Total 2,786 job vacancies in Singapore

The Customer Service Specialist will be responsible for handling customer inquiries, processing requests for quotations (RFQs), and managing order processing for customers across the Southeast Asia region. This role also includes ordering relevant materials from headquarters in Germany to ensure smooth operations. As well as some Finance and office related administrative matters.

Job Description:

• Handle customer RFQs, quotations, and order processing for customers in Southeast Asia.
• Place orders for necessary materials with headquarters in Germany and track shipments.
• Coordinate with logistics, warehouse, and sales teams to ensure timely deliveries and resolve order-related issues.
• Maintain accurate customer records, pricing, and order status
• Serve as the point of contact for customers regarding order updates, inquiries, and after-sales support.
• Work closely with the sales team to ensure customer needs are met and to support business growth.
• Monitor inventory levels and ensure stock availability for customer orders when needed.
• Collaborate with the Finance department to manage invoicing and payment processing.
• Assist in improving internal customer service processes to enhance efficiency and customer satisfaction.
• Some Finance and Administrative matters

Job relevant skills:

• At least 2-3 years of experience in customer service, order management, or sales support. At least 3 years of experience in customer service, order management, or sales support.
• Knowledge of ERP systems (preferably Microsoft Dynamics) and order processing workflows.
• Good understanding of international trade terms and processes, including import/export regulations.
• Excellent communication skills in English (additional languages such as Mandarin.
• Strong problem-solving abilities, with the ability to handle customer inquiries professionally.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Experience in electronics, manufacturing, or technical industries is advantageous.
• Familiarity with Southeast Asian markets and customers.
• Ability to work independently while being part of a regional and global team.

Education Requirement:

• Diploma or Bachelor’s degree in Business, Supply Chain, or a related field.

2. SKILLS

Adaptability

Administration

Administrative Support

Analytical Skills

Customer Returns

Customer Service

Electronics

Good Communication Skills

Inventory

Inventory Management

Manufacturing

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Microsoft Word

Shipping

Team Player

Job Description

• Pull orders and prepare for outgoing jobs e.g. loading the materials onto the lorry.
• Pick up materials as needed and organize the materials/products in the lorry.
• Load all tools and installation equipment onto the lorry for deployment and use at the site.
• Safely transport heavy products such as kitchen tops, counter tops, etc from the production floor to lorry and to installation site.
• Lay down protective barriers and prepare job sites for error-free installation.
• Perform installation of Granite, Marble, Quartz, Sintered Surface kitchen countertops, sinks, backsplashes, feature walls, etc.
• Ensure quality and precise installations using skilled craftsman methods/techniques to ensure near perfect installation of our products.
• Ensure all measurement and installation tasks are completed on time.
• Provide courteous customer service to our customers.
• Maintain a safe, organised and clean work environment at job sites.
• Process appropriate paperwork regarding the materials/job orders.
• Maintain the cleanliness and neatness of the lorry.
• Support other teams when required.
• Perform other duties as assigned.

Job Requirements

• Possess at least a Singapore Class 3 driving license.
• Candidate should preferably possess at least a Primary/O-Level certificate.
• Physically strong and able to deal with heavy weights e.g. 20kg and above.
• Prior experience with stone fabrication and/or installation will be an advantage.
• Understand simple English.
• Strong attention to details, precise, meticulous and good organisation skills.
• Able to work independently under minimum supervision.
• Must be able to work and communicate well with customers.
• Comfortable with using digital devices such as tablets for checking and updating schedules.
• Have positive attitude and willing to learn.
• Take pride in what you do and show integrity as a Lian Hin employee.

What You’ll Do

• Be the frontline ambassador for reputable partner brands at events and roadshows

• Confidently engage customers and clearly communicate how the brand’s services improve their lives

• Turn meaningful conversations into successful sign-ups and smooth onboardings

• Collaborate with a motivated, performance-driven team to execute campaigns and exceed targets

• Create positive, memorable customer experiences that build long-term trust and brand loyalty

Why You’ll Want This Role

• Weekly payouts every Friday – fast, transparent, and reliable income

• No experience needed – full one-to-one training, proven scripts, and hands-on coaching provided

• A high-energy, supportive team culture where effort is recognised and rewarded

• Referral incentives – earn extra by bringing friends into the team

• Regular team bonding and social events (KBBQ, hotpot, laser tag, KTV, and more)

• Exclusive gym membership to support your health, confidence, and lifestyle

• Clear pathways to leadership roles, career advancement, and overseas exposure

This is not just a job. Many team members start on the ground and advance into team lead, trainer, or management roles based purely on performance—not seniority.

Who Excels Here

• You enjoy meeting new people and building rapport quickly

• You have a positive, coachable mindset and are eager to learn

• You want strong income and real personal growth, not just a routine role

• You are motivated, disciplined, and goal-oriented

Basic Requirements

• Aged 18 years and above

• Singapore Citizen or Permanent Resident (PR)

• Minimum 3-month commitment

• Able to work 5–6 days per week (day shifts)

We are seeking a talented and dedicated Paid Ads Specialist to manage and optimize both Google Ads (PPC) and Social Media Marketing (SMM). This role combines data-driven strategy and creative execution, helping brands build a powerful online presence across key social platforms, including Google Ads, Facebook, Instagram, TikTok, and LinkedIn. As a core team member, you’ll oversee all aspects of our clients’ paid ad campaigns, from initial planning to ongoing optimization. Join us and work with some of Singapore's leading brands, driving real impact and growth.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Work on high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Social Media Marketing (SMM) Responsibilities:

• Campaign Creation & Strategy: Develop and execute integrated social media campaigns across platforms like Facebook, Instagram, TikTok, and LinkedIn, including budget planning and content ideation.
• Content Strategy: Plan and distribute engaging content in various formats, ensuring alignment with each brand’s voice and objectives.
• Audience Insights & Optimization: Collect and analyze audience data to create comprehensive reports, refining future campaigns based on specific KPIs.
• Brand Consistency: Ensure cohesive messaging across all social platforms by collaborating with internal teams and external partners.
• Competitive Research: Monitor competing brands and stay informed about social media trends and tools to ensure we remain industry leaders.
• Performance Reporting: Regularly update clients and team members on campaign progress, providing data-driven recommendations to optimize performance.

Google Ads (PPC) Responsibilities:

• Keyword Research & Optimization: Conduct thorough keyword research, create compelling ad copy, and optimize bidding strategies, conversion rates, and calls to action to drive campaign success.
• End-to-End Management: Lead the planning, execution, and management of PPC campaigns, ensuring that goals and timelines are met.
• Data Analysis & Tracking: Perform data analysis using tools like Google Tag Manager and Google Analytics, providing insights and actionable recommendations to enhance performance.
• Monitoring & Reporting: Monitor keyword costs, split testing, landing page effectiveness, and cost per conversion to continually improve campaign outcomes. Provide monthly reports with data-driven insights and strategic recommendations.

Additional:

• Client Communication: Serve as the primary client contact, managing emails, calls, and online meetings to provide regular updates on strategy and campaign progress.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Collaboration & Best Practices: Collaborate and communicate effectively with team members, sharing paid media best practices and advising on client campaign improvements.
• Industry Awareness: Stay up-to-date with industry news, trends, and best practices to continuously improve campaign outcomes.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in a Paid Ads-related role is preferred.
• Skills: Exceptional client management and communication skills; proficient in written and spoken English.
• Attributes: Proactive, responsible, resourceful, with a positive and team-oriented mindset.

Join us and make a direct impact on prominent brand campaigns while building your career in a growth-oriented and socially responsible company!

About the Role

Digital Solutions, Specialist will actively participate in delivery and implementation of strategic & BAU initiatives in the areas of requirements, UAT and post implementation support.

WHAT YOU’LL BE DOING:

• Participate (or lead smaller scale) delivery and implementation of strategic initiatives and BAU enhancements requested by the business.

• Initiate discussions with the business on understanding the processes and document the rules and enhancements that are needed.

• Prepare and review that the business requirements that are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.

• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.

• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).

• Conduct/review UAT and responsible for UAT sign off.

• Collaborate and prioritise the changes with the users and other key stakeholders if there are gaps in the business requirements so that the agreed launch timeline will not be impacted.

• Involve in overall planning/re-planning of the project timeline and resources, effective monitoring of the project status and plans.

• Provide guidance to Analyst.

• Prepare/Review training materials and conduct training/sharing to agency force.

• Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.

WHAT WE ARE LOOKING FOR:

• Degree Holder preferably in Business IT, Computer Science or a related discipline

• Min 5 years working experience, preferably in the area of business analysis / digital implementation

• Meticulous and able to manage priorities to meet deadlines

• Good communication and interpersonal skills in engaging key stakeholders

• Digitally-savvy with a passion for optimizing digital experiences

• Positive attitude and willingness to share and learn

• Ability to work under pressure with minimal guidance and is a team player

Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future 

RESPONSIBILITIES:

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
• To provide analysis of leads follow-up reports and suggest areas for improvement.
• Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business

Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.

Market Engagement & Project Management

• To understand the local education landscape and explore new developments. 
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name. 

JOB REQUIREMENTS

Academic Education and Work Experience

·       Bachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service

·       Experienced in Customer Service and Sales conversion processes

·       Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns.

·       Good understanding of the higher education industry in Singapore

·       Results-oriented, driven, self-motivated and analytical

·       Strong communication skills, including active listening, understanding and clear articulation

·       Able to work on weekends when required

·       Confident speaker with excellent presentation skills

Personal Attributes

·       Well-developed diplomacy skills and ability to handle expansive and diverse customers

·       Pleasant and patient personality with excellent service mindset

·       Good interpersonal skill with a high level of initiative and drive

Responsibilities

• Partnering with business leaders to understand their HR needs and provide tailored solutions
• Overseeing the full employee lifecycle, including recruitment, onboarding, performance management, and offboarding
• Developing and implementing HR policies, procedures, and best practices
• Handle employee payrolls.
• Foreign employee work pass application.
• Providing guidance on employment law and ensuring compliance with relevant regulations
• Administering employee benefits and compensation programs
• Driving employee engagement and wellness initiatives
• Maintaining accurate HR records and reporting

Requirements

• Minimum 5 years of experience in a similar HR Specialist or Generalist role
• Strong knowledge of employment law and HR best practices
• Excellent communication and interpersonal skills, with the ability to build trust and credibility
• Proficient in QuickHR systems and data analysis
• Experience in a fast-paced, high-growth environment
• A collaborative and solutions-oriented mindset

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref78@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chong Kar Mun

EA Personnel Reg No: R2089894

Job Overview

We are looking for dedicated and service-oriented individuals to join our team as Customer Service Receptionists. You will be the first point of contact for visitors and patients at a Community Hospital environment, ensuring a polite and welcoming experience.

Locations

• Bedok South

• Simei

Key Responsibilities

• Greet and assist visitors, patients, and staff in a professional and friendly manner.

• Manage the reception counter, including call handling and appointment scheduling.

• Provide clear directions and information regarding hospital services and facilities.

• Perform basic administrative tasks and maintain an organised front-desk area.

• Ensure compliance with hospital safety and security protocols.

Requirements

• Minimum 2 years' experience in customer service, hospitality, or healthcare administration.

• Availability to work on a shift basis (Day Shift or Night Shift). (12 hours)

• Willingness to work at hospital locations (Bedok South or Simei).

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Coordinating and attending to maintenance request and/or preventive maintenance tasks for all outlets and/or Central Kitchen

• Maintain service contracts and equipment documentation for outlets and/or Central Kitchen • Generate maintenance schedule

• Process Purchase Requisition & Purchase Order and liaise with finance on payments and finance related matters

• Despatch of QA supplies to outlets

• Any ad-hoc duties required as assigned by the manager

  Requirements

• Minimum of GCE ‘O’ or ‘A’ level/Diploma

• Preferably some related working experience

• Able to write and converse well in both English & Chinese to read / understand invoices and communicate with vendors / suppliers

• Organized, resourceful, proactive, reliable, strong attention to details

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Job Description

• In charge of performing metallurgical laboratory sample preparation, sample evaluation and generate evaluation report.
• In charge of performing incoming inspection of direct/indirect material.
• Responsible in assisting calibration and archiving of records.
• Responsible in maintaining lab consumables/spare parts inventory.
• In charge of performing 6S housekeeping.

Requirements

• Min Nitec in Precision Engineering / Aerospace Machining / Mechanical or equivalent
• Min 1 year of experience in laboratory in Aerospace Industry
• Proficient in the use of measuring tools such as Caliper and Micrometer.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Assist in implementation and management of food safety (HACCP & ISO 22000) & quality assurance programmes in Central Kitchen & outlets (local & overseas)
• Training of staff in Standard Operating Procedures (SOPs), food hygiene and food handling techniques
• Assist in QA testing programme and new product development
• Conduct regular inspections • Conduct investigations on customers’, outlets’ and Central Kitchen’s feedback
• Ensure all SOPs are adhered to at Central Kitchen & outlets
• Liaise with vendors/contractors on maintenance matters pertaining to food safety/QA issues

Job Requirements

• Minimum Diploma in Food Science & Technology or related field
• Preferably 3 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Key Responsibilities

• Lead and perform end-to-end Software Development Life Cycle (SDLC) activities, including design, development, implementation, testing, deployment, maintenance, and documentation.
• Design, develop, and deliver high-quality, scalable, and secure software applications to meet business and operational requirements.
• Architect and implement robust backend systems, APIs, and microservices using modern frameworks and best practices.
• Manage the installation, configuration, customization, and deployment of enterprise applications, software services, and cloud-based platforms.
• Develop and optimize database schemas, queries, and integrations across multiple database systems.
• Ensure application performance, scalability, reliability, and security through code reviews, testing, and monitoring.
• Troubleshoot, debug, and resolve complex technical issues in development, testing, and production environments.
• Collaborate with cross-functional teams to gather, analyze, and refine user requirements and translate them into technical solutions.
• Drive and support DevOps practices, including CI/CD pipeline implementation, build and release automation, and environment management.
• Work in air-gapped or high-security environments, ensuring compliance with security and operational standards.
• Participate actively in Agile methodologies (e.g., Scrum), including sprint planning, stand-ups, and retrospectives.
• Mentor junior developers and contribute to technical leadership, best practices, and continuous improvement initiatives.

Requirements

• Minimum 6 years of relevant software development experience in enterprise or large-scale systems.
• Strong proficiency in programming languages: Java, JavaScript, SQL.
• Hands-on experience with backend frameworks such as Java Spring Boot and/or .NET / .NET Core.
• Solid experience with database technologies: MongoDB, MSSQL, Oracle (data modeling, performance tuning, query optimization).
• Experience in designing and developing RESTful APIs and microservices architectures.
• Practical knowledge of DevOps tools and collaboration platforms: GitHub, GitLab, Azure DevOps.
• Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes.
• Familiarity with cloud platforms and deployment models.
• Experience working in Linux/Unix environments and scripting (e.g., Shell scripting).
• Knowledge of message queues and streaming platforms such as RabbitMQ or Apache Kafka is an advantage.
• Exposure to Big Data technologies (e.g., Hadoop) is a plus.
• Strong understanding of secure coding practices and application security principles.
• Experience working in Agile/Scrum environments.
• Excellent problem-solving, analytical, and communication skills.

Location: Tampines

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Role Overview

This role is responsible for translating regulatory requirements into actionable AML/KYC compliance processes, providing subject matter expertise across audits, regulatory reviews, quality assurance, and remediation oversight. The ideal candidate brings deep technical knowledge of financial crime compliance and the ability to operate at both strategic and operational levels.

Key Responsibilities

1.  AML/KYC Regulatory Framework

• Interpret and translate applicable AML/KYC regulatory requirements (e.g., FATF recommendations, local financial intelligence unit directives, BSA/AML, MAS Notice, AMLA) into clearly defined internal policies, procedures, and process documentation.

• Conduct gap analyses between current operational practices and evolving regulatory expectations; develop remediation roadmaps with measurable milestones.

• Advise business lines and operations teams on the practical application of AML/KYC obligations, ensuring requirements are embedded in day-to-day workflows.

• Monitor legislative and regulatory developments and assess their impact on existing frameworks, escalating material changes to senior stakeholders.

2.  Audit & Regulatory Review Support

• Serve as the primary compliance point of contact for internal audit engagements, regulatory examinations, and external reviews related to AML/KYC.

• Coordinate end-to-end audit logistics, including document collation, interview preparation, walkthrough facilitation, and management response drafting.

• Liaise between internal stakeholders (operations, legal, technology, senior management) and external parties (regulators, external auditors) to ensure consistent and accurate information flow.

• Track and manage audit findings and regulatory observations through to closure, providing periodic status reporting to governance committees.

3.  Thematic Review & Quality Assurance

• Design and execute thematic reviews across AML/KYC programme components, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), transaction monitoring, and Suspicious Activity Reporting (SAR).

• Develop QA frameworks, sampling methodologies, and testing scripts to assess the effectiveness and consistency of frontline compliance controls.

• Analyse QA findings to identify systemic issues, root causes, and trends; prepare actionable reports for management and relevant governance forums.

• Collaborate with process owners to implement corrective actions and validate their effectiveness through follow-up testing cycles.

4.  Scope of Work (SOW) Remediation Oversight

• Provide oversight and governance over remediation programmes arising from regulatory findings, internal audit observations, or management-initiated reviews.

• Define remediation scope, agree on deliverables and timelines with accountable owners, and track progress against agreed milestones.

• Challenge and validate the quality of remediation outputs, ensuring solutions address root causes rather than symptoms.

• Prepare concise and accurate management information packs for escalation to senior leadership and board-level risk committees as required.

5.  Training & Capability Building

• Develop and deliver AML/KYC training programmes tailored to distinct audiences — from frontline staff to senior management — ensuring content is current, engaging, and aligned with regulatory requirements.

• Identify training needs through QA outcomes, audit findings, and regulatory updates; maintain a training calendar and track completion rates.

• Evaluate training effectiveness through assessments and feedback mechanisms; continuously improve content based on results.

. Champion a culture of financial crime awareness by embedding AML/KYC principles into onboarding, periodic refreshers, and change management initiatives.

Qualifications & Experience

• Minimum 8 – 10 years of progressive experience in AML/KYC compliance within a financial institution, regulatory body, or Big 4 professional services environment.

• Deep working knowledge of global AML/CFT regulatory frameworks (FATF, BASEL, local jurisdictional requirements).

• Demonstrated experience leading or supporting regulatory examinations, internal audits, and compliance programme reviews.

• Proven ability to design and execute QA frameworks, thematic reviews, and control testing programmes.

• Strong project management skills with experience overseeing multi-workstream remediation programmes.

• Excellent written and verbal communication skills; able to present complex compliance topics clearly to senior and non-technical audiences.

• Relevant professional certifications are an advantage (e.g., CAMS, CGSS, ICA Diploma in AML, CFE).

• Responsible for clinical evaluation of patients
• Perform patients counselling on medical and surgical treatments
• Handle diagnostics e.g HVF, OCT, Corneal Tomography, Biometry, Ultrasonography, Fundal and Anterior Segment Photography etc.
• Support in laser refractive surgery (LASIK, RelexSMILE & PRK)

Requirements:

• OOB fully registered
• At least 2 years of experience as an Optometrist

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Title: App Store Review & Response Specialist

OverviewThe App Store Review & Response Specialist manages app store presence and user interactions on app marketplace listings. This role focuses on monitoring reviews, responding to user feedback, improving app ratings, and collaborating with product, support, and marketing teams to surface and resolve product issues. The specialist helps protect brand reputation, drive higher conversion through better store listings, and turn user feedback into actionable improvements.

Key Responsibilities

• Monitor app store reviews and ratings across platforms (Apple App Store, Google Play, and other regional stores) daily.
• Draft and post timely, professional responses to user reviews—acknowledging praise, clarifying misunderstandings, and offering solutions for complaints.
• Classify reviews by theme (bugs, feature requests, usability, billing, content, localization) and prioritize issues for product, engineering, or support teams.
• Escalate critical or recurring issues to appropriate stakeholders with clear context and severity assessment.
• Track trends and sentiment over time; produce weekly/monthly summaries and highlight high-impact items for product roadmaps.
• Coordinate with support to follow up on reviews that require case-by-case resolution, ensuring closed-loop customer communication.
• Maintain knowledge of app store policies, rating guidelines, and review moderation processes; flag violations or inappropriate content for removal when appropriate.
• Manage public-facing metadata where applicable: short descriptions, promotional text, update notes, and screenshots to maximize clarity and conversion.
• Support localization of review responses and store content to ensure culturally appropriate messaging in targeted markets.
• Run or contribute to A/B tests for store listings (creative, text) and evaluate impacts on conversion and rating trends.
• Maintain a response library of approved templates and escalate complex cases for legal or executive review.
• Assist in reputation management initiatives, such as coordinated outreach after major incidents, and help implement product changes aimed at improving ratings.

Qualifications

• with/without experience in app store management, customer support, community management, or related roles.
• Strong written communication with the ability to be concise, empathetic, and solution-oriented in public responses.
• Familiarity with Apple App Store and Google Play policies and developer consoles.
• Comfortable using review monitoring tools, analytics dashboards, and ticketing systems.
• Organized, data-aware, and able to synthesize qualitative feedback into actionable insights.

Success Metrics

• Improved average app rating and reduced negative review volume.
• Faster response times to reviews and higher resolution rates for review-driven issues.
• Increased store conversion through optimized listing content and clearer user communications.
• Clear pipeline of product improvements driven by store feedback.

Overview

We develop future leaders. Start by mastering ethical sales and marketing techniques, then progress into managing campaigns and teams.

We’re Looking For

✔ Ambitious and performance-driven
✔ Strong willingness to learn and improve
✔ Resilient and adaptable in a results-based environment
✔ Team-oriented with emerging leadership qualities
✔ Professional, confident communicator

What You’ll Gain

Job Summary

Review app features and content to ensure compliance with global policies, collaborating with engineering teams to resolve issues and maintain platform integrity.

Responsibilities

• Analyze app features and content to verify compliance with global policies and standards
• Identify and document content or feature issues requiring remediation
• Collaborate with engineering teams to communicate findings and support timely resolution of compliance issues
• Apply analytical skills to assess content moderation outcomes and improve review processes

Preferred competencies and qualifications

• Experience in content moderation or app review
• Analytical mindset for evaluating content and identifying compliance risks

Other Information

• Salary: SGD 4,500 – 7,500/month