Total 1,636 account officer job vacancies in Customer Service category in Islandwide

Job Description:

• Operate a Help Desk to manage all issues relating to facilities feedback, service requests, and any other issues.
• Manned facilities for receiving, logging, tracking and responding appropriately to user requests or feedback that are received via phone, e-mail and other communication platforms (e.g., WhatsApp/Telegram/Chatbot).
• They shall act as the first line of response to channel urgent feedback, faults, defects, breakdowns, repairs and damages to the relevant maintenance staff. They will inform the user of the outcome and actions taken to rectify the problem as a form of closure to each feedback.
• They shall close the feedback loop with all users on the status of issues raised to the maintenance teams in relation but not limited to, the following matters:
• (a) All queries and requests relating to services and events support;
• (b) Notification of faults and complaints relating to the services from clients and members of the public;
• (c) Requests for temporary changes to the delivery and scope of services;
• (d) Notification and responding to emergency calls;
• (e) Monitoring of alarms;
• (f) Update of progress regarding any fault notified to the Helpdesk; and
• (g) All other issues raised by users.
• They shall maintain and upkeep all faults/defects reported into the CMMS, phone calls, emails etc, and ensure that reported faults are being channelled to the staff for immediate response and follow-up.
• They shall categorise the feedback based on the KPIs and inform the urgency of the matter to relevant contractors/maintenance staff. They shall prepare monthly reports for tracking suggestions, complaints, breakdowns, etc., received together with their resolved status.

***Please do note that only shortlisted candidate(s) will be contacted***

Job Description:

• Attend to inbound and outbound calls/emails and update cases in the system
• Handle clients' feedback and liaise with backend support to resolve issues
• Follow up with internal and external parties to ensure smooth closure of cases
• Provide timely feedback to clients on collection, discrepancies and payments
• Manage Car Queue System and keep front desk area clean and neat
• Perform any other tasks as and when assigned

Requirements:

• Minimum "O" Level certificate
• Proficient in Microsoft Excel and Google Sheet
• Bilingual in English and Mandarin for effective communication with Mandarin speaking clients
• Attentive with good interpersonal and communication skills
• Able to work under pressure
• Able to work on alternate Saturday

Benefits:

• Competitive remuneration commensurate with work experience
• Annual leave up to 19 days
• Annual bonus
• Medical and dental
• Comprehensive health care and personal accident insurances

Working Location: No 4 Jalan Besut Singapore 619557

Responsibilities

• Strategically develop and execute sales plans to meet or exceed sales targets.
• Maintain and enhance customer relationships.
• Understand customer needs to effectively propose solutions.
• Lead and mentor the sales team toward achieving business goals.
• Negotiate contracts and close agreements.
• Prepare and present reports on sales performance and forecasting.
• Analyze market trends and competitor activity to identify opportunities.
• Collaborate with internal teams to ensure client needs are met with appropriate products and services.
• Manage sales team performance, setting objectives and providing feedback.
• Participate in industry or promotional events to cultivate customer relationships.

Requirements

• A minimum of 3-5 years in a sales management role, preferably in the industrial or environmental services sector.
• Demonstrated ability to meet and exceed sales quotas.
• Proven leadership and team management skills.
• Strong verbal and written communication abilities.
• Proficient in using Microsoft Office and sales software programs.

Working Hour: 8am-530pm or 830am-6pm(Mon - Fri)

Location: Tuas Link

Send me your resume via WhatsApp ❤

81197564

We are looking for an Operation Support Officer to provide administrative assistance to the ops department of a government school.

Location: Tampines

Job Description

• Printing worksheets and examination papers
• Ensuring equipment and workplace cleanliness
• Assisting with logistics for school events and activities
• Performing basic administrative and office tasks such as answering phone calls, organizing data, conducting simple data entry, distributing materials, and attending to students and stakeholders
• Any other adhoc duties assigned

Requirements

• Diploma holder and above
• Experience preferred, but none welcomed to apply
• Ability to communicate and work in teams
• Able to perform good customer service
• Prior experience in providing similar services would be an advantage.
• Competent in Microsoft Office (Word, Excel, Powerpoint)
• Know how to operate an office printing machine/copier

Working Hours

Mon - Thu: 7:00AM to 4:30PM

Fri: 7:00AM to 4:00PM

Interested applicants may apply with a copy of your updated resume and we will notify you if shortlisted.

Jolene Lee | 23C1599 | R24120860

Role:

This is a full-time, onsite, Operations Support Officer Role in MOE School. If you are

selected,

You will work closely with the HOD, Admin in an MOE school (nearest MRT – Paya

Lebar) in the day-to-day activities.

Company provides endless opportunities for career progression and better work -

life balance.

Responsibilities:

• Provide cleaning services;

• Provide logistics support for school events e.g. moving and arranging tables

and chairs;

• Closing of school and keep school facilities safe and secure;

• Supervise and escort the Authority’s appointed term contractors who are

carrying out facilities management services in school;

• Check on the existing stock of cleaning supplies and toilet supplies and

feedback to Operations Manager for replenishment of stock;

• Carry out administrative roles (such as receiving and inspecting goods and/or

services, compiliation of delivery orders) to assist the Operations Manager;

• Report building faults to Operations Manager;

• Any other operational support services duties as assigned by the Authority.

Job Requirements:

• The Personnel must have at least a Primary 6 local school education or

equivalent.

• The Personnel should preferably have experience in providing cleaning

services.

• The Personnel should preferably have experience working in customer-service

related jobs.

• The Personnel must be physically able to provide logistics support for school

events.

• The Personnel must know how to use WhatsApp Messenger application or

equivalent to take photos for reporting of building faults

We regret to inform that only shortlisted candidates will be notified. Thank you for

applying.

EA License No.: 23S1986

EA Personnel No.: R23118941 (Gandhi Ponmathi)

Summary:

Contract Period: From 1 Jul 2024 to 30 Jun 2025

Working Days and Hours:

• Mondays to Thursday: 10 am to 7pm, inclusive of 1/2 hr lunch break

• Friday: 10:30 am to 7:00 pm, inclusive of 0.5 hr lunch break

• (Not required to work on Saturdays, Sundays and gazetted public holidays)

• If the candidate is required to work beyond these hours or days, the candidate

will be compensated with off-in-lieu

· greeting and handling walk in customer

· schedule and manage booking system

· assist in spa operation

· general admin support for outlet operation

· Ability to work independently

· Sales, service and customer-oriented

· Good communication skills

· Pleasant and positive attitude

· Relevant working experience preferred

Job Description: Operations Support Officer

Company: Tanjong Katong Girls’ School
Location: 20 Dunman Lane, Singapore 439272

Contract Duration: July 1, 2024, to June 30, 2025

Working Hours:

• Mondays to Thursdays: 10:00 am to 7:00 pm (with a 0.5hr lunch break)
• Fridays: 10:30 am to 7:00 pm (with a 0.5hr lunch break)
• No service required on Saturdays, Sundays, and public holidays.
• Compensation with off-in-lieu for work beyond regular hours or days.

Scope of Services:

1. Provide cleaning services.
2. Offer logistics support for school events (e.g., moving and arranging tables and chairs).
3. Close the school premises and ensure facilities' safety and security.
4. Supervise and accompany term contractors during facilities management services.
5. Monitor cleaning and toilet supplies, reporting to Operations Manager for replenishment.
6. Perform administrative tasks to assist the Operations Manager (e.g., receiving and inspecting goods, compiling delivery orders).
7. Report building faults to Operations Manager.
8. Undertake any other operational support duties as assigned by the Authority.

Qualifications, Skills & Experience:

1. At least a Primary 6 local school education or equivalent.
2. Preferably experienced in providing cleaning services.
3. Preferably experienced in customer-service related roles.
4. Physically able to provide logistics support for school events.
5. Proficient in using WhatsApp Messenger or equivalent for reporting building faults via photos.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!

Job Responsibilities

• Delight our customers by providing outstanding service and support to boost their satisfaction.
• Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
• Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
• Become an expert on our exciting programs and confidently promote them to our valued customers.
• Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
• Go above and beyond to exceed customer expectations and elevate our service quality.
• Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
• Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
• Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
• Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.

Work Hours

As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll also get one weekday off and one weekend off each week
• Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.

Work Location

Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.

Job Requirements

• Minimum GCE 'O' levels qualifications
• Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
• Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
• Strong communication skills in English (both spoken and written) with keen attention to detail
• Demonstrates effective and efficient customer service abilities
• Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
• Positive and professional demeanour with strong listening abilities
• Capable of working independently while also being a team player
• Willingness to work at different centres as needed based on operational requirements

What we offer:

• Attractive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Our client, one of world’s largest financial services institutions is looking for:

Customer Service Officer

Responsibilities:

• Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.
• Review customer existing home loan package and advice accordingly on the various option available
• To protect home loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

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Interested applicants can also email CV at vimmi@nsearchglobal.com (for faster processing, please state the exact job/position title applied “Customer Service Officer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

This advertisement is for the recruiting position of Operations Support Officer.

If successfully selected, you will be seconded to a MOE Secondary School located in Dunman Lane.

Contract Period: From 1 July 2024 to 30 June 2025

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 10:00am to 7:00pm, inclusive of 0.5 hr lunch break
• Fridays: 10:30am to 7:00pm, inclusive of of 0.5 hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.
• If the candidate is required to work beyond these hours of days, the candidate will be compensated with off-in-lieu.

The Services required are set out as follows:

• Provide cleaning services
• Provide logistics support for school events e.g. moving and arranging tables and chairs
• Closing of school and keep school facilities safe and secure
• Supervise and escort the Authority’s appointed term contractors who are carrying out facilities management services in school
• Check on the existing stock of cleaning supplies and toilet supplies and feedback to Operations Manager for replenishment of stock
• Carry out administrative roles (such as receiving and inspecting goods and/or services, compilation of delivery orders) to assist the Operations Manager
• Report building faults to Operations Manager
• Any other operational support services duties as assigned by the Authority

The personnel shall minimally have the following qualifications, experience and skills:

Qualifications:

• The personnel must have at least a Primary 6 local school education or equivalent.
• The personnel should preferably have experience in providing cleaning services.
• The personnel should preferably have experience working in customer-service related jobs.
• The personnel must be physically able to provide logistics support for school events.
• The personnel must know how to use WhatApp Messenger application or equivalent to take photos for reporting of building faults.

Roles & Responsibilities

We are looking for a dynamic and customer-centric individual to join our call centre team as a Customer Service Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance.

Requirements

• Possesses at least a Diploma or GCE 'A' Level qualification.
• Have excellent communication skills, both verbal and written.
• Able to communicate effectively with customers, colleagues, and other stakeholders, and be able to convey complex information in a clear and concise manner.
• Have strong attention to detail, with the ability to accurately record and document customer interactions and issues.
• Must be technically savvy.
• Possess empathy and patience, with the ability to understand and relate to customers' concerns and frustrations.
• Prior call centre experiene would be an advantage.
• We offer competitive compensation, ongoing training, and a supportive work environment.

Job Descriptions:

• Report directly to Branch Manager
• Responsible to deliver and provide Quality Services.
• To make cold call and any new leads call provided by the company.
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.
• Re-confirm customer’s appointment a day before their treatment.
• After treatment (three days) to follow-up service call to customer.
• To ensure the cleanliness standards at reception area.
• Daily data entry for customers, staff and print report for compilation.
• Issuing of invoices and service rendering.
• Generation of daily reports.
• Provide administrative support.
• Perform other duties as maybe assigned by superior from time to time.
• Any assignments given from time to time by the Company

Job Requirements:

• At least 2 years’ experience in beauty services
• Ability to work in a fast-paced environment with minimum supervision and multi-task
• Strong verbal and written communication skills
• Willing to work retail hours, weekends and public holidays

Job Descriptions:

• Report directly to Branch Manager
• Responsible to deliver and provide Quality Services.
• To make cold call and any new leads call provided by the company.
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.
• Re-confirm customer’s appointment a day before their treatment.
• After treatment (three days) to follow-up service call to customer.
• To ensure the cleanliness standards at reception area.
• Daily data entry for customers, staff and print report for compilation.
• Issuing of invoices and service rendering.
• Generation of daily reports.
• Provide administrative support.
• Perform other duties as maybe assigned by superior from time to time.
• Any assignments given from time to time by the Company

Job Requirements:

• At least 2 years’ experience in beauty services
• Ability to work in a fast-paced environment with minimum supervision and multi-task
• Strong verbal and written communication skills
• Willing to work retail hours, weekends and public holidays

Responsibilities

1) Provide cleaning services;

2) Provide logistics support for school events e.g. moving and arranging tables and chairs;

3) Closing of school and keep school facilities safe and secure;

4) Supervise and escort the Authority’s appointed term contractors who are carrying out facilities management services in school;

5) Check on the existing stock of cleaning supplies and toilet supplies and feedback to Operations Manager for replenishment of stock;

6) Carry out administrative roles (such as receiving and inspecting goods and/or services, compiliation of delivery orders) to assist the Operations Manager;

7) Report building faults to Operations Manager;

8) Any other operational support services duties as assigned by the Authority.

Qualification:

1) The Personnel must have at least a Primary 6 local school education or equivalent.

2) The Personnel should preferably have experience in providing cleaning services.

3) The Personnel should preferably have experience working in customer-service related jobs.

4) The Personnel must be physically able to provide logistics support for school events.

5) The Personnel must know how to use WhatsApp Messenger application or equivalent to take photos for reporting of building faults.

Contract Period: From 1 Jul 2024 to 30 Jun 2025.

Working hours: Mondays to Thursdays: 10:00am to 7:00pm, inclusive of 0.5hr lunch break; Fridays: 10:30am to 7:00pm, inclusive of 0.5hr lunch break.

For quick reach please email your CV to varshinie@exasoftglobal.com

Our Customer Service Officer/ Receptionist main job is to handle paperwork, enquiries and sales.

Job description:

• Handle daily administrative tasks at centre including collection of fees, registration, checking attendance records
• Liaising with maintenance staff
• Dealing with new sales enquiries
• Liaising with existing students and parents
• Maintaining supplies inventory by checking stock, placing orders for supplies, verification of receipt

Skills/Qualification:

• Diploma/ITE
• Good interpersonal and communication skills
• Meticulous, organized and efficient
• Competent with using computer with Microsoft Office
• 5 day work week (compulsory to work over the weekends and Public Holidays)