Rating distribution:
0 reviews rated 5 out of 5 stars.
22 reviews rated 4 out of 5 stars.
175 reviews rated 3 out of 5 stars.
14 reviews rated 2 out of 5 stars.
0 reviews rated 1 out of 5 stars.
5
4
3
2
1
Detail Ratings
Work life balance
4.0
Career Growth
3.0
Work flexibility
4.0
Job Security
4.0
Pay and benefits
4.0
Leadership
3.0
Company Culture
4.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy
or truth of any individual submission.
To ensure a clear and accessible reading experience, Jobstore utilizes AI assistance to correct
typos and minor grammatical errors in user reviews. The original reviewer intent, star rating, and
sentiment are strictly preserved.
Read more
Pros: Spectrum offers a decent level of job security, which was a major plus. The company invests in training for its technicians, so you'll definitely learn a lot about installation and repair for cable, internet, and phone services. The work can be interesting, and you get to interact with customers directly, which can be rewarding. There's a good sense of camaraderie among many of the field teams, especially when tackling challenging jobs in the West Allis area.
Cons: The workload can be intense during peak times, and the on-call rotation means some weeks are tough on work-life balance. Sometimes, company-wide initiatives don't always align perfectly with what field operations need, leading to minor frustrations.
Advice to Management: Consider better tools for field techs and clearer communication on policy changes.
Show more
Pros: The job security at Spectrum is a major plus, especially in the current economic climate. The benefits package is also quite good, offering solid health insurance and retirement options. My immediate team was very supportive, and we often collaborated to solve complex customer issues effectively.
Cons: While the initial training covered the basics, it felt a bit rushed. I often found myself needing more in-depth product knowledge or specific troubleshooting techniques that weren't fully addressed, leading to a steeper learning curve on the job.
Advice to Management: Invest more in ongoing, advanced training for CSRs to improve first-call resolution.
Show more
Pros: Spectrum provides a lot of job security, which is a major plus, especially in the current economic climate. As a Field Technician, I appreciated the opportunities to learn new skills and work with different types of network equipment. The team I worked with was generally supportive and collaborative, making the challenging days more manageable. The work itself was often rewarding when solving complex customer issues.
Cons: Communication from leadership could be more transparent and consistent. Sometimes updates on policy changes or operational shifts felt like they came too late, leading to confusion. Better proactive communication would really improve team morale and efficiency.
Advice to Management: Improve communication flow and be more transparent with field teams.
Show more
Pros: The best part of working at Spectrum was the reliable pay and the comprehensive benefits package, including health insurance and paid time off. Job security felt strong, which was a big plus. The team I worked with was generally supportive and made the daily grind more manageable.
Cons: The biggest challenge was the consistently high volume of customer calls and the pressure to resolve complex technical and billing issues quickly. This could lead to burnout and felt like the focus was often on call metrics over thorough resolution.
Advice to Management: Consider staffing levels to better manage call volume and reduce agent stress.
Show more
Pros: I learned a lot of practical skills in cable installation and troubleshooting. The team I worked with was generally supportive, and I felt a sense of job security knowing the company is large and established in the broadband and cable TV sector.
Cons: Pay and benefits could be more competitive, especially when compared to similar roles elsewhere. Sometimes the workload felt a bit overwhelming due to staffing.
Advice to Management: Consider increasing compensation and benefits to attract and retain talent.
Show more
Pros: The best part about my role at Spectrum was definitely the people. My colleagues in the Springfield call center were fantastic – always willing to help each other out, share knowledge, and maintain a positive atmosphere even during busy periods. I learned a tremendous amount about customer communication and problem-solving in the fast-paced telecom sector. There were opportunities to take on more complex tickets and learn about different service offerings.
Cons: The main challenge was the underlying systems and processes, which felt outdated and often created extra work. Navigating through multiple screens and dealing with frequent technical glitches could be frustrating and directly impacted call times and customer satisfaction. More efficient tools and better training on system updates would make a significant difference for reps on the floor.
Advice to Management: Invest in system upgrades and streamline workflows to improve agent efficiency and reduce burnout.
Show more
Pros: The job security was a major plus, especially knowing Spectrum is a large, established company. I appreciated the opportunity to learn hands-on skills in installing and repairing cable and internet services. The team I worked with was usually helpful and collegial, making the daily grind more manageable. We often supported each other in the field, sharing knowledge and tips.
Cons: Sometimes, the infrastructure itself or outdated equipment caused significant delays and customer frustration, which reflected poorly on us technicians. Unpredictable traffic and weather also impacted scheduling consistency, occasionally leading to long days in the Lexington area.
Advice to Management: Streamline equipment and tech support for field staff to reduce downtime and customer complaints.
Show more
Pros: The job security here is a major plus, especially in the current economic climate. Management is generally approachable, and the teams I worked with were collaborative and helpful. There's a good sense of camaraderie among the field staff.
Cons: Sometimes the on-call schedule can be demanding, and there's room for improvement in how new technologies are rolled out to the field teams.
Advice to Management: Improve training on new service rollouts and streamline on-call rotation fairness.
Show more
Pros: Spectrum provided a stable work environment, which was a significant plus, especially in the telecom sector. The training for new systems and technologies was generally good, and I worked with some excellent, dedicated colleagues who made the day-to-day enjoyable. Teamwork was often strong in overcoming field challenges.
Cons: While job security was high, the pay and benefits package didn't always feel competitive with industry standards, especially considering the demanding nature of the role and the consistent pressure to meet performance metrics. Opportunities for promotion seemed limited for many in the field.
Advice to Management: Consider reviewing compensation structures to better reflect the demands of field roles and enhance retention.
Show more
Pros: I appreciated the consistent demand for technicians, which translated to good job security. The opportunity to learn various aspects of cable and internet installation and repair was valuable. My direct colleagues were generally helpful and made the work more enjoyable, fostering a sense of teamwork.
Cons: Compensation and benefits could be more competitive, especially considering the demands of the role and the overtime often required. Sometimes, management communication felt a bit disjointed, leading to confusion on directives.
Advice to Management: Consider reviewing compensation packages and improving internal communication clarity.
Show more
UK
