Total 3,727 Customer Service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Responsibilities:

• • Conceive and develop efficient and intuitive marketing strategies.
  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures.
  • Initiate and control surveys to assess customer requirements and dedication.
  • Maintain relationships with vendors and clients to ensure collabouration in promotional activities.
  • Oversee progress of campaigns using various metrics and submit reports of performance.
  • Work with managers in preparing budgets and monitoring expenses.

 

Requirements:

• • Proven experience as marketing executive or similar role.
  • Thorough understanding of market research techniques, data analysis and statistics methods.
  • Good knowledge of strategic planning principles and marketing best practices.
  • Excel in MS Office and marketing analysis.
  • Outstanding communication and people skills.
  • Excellent organizational and time-management abilities.
  • Creativity and commercial awareness.
  • Possess at least a Bachelor's Degree in Marketing, Business Administration or relevant discipline.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

Customer Specialist 
Located in our Tamworth Branch.

Full time with potential for some variation in hours for the right applicant  

Are you a customer service superstar, experienced in providing personalised and highly focused sales and service?   
Do you have a genuine passion for supporting regional Australians in achieving their financial goals?  
If your answer is yes, then read on; this opportunity could be your perfect match!  
The role  
In a nutshell, as a Customer Specialist you will be the personal banking expert in branch, focused on understanding our customers personal banking needs, and confidently providing them with the advice, education, products, and services to meet those needs.  
This is a position all about relationships, which will see you being proactive in engaging with customers both new and existing, supporting business development opportunities, community partnerships ... Click here to view more detail / apply for Customer Specialist (Tamworth)

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures

 

• Disseminate all information by the Management to team members

 

• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively

 

• Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel

 

• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations

 

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence

• Determine the effectiveness of existing programs and develop new strategies

• Actively participates in sales presentations, property tours and customer meetings

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

• Participate in community and professional organizations to maintain high visibility and promote a positive image

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions

 

• Develop lead sources through prospecting, referrals, trace files, and cold calls

 

• Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance

 

• Conduct site inspections with prospective and existing clients

 

• Develop and implement new sales strategies, tactics and action plans for account base

 

• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients

 

• Manage events from the beginning to the end, process all the information pertaining to bookings (to include but not limited to):

• Electrical, internet, telecom, audio-visual and exhibit requirements
• Obtain guarantees of food and beverage events from Banquets and kitchen
• Prepare creative menu proposals with the Chef while keeping in mind food cost, labor cost and kitchen facilities

 

• Maintain and update current account information records

 

• Ensure rooming list is received 30 days prior to arrival with updated billing instructions

 

• Ensure that deposits/cancellation fees where applicable are forwarded to the Accounting department 

 

• Disseminate event information to the appropriate departments via memos, emails, banquet event orders, directives and rooming lists in a professional and timely manner

 

• Conduct daily meeting to review event contracts to ensure last minute changes are communicated accordingly

 

• Conduct pre-conference meetings to ensure that key departments are fully aware of relevant details

 

• Plan daily engineering staff briefing with Chief Engineer and assist in distributing daily work assignments

• Schedule and document planned and unplanned maintenance programs for the various systems

 

• Supervise and provide constructive feedback to all team members to ensure safe work practices, efficient operation, proper preventative maintenance and repair to equipment

 

• Assist in the preparation of consumption reports on power, water, steam, and gas

 

• Ensure that maintenance & repairs performed by contractors are executed in accordance with agreed health and safety policy, contracts, fees or charges

 

• Review work flow and provide Chief Engineer with possible improvements to increase efficiency

 

• Coordinate and inform Chief Engineer of any disruptions to service of any kind

 

• Negotiate food prices, place required daily food orders and ensure prompt delivery

 

• Generate purchase orders on approval requisitions and obtain necessary authorization

 

• Obtain competitive price quotations and confirm purchase availabilities

 

• Provide the Financial Controller with a monthly summary of purchasing reports

 

• Coordinate regular inventories with storeroom personnel and department heads

 

• Coordinate capital project purchases with corporate purchasing and outside contractors

 

• Cultivate the sound supplier relationships

 

• Conduct regular quality control audits to ensure staff are performing their duties according to standard guidelines

 

• Conduct food supplier premise checks with the Chef before registering the supplier as a vendor to ensure supplier compliance with Hazard Analysis Critical Control Point (HACCP) standards

 

• Conduct surprise audit of receiving and storage areas from time to time to ensure that Hazard Analysis Critical Control Point (HACCP) standards are adhered to

• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long-term financial objectives by setting performance targets.
• Compiling financial reports and supervising month-end processes.
• Drafting procurement processes and signing off on purchase orders.
• Managing and monitoring metrics, KPI tracking, and reports for the financial department.
• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Ensuring that all food meets the highest quality standards and is served on time.
• Planning the menu and designing the plating presentation for each dish.
• Coordinating kitchen staff, and assisting them as required.
• Hiring and training staff to prepare and cook all the menu items.
• Stocktaking ingredients and equipment, and placing orders as needed.
• Enforcing best practices for safety and sanitation in the kitchen.
• Creating new recipes to regularly update the menu.
• Keeping track of new trends in the industry.
• Incorporating feedback from restaurant staff and patrons to make improvements or resolve issues

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic

• Analyze and submit month-end reports and identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet

• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

 

• Report damage or malfunction in hotel rooms/areas to Supervisor

 

• Maintain equipment in a proper state of cleanliness

 

• Maintain a section room report as well as a daily productivity report

 

• Reports lost and found articles to the housekeeping office immediately

 

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

 

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

 

• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas 
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team

• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists

• Liaising with central reservations to communicate new rate plans and promotions
• Liaising with travel agents, the revenue manager and the rooms division manager
• Assisting the sales team in setting their rates
• Maintaining the in-house reservations systems
• Forecasting revenue streams
•  Observe and ensure that proper telephone manners are maintained at all times
•  Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
•  Follows up on tentative bookings and updates reservation status
•  Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issue
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel