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    Fixit
  • Thailand

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Technical Support Specialist
3.9
31 August 2026
Good Remote Work Environment with Room for Process Improvement
Pros: I really appreciate the flexibility Fixit offers, especially as a remote role. It's easy to manage personal appointments and maintain a good work-life balance. The team I work with is supportive and always willing to help out, which makes the daily tasks much more enjoyable. There are also some good opportunities for learning new technologies within the IT support field.
Cons: While collaboration is strong, communication can sometimes be a bit disjointed, especially when issues arise during peak times. It can feel like there's a slight lack of clear direction on urgent tasks, leading to minor confusion. Streamlining approval processes for certain requests would also improve efficiency for us on the front lines.
Advice to Management: Consider implementing a more centralized communication platform or process for urgent client issues to minimize confusion. Also, looking at ways to speed up internal approvals would be beneficial.
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