Total 5,868 Senior Executive level Customer Service job vacancies in Singapore

Job Title: Operations and Call Center Executive

Location: Singapore

Job Type: Full-Time

Job Description:

We are seeking a motivated and detail-oriented Operations and Call Center Executive to join our dynamic team at UGKS LIMOUSINE. This role is crucial for ensuring the smooth operation of our airport transfer limousine services and providing exceptional support to our customers. The ideal candidate will be responsible for overseeing operational procedures, managing booking inquiries, and enhancing customer satisfaction.

Responsibilities:

• Operational Management:Oversee the daily operations of the airport transfer services to ensure efficiency and effectiveness.
  Coordinate with drivers and dispatch team to manage schedules, route planning, and timely service delivery.
  Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
  
• Customer Service:Manage inbound calls and inquiries from customers regarding bookings, service details, and complaints.
  Provide accurate information about services, pricing, and booking procedures.
  Enhance customer satisfaction by resolving issues promptly and maintaining high service standards.
  
• Booking and Dispatch:Handle reservations, confirmations, and scheduling of airport transfers.
  Utilize the booking system to log details accurately and ensure all information is up-to-date.
  Communicate effectively with customers and drivers to ensure seamless service delivery.
  
• Reporting and Compliance:Prepare regular reports on operational activities, service issues, and customer feedback.
  Ensure compliance with all transportation regulations and company policies.
  Assist in the development and implementation of standard operating procedures.
  
• Team Collaboration:Work closely with the management team to develop strategies for operational efficiency and service enhancement.
  Train and support call center staff to improve performance and customer handling skills.
  

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Proven experience in operations management or a call center environment, preferably in the transportation or hospitality industry.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and high call volumes effectively.
• Proficient in Microsoft Office and call center software.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Your Role

We are looking for a Customer Service Executive to facilitate and manage daily freight forwarding activities.

What Will You Do

• Responsible for facilitating and managing activities involving sea export, sea import, warehouse and truck.
• To monitor pre-alert documents from Origin offices or sales support (sea import only).
• To coordinate and execute the cross-trade business of other countries related to Singapore business.
• To support the network or agent business in response to shipment arrangement and information as and when required.
• To track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.
• To handle all customers' enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale or customer's enquiry.
• Coordination of shipment operation (airfreight / sea freight / cross-border trucking) with overseas offices and local subcontractors in accordance with customer requirements.
• To provide comprehensive service to all aspects of customer's requirement or problem solutions to handle their shipments.
• To prepare invoices for customers, check subcontractor’s invoices and prepare reports for internal and external customer.
• Ensure compliance with customer's Standard Operating Procedures (SOP).
• To prepare SOP for our internal use.

What Do You Want

• At least a Diploma or Degree in any field, preferably in Logistics and Supply Chain Management.
• At least 4 years of operation experience in 3rd Party Logistics and distribution, Freight forwarding or warehousing industries.
• Have good Knowledge of customs, Freight Forwarding (Import / Export / Cross-Trade / Ocean / Air / Trucking) and regulatory requirements.
• Previous US, Europe, China or Japan trade experience in freight forwarding will be added advantage.
• Familiar with INCOTERMS and proficient in handling international shipping documents.
• Have knowledge in permit declaration, chamber or notary public certificate of origin.
• Good interpersonal and communication skills.

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for providing exceptional customer service and support to clients throughout the land freight transportation process, ensuring smooth operations, resolving inquiries, and maintaining positive relationships with customers.

1. Attend to customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured
2. Perform trucking job creation
3. Communicate customers’ requirements to Operations for their execution
4. Monitor jobs and provide timely updates for shipment, including updating container details in the system.
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of accounts
7. Responsible for all documentation and administration duties
8. Monitor the progress of job orders and shipments adhering to deadlines or specified dates
9. Maintain business relationships with customers and be responsible for customer management on a basic level
10. Communicate and coordinate with the appointed third-parties in relation to job orders
11. Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes
12. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers
13. Maintain billing system data integrity
14. Responsible for ensuring proper documentation and filling of invoice and job sheet
15. Accountability for accuracy and precision of billing processes to customers
16. Train and guide customer service assistants
17. Maintain networking with other departments including dispatch, billing, credit, and field management to respond to customer inquiries
18. Assist in permit declaration for job orders when required or when necessary

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

You will support the Senior/ Manager, Support Operations in managing the services across the various support operation services units, and to ensure the operation and maintenance support of the hospital are efficiently and effectively run.

Job Requirements

• Bachelor's degree
• Minimum 2 years’ relevant experience in healthcare industry. Those with experience in managing support operations will have an advantage
• Proficient in Microsoft Office applications such as Microsoft Excel, Word and Powerpoint
• Possess good interpersonal and communication skills

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

- welcome and assist customer warmly into restaurant

- taking food orders

- prepare drinks and serve food according

- perform chashiering duties

- ensure cleanliness of dining and food preparation area

- assist in managing overall daily operations

- supervise and train junior services crew

- ensure workplace safety

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

- welcome and assist customer warmly into restaurant

- taking food orders

- prepare drinks and serve food according

- perform chashiering duties

- ensure cleanliness of dining and food preparation area

- assist in managing overall daily operations

- supervise and train junior services crew

- ensure workplace safety

Job Description:

• Report directly to the Communications Manager.
• Conduct/organise befriending visits to identified frail seniors in the community.
• Ensure the day to day running of our Active Aging Centres are done smoothly and adhering to all measures required by MOH.
• Assist to develop and plan outreach activities and engagement.
• Initiate, execute and manage the Active Ageing activities across our centres in Ghim Moh, Telok Blangah and future centres.
• Assist to formulate and execute plans to recruit, train and manage volunteers.
• Work closely with the senior care centre teams to ensure the smooth operation of the Alert Alarm System (AAS) at both centres.
• Ensuring timely and appropriate administration and documentation according to requirements, processes and regulations stipulated by MOH and other relevant government bodies.
• Assist with goodie bag packing and delivery to partners and for events.
• Manage and update the goodie bag items inventory
• Assist with the annual dissemination of calendars to community partners
• Update and Maintain Media Coverage Records
• Assist with filming Tiktok videos
• Regularly capture photos of SCC and AAH activities for social media posting purposes

Requirements:

• Minimum GCE ‘N’ level or equivalent.
• 5-days work week. Rotational weekends (Sat & Sun) maybe required.
• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
• Experience working with the elderly in the community would be good to have.
• Hands-on and enjoys community setting.
• Able to work independently with little supervision.
• Proficient in Microsoft Office and comfortable with IT.
• Able to communicate effectively with the elderly in their own language.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Benefits:

• Attractive base salary and incentives for driving results.
• Great opportunity for career development in a growing market and organization.
• Industry-specific training and coaching by a highly experienced team.
• Highly flexible environment to brainstorm and implement ideas.
• 15 days annual leave.

Job Description & Requirements

· Warmly welcome and greet our members and their guests to our Club

· Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries

· Attend to phone inquiries and ensure all reservations are confirmed

· Maintain good guest relations at all times and attend to the needs of the customers professionally

· Ensure daily operations in Front Office run smoothly, oversee daily cleanliness, safety measures and assist in the co-ordination of special events, ensuring a secure and compliant dining environment

· Positive attitude with an outgoing personality

· Well-groomed and takes pride in looking good

· Great communication and excellent customer service skills

· Perform any other ad-hoc duties as assigned

Working place at Raffles Place

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young

This position is to assist and support sales in general and pricing enquiries. Deliver a high-quality of service to internal and external customers' according to agreed quality standard and company internal KPIs. Identify and deliver actions and processes that are of best interests towards the company including resolving issues and enquiries arising from sales (and affiliates) and/or sampling.

Main duties:

• Ensure project requirements of customers fare adequately defined for the generation of costing and input into the project system
• To coordinate with R&D and Production Planning on all matters concerning customer’s requests for preparation of required samples for submission to customer
• Ensure that samples are in order and prepare documents for courier dispatch; to prepare price quotations after sample submissions
• Ensure that requests for technical documents are properly registered and requested from the relevant internal departments
• Assist to update SDS data in regulatory system
• Ensure that R&D is informed of new product formula registration request in ERP system for planners, purchasers and customer service in order to proceed with order processing
• To advise on all price enquiries as well as maintain and update the price database in ERP system for order processing
• To setup and maintain customer data in ERP System and project system
• Assist to provide any sales statistics / data / report for the sales and affiliates
• Liaising with internal customers for resolution to issues / enquiries that could arise from order, samples or other issues
• Provide support to sales managers

Job requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Good team player with strong interpersonal and communication skills
• Preferably Executive specialized in Customer Service or equivalent
• Prior experience in SAP will be an added value

If you are interested in the above position and your profile corresponds to the above requirements, please submit your resume throught this link :

https://takasago.csod.com/ux/ats/careersite/4/home/requisition/139?c=takasago&referralToken=Q8ajY1vwFki6jHrDxl1-XA

We regret that only short-listed candidates will be notified.