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Company Summary

Company Overviews

As the premier senior care agency in Central New York, we are proud to help our community get the most out of life. The Loretto family of care is an extensive network of agencies committed deeply to our patients. Since 1926, we've become the leading long-term healthcare provider to more than 6,000 individuals and their families, annually. Loretto is an employer of choice for more than 2,000 dedicated employees and compassionate caregivers.

Loretto is committed to transforming elder care in Central New York by deinstitutionalizing nursing homes and long-term care services and replacing them with home-like settings featuring person-centered care. This new environment and care model promotes independence and choice, and fosters meaningful relationships between residents or program participants and caregivers.

Throughout Loretto's 19 specialized care programs at 20 locations, you'll find we are passionate about our mission to honor, serve, and empower every elder and those who care for them to live with purpose, wholeness, and dignity.

Rating Reviews

Rating is calculated based on 15 reviews and is evolving.

Featured Reviews

Resident Care Aide
3.9
9 September 2026
Rewarding work with room for improvement
Pros: I really valued the sense of community among staff and residents. It felt like a supportive environment where you could make a genuine difference. The leadership, for the most part, was accessible and tried to foster a positive culture. Seeing residents happy and well-cared-for was the biggest reward. The consistent need for services in this industry also offered a good sense of job security.
Cons: While the mission is strong, the pay and benefits could definitely be more competitive, especially considering the demanding nature of the caregiver role. Sometimes, staffing levels felt stretched thin, which could impact work-life balance, though the flexibility offered when possible was appreciated. More investment in ongoing training and development for direct care staff would also be beneficial.
Advice to Management: Consider increasing compensation and benefits for direct care staff to better reflect the importance and difficulty of their work. Investing more in professional development opportunities would also be highly valued.
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Healthcare Aide
3.9
20 September 2026
Rewarding Resident Care, But Workload Can Be High
Pros: I genuinely appreciate the focus on resident well-being and the sense of community here. It's fulfilling to make a real difference in the lives of seniors. The team I work with is dedicated and supportive, which makes tackling difficult days much easier. Loretto offers a consistent work schedule, which is great for planning personal life, especially in this long-term care setting.
Cons: Sometimes, the staffing levels can feel stretched thin, leading to an increased workload for the staff present. This can occasionally create a stressful environment when trying to provide the best care to everyone. Communication regarding schedule changes or specific resident needs could sometimes be more streamlined.
Advice to Management: Continue to prioritize staffing to ensure the team can provide excellent care without undue strain. Recognizing and celebrating the hard work of frontline staff would also be greatly appreciated.
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Healthcare Program Coordinator
3.9
11 September 2026
Stable Healthcare Role with Room for Improvement
Pros: Loretto provides a stable and consistent work environment, which is a major plus in the healthcare services industry. The sense of purpose derived from helping the community is very rewarding. Staff often feel a strong connection to the company's mission. Opportunities for learning new skills within your department are available, and the leadership team generally cares about employee well-being.
Cons: While stability is high, opportunities for rapid career advancement can be limited, especially in specialized roles. Sometimes the administrative processes feel a bit slow, and communication from higher leadership to frontline staff isn't always as clear or timely as it could be. Pay is competitive but not outstanding for the level of responsibility in certain positions.
Advice to Management: Continue fostering the supportive culture and mission-driven work. Enhancing communication channels and streamlining administrative processes would greatly benefit employee efficiency and morale.
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Common Questions About Loretto

Does Loretto offer good wellness programs for employees in the healthcare industry?
What's the dress code like for healthcare support roles at Loretto, a large employer in Syracuse, NY?
Does Loretto, a healthcare organization, ensure fair pay across different roles and demographics?
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What is it like working at Loretto, a non-profit organization in the Syracuse, NY area?
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