OpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands. We make it simple to launch and scale virtual care by delivering the complete clinical and operational backbone behind the scenes—you control your brand, and we handle everything else.
Our end-to-end stack includes:
- Pharmacy & Diagnostic - Platform & AI - RCM & Billing - RPM Fullfilment - Built-In AI Solutions
Trusted by organizations nationwide, OpenLoop supports 300K+ patient visits per month and serves 3M+ patients annually, earning a 4.9★ Trustpilot rating.
You focus on your brand and growth—we’ll power the care delivery.
Rating Reviews
Rating is calculated based on
9
reviews and is evolving.
Pros: The biggest perk is definitely the work-life balance and flexibility that comes with a fully remote role. It's great not having to commute and being able to set up my workspace at home. Training was comprehensive, and I appreciate the autonomy given to perform my duties. The tech stack used is modern and generally reliable, supporting efficient operations in the healthcare tech industry.
Cons: Sometimes it feels like information gets lost in translation between departments or across different communication channels. This can lead to minor delays in getting answers or resolving issues. It would be beneficial to have more centralized or streamlined communication protocols to ensure everyone is on the same page more consistently.
Advice to Management: Consider implementing a unified internal communication platform or strategy to improve information flow and reduce potential bottlenecks for remote employees.
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Pros: The flexibility of this remote role is its biggest strength, allowing for a genuine work-life balance. I appreciate being able to manage my schedule effectively. The company is at the forefront of telehealth and remote patient monitoring, which is an exciting and growing industry to be a part of. The core team I interact with daily is collaborative and dedicated to patient care.
Cons: While management is generally responsive, there are moments where communication could be more streamlined, especially regarding updates to the RPM platform or new patient protocols. Sometimes onboarding for new tech features feels a bit rushed. More consistent cross-departmental alignment would also be beneficial to reduce minor workflow friction.
Advice to Management: Continue investing in clear, proactive communication channels and streamline training for new system updates to enhance overall efficiency.
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Pros: The commitment to professional development is clear. I've had opportunities to take on challenging projects that have expanded my skillset in virtual care strategy. The leadership team is generally accessible and responsive, fostering a collaborative environment. The remote work setup is excellent for work-life balance.
Cons: While career growth is good, sometimes the pathways could be more clearly defined for specific roles. I've also noticed that resources for newer team members could be more structured initially. It would be beneficial to have more formal mentorship programs integrated from day one.
Advice to Management: Continue to invest in structured onboarding and mentorship programs to help new hires ramp up quickly and feel more connected to career progression paths.
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If there's a major issue with a category I manage at OpenLoop, what's the process for escalating it quickly?
I've found that at OpenLoop, category managers can directly reach out to our dedicated operations team or their direct manager for swift issue escalation. They're really responsive to ensure minimal disruption for our clients and sales teams.
What's the interview process like at OpenLoop for remote roles?
My interview process at OpenLoop for a remote customer success role involved a recruiter screen, a hiring manager interview focusing on experience, and then a final panel interview with team members. It was straightforward and efficient, giving me a good feel for the company culture.
What's it like working as a remote customer support representative at OpenLoop?
As a remote customer support rep at OpenLoop, I really appreciate the flexibility of managing my schedule while supporting a growing tech company. The role offers a good balance for a mid-sized organization in the SaaS industry.
What's the career path for category managers at OpenLoop, a mid-sized tech company?
At OpenLoop, I've seen category managers grow into senior roles or transition into broader product management positions. The mid-sized tech environment offers exposure to various aspects of the industry.
What are the benefits of working at OpenLoop as a remote healthcare professional?
As a locum tenens physician with OpenLoop, I appreciate the flexibility and the fact that they handle credentialing and billing, allowing me to focus on patient care across various healthcare settings.
What's the career progression like for a Category Manager at OpenLoop, and how does the company support growth in the remote healthcare technology sector?
As a Category Manager at OpenLoop, I've seen opportunities to take on more strategic projects and mentor junior team members within our rapidly growing remote healthcare technology company. The company encourages professional development through various training programs, which has been instrumental in my own career advancement.
What is OpenLoop's approach to remote work for their healthcare professionals, and is it fully remote?
OpenLoop offers a fully remote work environment for its clinicians, allowing them to practice from anywhere in the United States. This model supports flexibility for healthcare professionals seeking remote opportunities without compromising patient care.
Does OpenLoop offer a remote work-from-home policy for its employees, and how does the company support its distributed teams?
OpenLoop primarily operates as a remote-first company, allowing employees to work from anywhere within the United States. The company fosters a connected culture through regular virtual team meetings and encourages asynchronous communication to support its distributed workforce effectively.
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