving are key.
What is the work-life balance like for IT professionals at Visual Edge IT, especially when working on client projects?
Work-life balance can be manageable, but it often depends on the specific client demands and project timelines. While the company supports flexibility, some IT roles may require extended hours during critical project phases.
What is the day-to-day management style like at Visual Edge IT, especially for entry-level IT support roles?
Management at Visual Edge IT is generally hands-on, providing clear direction and regular feedback, which is helpful for those new to IT support. They focus on task completion and client satisfaction, ensuring team members understand project goals and individual responsibilities within the managed IT services environment.
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