IT Support Engineer (Sydney, and Melbourne) — Full Time PositionTata Consultancy Services is an IT services, consulting and business solutions organiz.....
IT Support Engineer (Sydney, and Melbourne) — Full Time Position
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com
MAIN DUTIES/RESPONSIBILITIES:
Leading production support team for Westpac catering to 1500+ users on system.
Extensive understanding of Oracle Banking Application including third party integrations
Extensive experience of 13+ years in Banking and Financial sector involving Technology
services which includes Loan process, Internet and Mobile Banking, Loan Account Opening,Demand deposits, Credit Card, etc for global clients like Westpac, GE, Suncorp, AIB and NAB
Resolving critical issues and end of day batch failures involving high volume financial
transactions. Management of the creation and Maintenance of the applications ServiceLevel agreements, root cause analysis.
Responsible for complex projects while coordinating with other departments, and
scheduling during maintenance activities or in response to emergency and non-emergency incident resolution and triage.
Manage, coach, and develop the analytical and technical skills of team members. Develop
effective partnership with senior management, as well as internal and externalstakeholders.
Responsible for production monitoring, incident/problem management for numerous
federal applications. Reporting on the health of production systems and getting visibilityinto influencing factors.
Collaborate with architecture, application development, infrastructure & network teams toensure production application deployments and any production activities are approved,
properly tested and include relevant backout plans, to minimize negative customer impacts
Concentrating on the priority issues which is having higher visibility/business impact.
Involving in hot fixes and critical deployments in OBP application
Automate manual tasks through appropriate tools and scripting
Collaborate with internal teams and vendors to fix the issue for customer
Develop proofs-of-concept to validate solution feasibility. Ensuring Batches and key
components for interfacing.
Help team towards documenting run books, Support handbooks and other release
and support documents.
Identify recurring issues to log Jira and permanently fix to reduce inflow of incidents.
Extensive experience in Oracle Fusion Middleware platforms including Oracle ADF, SOA, OSB and JAVA applications.
Accomplishments in creative problem solving and cost-effective improvements in process and quality.
How to apply: To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. TCS is an equal opportunity employer. All applications will be treated with the strictest
Job Types: Full-time, Permanent
Salary: $90,000.00 – $160,000.00 per year
Schedule:
8 hour shift
