Whitbread PLC is the owner of the UK’s favourite hotel chain, Premier Inn, as well as restaurant brands, Beefeater, Brewers Fayre, Table Table, Bar + Block and Cookhouse and Pub.
Whitbread employs more than 35,000 people in more than 1,200 Premier Inn hotels and restaurants across the UK and Germany, serving over five million customers every month.
At Whitbread we are committed to being a force for good in the communities in which we operate. Our Sustainability programme, ‘Force for Good’ is focused on enabling people to live and work well and is built around three pillars of Opportunity, Community and Responsibility.
Whitbread PLC is listed on the London Stock Exchange and is a constituent of the FTSE 100. It is also a member of the FTSE4Good Index.
Rating Reviews
Rating is calculated based on
321
reviews and is evolving.
Pros: Genuine career growth for an Assistant Operations Manager. Leadership truly encourages internal promotions and offers excellent training, crucial in the hospitality industry. Supportive team culture in Farnborough fosters a great learning environment for personal development.
Cons: During peak seasons, the workload can become intense, impacting work-life balance temporarily. Approval processes for certain local initiatives can also feel slow, hindering quicker implementation of improvements.
Advice to Management: Continue investing in leadership development and streamlining operational approval processes to empower site managers. Regular feedback loops on workload distribution for Assistant Operations Managers would also be beneficial for well-being.
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Pros: The pay structure here as a Hotel Team Member is quite fair, especially considering the hospitality industry. The employee discounts across Whitbread brands like Premier Inn and Beefeater are genuinely useful. They also offer a decent pension scheme and some good health benefits. The team at Ashford is fantastic, really supportive and makes even the busiest shifts enjoyable. Good training is provided.
Cons: While generally positive, sometimes the workload during peak seasons can be very intense, affecting work-life balance briefly. Career progression, while available, isn't always super clear-cut and can feel a bit slow without proactive push. A bit more transparency on promotion pathways would be helpful for Hotel Team Members looking to grow within this large PLC.
Advice to Management: Continue investing in comprehensive training programs and clear development pathways for Hotel Team Members to advance within the hospitality industry. Consistent communication regarding opportunities and workload management, especially in busy periods, would further enhance employee satisfaction
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Pros: Whitbread offers a stable job in the hospitality sector, with good training for entry-level roles. I appreciated the structured approach to learning new skills and the opportunities to move into supervisory positions if you show initiative. The staff discounts and standard benefits are also a nice perk for employees.
Cons: The main challenge was the unpredictable nature of busy periods, which could strain the team and impact work-life balance during peak times. While flexibility is generally good, sometimes staffing levels meant shifts couldn't always be adjusted as easily as I would have liked.
Advice to Management: Continue focusing on team support during peak operational hours and consider ways to enhance communication regarding schedule changes to better manage employee expectations.
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What was the post-interview feedback process like at Whitbread after interviewing for a hospitality role in London?
After my interview for a management position at a Premier Inn in London, Whitbread provided clear and timely feedback within a few days, which I appreciated as a candidate.
What's the dress code for remote meetings at Whitbread, a large hospitality employer?
For virtual calls, I usually wear business casual, like a nice top. It's important to look professional for customer-facing roles in hospitality, even when working from home.
How accurate are Whitbread's job descriptions for roles in the hospitality sector, like management positions?
Based on my experience applying for a hotel management role at a large Whitbread property, the job description was quite accurate, reflecting the day-to-day responsibilities and team dynamics within their UK-based operations.
What's the dress code like at Whitbread hotels, especially for front-of-house roles in different UK locations?
For roles like a hotel receptionist or restaurant server at Whitbread, the dress code is usually smart casual, focusing on climate-appropriate clothing. You'll likely wear a branded uniform or smart dark trousers/skirt with a company polo shirt or blouse, ensuring comfort for a busy day in their large UK hospitality operation.
Does Whitbread offer flexible working arrangements for customer service roles, or is it primarily office-based?
Yes, Whitbread does offer some hybrid and remote roles, especially within their large hospitality support teams, allowing for good location flexibility for many positions.
What kind of skills does Whitbread look for in hotel management roles?
For hotel management at Whitbread, they really value strong leadership and people skills to manage teams effectively across their large UK hotel portfolio.
What is the interview process like for a hospitality role at a large company like Whitbread?
My interview experience for a hotel management position at Whitbread involved an initial HR screening, followed by a competency-based interview with the hiring manager. It felt thorough and focused on practical skills relevant to the UK hospitality industry.
Can I get a remote job at Whitbread, a large hospitality company, or are most roles office-based?
While many roles in our large hospitality company, Whitbread, are on-site, we do offer remote work opportunities, especially in head office functions. Eligibility often depends on the specific role and team requirements for flexible working arrangements.
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