Priority Pass is the original and market-leading airport experiences programme operated by Collinson. It provides travellers with access to over 1,900 airport lounges and travel experiences in 856 airports in 142 countries. Using the Priority Pass app for iOS and Android, members can quickly and easily discover locations accepting Priority Pass and instantly check their visit history and entitlement. Our network is backed by over 30 years of experience and during this time we have offered millions of members an enhanced airport experience. Our continued investment and dedication to the customer experience means we remain number one. Priority Pass is a true travel partner to help love the journey.
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Rating Reviews
Rating is calculated based on
6
reviews and is evolving.
Pros: The culture at Priority Pass is genuinely collaborative. As a Lead DevOps Engineer, I appreciate the strong camaraderie within the engineering teams, crucial for tackling cloud infrastructure and automation projects in the travel tech industry. There's excellent support from peers and management, fostering an environment where innovation and knowledge sharing thrive. I've gained valuable experience and always feel encouraged to learn, making it a rewarding place to grow my career.
Cons: While the culture is great, some cross-departmental communication could be more fluid at times, particularly when coordinating larger initiatives across different business units within the wider Collinson Group. This can occasionally lead to minor delays or the need for extra clarification, which is pretty typical for a global enterprise. It's a minor point, but improving these touchpoints could make things even smoother.
Advice to Management: Management should continue to foster the strong team culture and open communication channels that make the engineering department thrive. Consider implementing more structured cross-functional communication practices to streamline larger projects across the Collinson Group, reducing potential
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Pros: Working with Priority Pass provided a great insight into the global travel sector. The best part was the camaraderie among colleagues; everyone was willing to help each other out, creating a friendly and collaborative atmosphere. I also appreciated the exposure to different customer needs and problem-solving scenarios, which really honed my communication and service skills. The company offers genuine travel perks which are a nice touch. It's a solid place for foundational experience in
Cons: The main challenge was managing the fluctuating workload, particularly during holidays or unexpected travel disruptions, which could lead to high call volumes and some stress. Occasionally, internal systems or processes could be a bit clunky, leading to delays in resolving complex member issues. While there are opportunities, structured career progression pathways could be clearer to help employees see a defined path forward within the company for long-term development. Improving these areas
Advice to Management: Consider formalizing career development paths and implementing more efficient tools for handling peak call volumes to further support the customer service team.
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Pros: The best part is the flexibility offered, truly embracing remote and hybrid work arrangements. It's great to be part of the travel industry, and the team here is really supportive. We get to help travelers worldwide, which is rewarding. The company culture is generally positive and inclusive.
Cons: Sometimes, the workload can be demanding, especially during peak travel seasons, which can strain work-life balance temporarily. There's also room for clearer career progression paths and more consistent training on new systems. Communication from upper management could occasionally be more transparent.
Advice to Management: Consider implementing more structured professional development programs and enhancing internal communication channels to ensure all employees feel consistently informed and valued.
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How does Priority Pass help manage escalating issues for category managers in a large retail organization?
Priority Pass has been a game-changer for our category managers; it allows them to quickly access airport lounges during frequent business travel, reducing stress and improving focus before crucial client meetings.
As a CEO of a rapidly growing SaaS company, how does Priority Pass help me manage my travel to meet with investors and clients across the US and Europe?
Priority Pass has been a lifesaver for my business travel. Accessing quiet lounges with Wi-Fi allows me to stay productive between meetings with key stakeholders in tech hubs like San Francisco and London, making those long trips much more efficient.
How does Priority Pass work during the hiring process at a large tech company?
My interview process at this global enterprise involved a final-round assessment, and Priority Pass was used to book my travel to their headquarters for the in-person stage. It was quite convenient for a candidate traveling from out of state.
How does Priority Pass impact the work-life balance for remote-first tech roles at a global fintech company?
As a global fintech company, our remote-first tech roles often involve travel, and Priority Pass has been a lifesaver for accessing quiet airport lounges, making travel much more productive and less stressful for our employees.
What's the employee experience like regarding perks and benefits at this mid-sized tech company in Austin, particularly for frequent travelers?
As an employee, I've really appreciated the Priority Pass membership; it's made my business trips for client meetings in the SaaS industry significantly more comfortable.
Does Priority Pass offer remote or hybrid work options for roles like customer service or operations?
Priority Pass has adopted a hybrid work model for many roles, allowing flexibility for employees in positions such as customer support and operations. While some roles may require a presence in the office, many teams benefit from a mix of remote and in-office workdays, fostering a better work-life balance.
What kind of benefits does Priority Pass offer to its employees, especially for those in customer-facing roles?
Priority Pass provides a comprehensive benefits package that includes health, dental, and vision insurance, along with retirement savings plans. Employees also have access to wellness programs and discounted Priority Pass memberships, which is a great perk for frequent travelers.
What is the work-from-home policy like for remote roles at Priority Pass?
Priority Pass offers hybrid work options for many roles, allowing employees to work from home a few days a week. The specific policy can depend on the team and role, but there's generally flexibility built into the schedule for those in eligible positions.
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