Total 67 Manager level Customer Service job vacancies in D02 Anson, Tanjong Pagar

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.

By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, and solidifying its position as an industry trailblazer.

Quick Snapshot:

This is a hands-on position where the role of Customer Success Manager will be responsible for driving all aspects of customer success metrics across our Enterprise accounts. You will ensure the product delivery and customer experience team consistently meets and exceeds our customers’ product adoption, engagement, and experience metrics to drive high customer satisfaction, retention and sales targets (renewals, upsells and cross sells) via a consultative manner. You need to be comfortable operating within a fast paced, high growth start-up environment and can make high-quality decisions at pace.

What’s the role?

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of the Perx platform to customer stakeholders and users, including sharing and developing relevant creative assets, brainstorming ideas, and attending customer-specific events where necessary.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Identify opportunities for customers to proactively act as Perx advocates (e.g. testimonials, case studies) to share our vision of the future of customer engagement.
• Be the thought leader in helping our customers drive their customer engagement strategies by providing consultative services and expert advise in building their customer acquisition, monetization and retention models.
• The CSM will own renewals, retention and collaborate with sales team on revenue expansion activities such as upsells or conversion of pilots to fully paid multi-year subscription deals.
• Marshall resources across the Perx organization as needed to support customers’ needs.
• Bridge gaps between customer-needs / evolution of customer needs with Product teams.
• Share and co-innovate on Product Roadmap.

Who are we looking for?

• BA/BS degree in sales and marketing or equivalent field with a minimum of 4-6 years of relevant industry experience in leading success of customers
• B2B Enterprise experience across multiple verticals is a key advantage
• In-depth knowledge & proven expertise in the area of customer success
• Demonstrated stakeholder management
• Experience working in a SaaS start-up will be added advantage
• Strong listening, presentation and storytelling skills
• Ability to multi-task, prioritize, and manage time effectively
• Highly accountable, responsible, creative thinker and problem solver
• Great in managing complex and critical issues, internally and externally
• Understand uncertainty, chaos and fast pace culture
• A self-starter, self-motivated, self-directed, and self-sufficient
• Excellent communication, interpersonal, negotiation, client and time management skills
• Excellent attention to detail.
• Desire to excel, passionate and enthusiastic

What's on offer?

• Competitive salary and benefits package.
• Flexible work culture where we embrace a fully remote or hybrid work environment.
• Collaborative environment and the opportunity to work with a leading player in the Martech and Fintech space.
• Opportunity to work with global and regional tier-one enterprises in the banking, retail, insurance, and telecom sectors.
• Great career development opportunities and internal mobility for cross-functional pathways are embedded in our culture.
• Work with a globally hand-picked talent pool of passion-driven people who power some of the largest brands globally, leveraging Perx’s SaaS platform to engage with 50Mn+ consumers each day.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

Responsibilities

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Prior working knowledge in Profit & Loss will be highly preferred.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or send your CV to rachel.tang@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang May Leong

EA Personnel Reg No: R24120775

• Take the lead in driving IT service maturity and information security risk management with your strong stakeholder management skills
• Flat structure with flexibility and autonomy
• Fast paced environment – established Maritime MNC

Key Responsibilities:

• Govern cyber information risk management and compliance, including risk documentation and remediation.
• Ensure alignment with industry frameworks and regulations such as NIST, CIS Controls, and BIMCO.
• Manage audits and maintain compliance with regulations, overseeing access rights.
• Lead IT service, application, and vendor management, coordinating with business partners to drive enhancements.
• Oversee IT problem management and establish SOPs for improved ecosystem management.
• Collaborate with stakeholders to consolidate vendors and enhance procurement processes.
• Support project handover and change advisory board discussions.

Qualifications & Experience:

• Minimum qualification in Information Systems or Computer Science.
• Minimum 7 years of experience in IT Service Management, Risk Management, and Governance.
• Proficiency in managing IT risk registers, problem management, and vendor relationships.
• Solid understanding of technical IT aspects including cyber, cloud computing, and infrastructure.
• ITIL Foundation Certified and experienced in building capabilities within smaller teams.

If you are interested in the above position or other cyber security or IT compliance positions, please kindly send your updated CV to Shannagh.Wu@ethosbc.com.
*Due to high volume of applications, only shortlisted applicants will be contacted.*

Reg No.R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Highlights

• Basic + Commission + Bonus!
• Great Medical Benefits and Staff Purchase
• Engaging and Positive Workplace Culture

Job Description

Responsibilities:

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

• Conduct outbound calls to potential customers to promote products or services.
• Generate sales leads and schedule appointments for sales representatives.
• Deliver persuasive and compelling sales pitches to prospective customers.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Achieve individual and team sales targets.

Administrative Support:

• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Provide administrative support to the sales team, such as data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficient in using CRM systems and telemarketing tools.
• Good organizational and time management skills.
• Ability to work well in a team and collaborate effectively.
• Resilience and ability to handle rejection.
• High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.

Job Requirements:

• Candidate with Diploma / Degree qualifications in engineering studies, (Ideally Mechatronics / Mechanicals)
• Candidate with experience managing around 20 headcounts of subordinates (technician / engineer)
• Minimum 6-8 years of working experience, with 3-4 years of experience in Management
• Class 3 Driving License is a MUST!
• Candidate with experience in managing Profit & Loss will be an added advantage
• Candidate with field service experience / experience focusing in mechanical servicing is a strong advantage and are encouraged to apply!
• Open to travel overseas (Once a month / quarter)
• Company product is Oil Injected or Oil Free Compressors

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

Responsibilities

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements:

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience. Prior working knowledge in Profit & Loss will be highly preferred.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or send your CV to rachel.tang@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang May Leong

EA Personnel Reg No: R24120775

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Requirements:

• Candidate with Diploma / Degree qualifications in engineering studies, (Ideally Mechatronics / Mechanicals)
• Candidate with experience managing around 20 headcounts of subordinates (technician / engineer)
• Minimum 6-8 years of working experience, with 3-4 years of experience in Management
• Class 3 Driving License is a MUST!
• Candidate with experience in managing Profit & Loss will be an added advantage
• Candidate with field service experience / experience focusing in mechanical servicing is a strong advantage and are encouraged to apply!
• Open to travel overseas (Once a month / quarter)
• Company product is Oil Injected or Oil Free Compressors

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Ding Xin Er
EA Personnel Reg No: R22106669

Highlights:

• Mon to Fri 8.30am to 5.30pm
• Basic up to $6000 + Transport Allowances up to $1000 + Hp Allowances + AWS + VB
• Overseas Travelling

Scope & Duties:
- Support Sales and Service Manager to achieve business objectives.
- Work closely with all Asst. Manager/Technical director to propose new business opportunity within existing clients.
- Explore new service opportunity by maintaining good relationship with client.
- Understand client needs and expectation.
- Take note of any complaints/feedback from client and work with Asst. manager to resolve any outstanding issues.
- Explore new services with components OEM for partnership to provide better and profitable services to existing client.
- Control and manage operations to have the best return and profit.
- Preparation of yearly DRUPS and Engine overhaul quotation and costing.
- Preparation of yearly preventative maintenance contract quotation and costing.
- Preparation of any adhoc works quotation and costing.
- Ensure purchase order are issued prior to commencement of any related works.
- Timely update of service sales report.

Requirements:
- Minimum Diploma in relevant field.
- Frequent overseas travelling is required to meet clients.
- Experienced in Sales would be an additional advantage.
- Proficient in Microsoft Office, quotations and costing.

How to Apply:
Should you be keen to explore the opportunity, click APPLY NOW button!
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Siti Masrina Binte Mohamed Salleh (Rina)
EA Personnel Reg. No.: R23117792

Introduction - Organisational Details

Barilla Singapore seeks to recruit the next Regional Customer Service & Demand Manager. The individual will directly report to the President Asia Pacific. The position is based in Singapore.

Job Purpose

Management of Country Contact Center and Area Demand Planning and their performances ensuring the management of customers operations within the Region, by guaranteeing an optimal order cycle management and logistical support, service quality of contact center processes, optimal sales forecast calculation process and the close connection with Central Demand Planning for every issue about product availability and stock issues (included TUS expired product) and by monitoring the proper functioning of the flows of goods and information, in order to maximize the market service of optimum level and at the lowest possible cost, in line with Region objectives and global Supply Chain processes and guidelines. Definition and delivery of optimization projects aimed at minimizing cost, complexity and maximizing service, defining, with Central Supply Chain, any trade off and resolving them with the Business.

Ensure the effectiveness and efficiency of logistic services for APAC Region, by defining strategies / policies / plans / goals / systems, checking the budget, proposing and implementing projects of continuous improvement, negotiating contracts in alignment with HQ and managing relations with local providers, in observance of corporate requirements, policies and guidelines defined by the Logistics Job Family.

Key Accountabilities

1. Problem Solving and Execution

a. Manage autonomously the operational issues of customers within the Region linked to the order to delivery process by cooperating with the Cluster General Managers, leveraging on local Customer Service organization and capabilities, achieving optimal managing of operations in the day-by-day issues in line with company order management process.

b. Establish solid processes aimed at order optimization, implementation of new product launch on SC point of view, management of the claim in an harmonized and consistent manner within the Region.

c. In cooperation with relevant Supply Chain competenece center, implement solid, aligned and harmonized processes for order management, logistic flow, customs management in a relevant number of jurisdiction, claim management, local repacking, demand planning practice and deployment to the relevant Barilla Teams in APAC

d. Manage and coordinate a team of direct reports (SC Managers) responsible for Customer Service and Logistics Services in the Barilla APAC teams ensuring strategic alignment, capability building and aligned execution with local Sales Teams and General Managers.

2.Demand Planning

a. Coordinate Regional Demand, leveraging on local Demand Planning team ensuring timely and accurate generation of Demand Forecast Figure (according to company specifications, both for Supply chain and for business purposese) taking into consideration the inputs coming from all Market teams, ensure the correct sales forecasts input in Demand Planning IT system by the relavnt teams in each Barilla APAC office and the correct communication of Sales Forecast, calculation assumptions and risk areas to Central Demand Planning Unit to contribute to the reliability assessment phase.

b. Ensure continuous Forecast accuracy KPI’s monitoring to improve Sales Forecast results.

c. Ensure the optimal info flow execution about Sales Forecast and Product availability through Supply Chain and Region, supporting in providing the appropriate trade off across markets and overall at Regional Level in case of capacity issues or in case economic viability is requested.

d. Ensure the coordination of the management of the product with expired TUS as well as the coordination of the scarce product management process within the Region.

3. Customer Voice

a. Starting from the customer needs or delivery gaps, act as a single point of contact for the Region in order to ensure the solution of order to delivery issues, logistics executions, by involving the HQ SC competence center units and working in strictly collaboration with the local/central functions.

b. Manage Service Rate result through KPI monitoring and weekly meeting with Logistic/3PL and Region Heads and to proactively address issues and actively participate to customers review on site in order to enhance SC feasibility and effectiveness

c. Contribute with the Customer Service and Planning Competence Center to define network, services opportunities and alternative distribution scenarios, in order to identify cost saving solutions with a proper balance to customer needs and long term sustainability

4. Redesign and Intelligence

a. Proactively collaborate with Customer Service Competence Center Unit in order to identify improvements area/projects and supporting ongoing projects bringing factual based suggestions and inputs.

b. Support his/her manager in the KPI setting together with Supply Chain (Service Level and project accuracy ) target related to the Region.

c. Be active into relevant external technical network by participating to sector conventions and conferences with manufacturers and retailers or logistics in order to promote benchmarking and scouting activities, in order to be updated on relevant solutions adopted by other companies (such as technology platforms solutions, service level agreements and any order procedures) and to capture insight for our relevant ongoing projects

5. Logistic Service

a. Formulate and assess the annual regional logistic costs budget with relation to all logistic activities (transport, storage, handling & distribution services) both outsourced and directly managed, checking, consolidating and analyzing trends and deviations.

b. Negotiate and formalize short-, medium- & long-term agreements and contracts with the providers in order to fulfil market needs, to guarantee excellent service level to our customers, to contribute to the Company sustainability program and to obtain economic benefits, exploiting any possible purchasing synergy across the Group.

c. Lead network design projects in response to the market's evolving requirements, maintaining flows and processes efficiency as well as adequate service levels.

Requirements

• University’s degree in business, management or similar degrees
• 5+ years’ experience in Supply Chain positions
• Leadership skills
• Commitment to very high standards of integrity and business ethics
• Hands-on mentality and results driven
• Positive attitude and learning mindset, ability to solve complex problem being a strong team player, keeping the team engaged and motivated
• Excellent project management and organisational skills
• Strong communication skills both written and verbal. Ability to liaise with and present concepts to multiple stakeholders (from internal management to external agencies/clients and partners)
• Creative flair and passion for food

Additional Information

• Type of contract: local contract.
• Business travels when required.

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Brief Responsibilities:

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements:

• Diploma/ Degree in Engineering (Mechanical/ Electrical/ Electronics)
• 5 years of relevant experience as Assistant Manager/ Manager
• At least 3 years of Customer and People Management working experience. Prior working knowledge in Profit & Loss will be highly preferred
• Able to multi task and possess good leadership skill

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref4@trustrecruit.com.sg or please click on “Apply Now”.

We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

Responsibilities

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Prior working knowledge in Profit & Loss will be highly preferred.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or send your CV to rachel.tang@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Rachel Tang May Leong

EA Personnel Reg No: R24120775