Hyperoptic was founded in 2011 to shake up the broadband market, and we're proud to be forever in our customers' corner. Unlike some providers, we deliver full fibre – which means we bring our fibre cabling all the way to the building. And that means an ultra-reliable connection with top speeds over 48x faster than the UK’s average upload.
But it’s not just our broadband that’s top-notch. With more 5-star Trustpilot ratings than Sky, BT and Virgin Media combined, we also know a thing or two about gold-standard service. No wonder we were named Uswitch Broadband Provider of the Year in 2023.
Rating Reviews
Rating is calculated based on
8
reviews and is evolving.
Pros: I really appreciate the collaborative team environment at Hyperoptic. As a Remedial Avoidance Coordinator, I work closely with various departments, and everyone is generally willing to help. It's a fibre broadband provider, and there's a strong emphasis on learning and development, which is great for career growth in the telecommunications industry. The company culture makes it a pleasant place to come to work in Hammersmith, England. They genuinely try to make employees feel valued, and there
Cons: While the overall culture is good, the workload can sometimes be intense, especially during peak periods. This is common in a fast-growing internet service provider. Sometimes, internal communication regarding cross-departmental projects could be clearer, leading to minor inefficiencies. Also, for a Remedial Avoidance Coordinator, the career progression path isn't always super transparent, which can be a bit frustrating if you're looking to quickly move up the ladder.
Advice to Management: Focus on better workload management strategies and ensure clearer communication channels, especially for cross-functional projects. Making career progression paths more explicit would also be beneficial for employee retention and motivation.
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Pros: Working as a Residential Sales Advisor at Hyperoptic in Glasgow has been a really positive experience. The team spirit is strong; everyone's supportive and we genuinely help each other hit targets. It's a fast-paced environment, which I enjoy, and you learn a lot about the broadband industry and direct sales tactics. The product itself, full-fibre internet, is easy to sell because of its quality, which makes the job rewarding. Management often provides good training and resources to help us
Cons: While the company culture is generally good, sometimes internal communication could be smoother, especially between sales and other departments, which can occasionally delay customer follow-ups. Also, during peak periods, the workload for a Residential Sales Advisor can be pretty demanding, requiring extra effort to keep up with inquiries and sales quotas, typical for a growing telecommunications company.
Advice to Management: Continue to invest in cross-departmental communication to improve customer journeys and support for the sales team. Regular check-ins on workload balance during busy periods would prevent burnout. Keep fostering that positive team culture that makes Hyperoptic a great place to work in the broadband
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Pros: The core mission of providing fibre broadband is exciting, and you get to work with modern tech. My colleagues are great, and there's a real sense of camaraderie, especially within the network operations team. The company culture encourages collaboration, and I've appreciated the chances to learn new skills on the job.
Cons: While there are growth opportunities, navigating internal bureaucracy and getting approvals for projects can be slow. Sometimes, communication between departments isn't as seamless as it could be, leading to minor delays or confusion. This can be frustrating when trying to implement new solutions.
Advice to Management: Focus on optimizing inter-departmental communication and streamlining approval processes to speed up project execution and innovation.
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How long does the hiring process usually take at Hyperoptic, especially for a network engineer role?
My experience as a network engineer at Hyperoptic was efficient; the offer timeline was about 2 weeks from application to final offer, which was great for a growing UK tech company.
What's it like being a CEO at a growing tech company like Hyperoptic in London?
Leading Hyperoptic, a fast-growing fibre broadband provider in the UK, means navigating exciting challenges and opportunities. The focus on innovation and customer service in this competitive telecoms industry is intense but rewarding.
What is the work-life balance like at Hyperoptic, especially for roles in London's tech sector?
Hyperoptic generally supports a good work-life balance, with teams often structured to manage workloads effectively. While the pace can be demanding due to the nature of rapid deployment in the fiber optics industry, there's an emphasis on flexibility and respecting personal time.
What is the work-from-home policy like at Hyperoptic for a network engineer role in London?
Hyperoptic offers a hybrid work model, allowing flexibility for employees like network engineers in London. Typically, there's a balance between in-office days for collaboration and remote days, designed to maintain team cohesion while supporting individual needs.
What is the typical working culture like at Hyperoptic for a customer service role in London?
The working culture at Hyperoptic is generally collaborative and fast-paced, reflecting its position as a growing broadband provider in the UK. Employees often describe a supportive environment where teamwork is encouraged, especially within the customer service department located in London.
What is Hyperoptic's policy on remote work for their network engineers in London?
Hyperoptic offers a hybrid working model, allowing network engineers in London to work from home a couple of days a week. This approach balances the need for in-person collaboration with the flexibility that remote work provides.
What is Hyperoptic's policy on remote work for its tech roles in London?
Hyperoptic offers a hybrid working model for many positions, including those in tech based in London. Employees typically work from the office a couple of days a week, with the flexibility to work remotely for the remainder.
Does Hyperoptic offer remote or hybrid work options for its tech roles in London?
Hyperoptic generally supports hybrid working for many positions, allowing employees to balance office and remote work. This flexibility is often determined by the specific team and role requirements within their London operations.
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