Being safe should be simple. SimpliSafe designs home security systems that are wireless, cellular and so user-friendly they can be set up by anyone in minutes. An ever-expanding arsenal of sensors and the SimpliSafe security camera, SimpliCam, provides all-encompassing protection while integrated apps make comprehensive system control possible from anywhere.
But SimpliSafe is way more than its great products. It’s also seamless 24/7 professional monitoring, without the long-term contracts and sky-high prices of traditional alarm companies.
Currently, SimpliSafe protects over 2 million Americans and that number is quickly rising. In 2014, the company was ranked in The Inc. 500 as one of the fastest growing private companies in the nation with a 3,076% 3-year growth rate. SimpliSafe is ushering in a new era — one where anyone anywhere can have a security system that’s not only simple, but also on the cutting edge.
Want to be a part of a fast-paced environment in the heart of Boston? Check out our job openings at: https://simplisafe.com/careers
Rating Reviews
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Pros: The best part about working here is the people. My colleagues are fantastic, always willing to help out, which makes the fast-paced environment of the consumer electronics industry much more manageable. I've learned a ton about customer service best practices and troubleshooting complex issues in the smart home tech space. The company culture is generally collaborative and inclusive.
Cons: Sometimes, especially during seasonal rushes or product launches, the workload can feel overwhelming. It's not uncommon to have tight deadlines. While flexibility is generally good, getting certain types of requests approved can sometimes be a bit of a drawn-out process, which can impact efficiency.
Advice to Management: Consider streamlining approval processes for minor operational requests. This could boost team efficiency and morale, especially during busy periods. Continuing to foster the collaborative spirit is key; it's a real asset.
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Pros: Leadership at SimpliSafe generally provides a clear vision for our home security products, empowering teams to own their work. There are solid learning opportunities in the smart home industry for tech professionals here in Boston, MA, aiding career growth.
Cons: Decision-making can sometimes feel slow, especially for cross-departmental initiatives, impacting product timelines. Streamlining approval processes would help accelerate new feature development in our competitive industry.
Advice to Management: Continue fostering clear communication across all levels, especially concerning strategic shifts. Empower middle management to streamline internal processes, keeping Product Development agile in the competitive home security market.
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Pros: I found the training for new hires to be thorough, which really helped me get up to speed quickly in the fast-paced consumer electronics sector. My team was great, always willing to help each other out, especially during peak call times. There are also internal opportunities to move into different departments or take on more complex customer issues, which is a plus for career growth.
Cons: While there are growth paths, progression can sometimes feel slow or depend heavily on supervisor discretion. Workload can be challenging during major product launches or sales events, leading to occasional longer hours, though it's usually manageable. Communication about company-wide changes isn't always as clear as it could be.
Advice to Management: Focus on clearer, more consistent communication regarding internal role changes and career progression pathways. Ensure workload management tools are robust for peak periods.
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What's it like working in customer support at SimpliSafe, a growing smart home security company?
Working in customer support at SimpliSafe has been rewarding, offering a chance to help people protect their homes while gaining experience in the fast-paced tech industry.
What's the typical dress code at SimpliSafe's Boston office for customer support roles?
For customer support positions at SimpliSafe's Boston headquarters, the dress code is business casual; I usually wear nice jeans and a blouse or a polo shirt. It's a pretty relaxed environment, so comfort is key while still looking professional for the tech industry.
What's the typical salary range for a customer service representative at SimpliSafe in Massachusetts?
Based on my experience as a CSR at SimpliSafe in the Boston area, entry-level salaries are competitive, often starting around $18-$20 per hour, with opportunities for increases based on performance and tenure within this growing home security company.
What's it like to work at SimpliSafe as a software engineer in the Boston area, and how does the company foster innovation?
Working at SimpliSafe as a software engineer in the Boston tech scene has been a great experience; the company really empowers its teams to innovate on our home security products. We get to tackle complex challenges in a growing, medium-sized tech company.
What is the day-to-day working culture like for a software engineer at SimpliSafe?
The culture at SimpliSafe is collaborative, with a focus on agile development and cross-functional teams. Engineers often work closely with product managers and designers to quickly iterate on new features for their smart home security systems.
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