HigherRing is the ethical outsourcing partner for socially responsible companies. We are a proud certified B Corp and 1% for the Planet member.
We provide part- and full-time managed operations in a variety of service areas such as: 🔹 customer + application support 🔹 business operations 🔹 bookkeeping & financial ops 🔹 marketing ops + sales support 🔹 ecommerce & wholesale operations
We are on a mission to harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world.
Rating Reviews
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Pros: The biggest draw is the remote work setup and the company's commitment to inclusivity for employees with disabilities or chronic illnesses. My colleagues were fantastic and always willing to help. The flexibility to work from home was great for managing personal health needs, which is key in the customer service field.
Cons: Sometimes communication between departments felt a bit slow, leading to minor delays in resolving complex customer issues. The internal software, while functional, could also benefit from more frequent updates and streamlined processes to improve efficiency for us on the front lines of remote support.
Advice to Management: Continue to invest in updating internal systems and improving cross-departmental communication to enhance the overall remote employee experience and service delivery.
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What's it like working at HigherRing as a remote customer success manager?
Working at HigherRing as a remote customer success manager has been great for work-life balance. The company culture truly values employee well-being, making it a supportive environment for tech professionals in the SaaS industry.
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