Total 45 job vacancies by Jazventures

App Review & User Insights Specialist – Job Description

An App Review & User Insights Specialist is responsible for collecting, analysing, and interpreting user reviews and feedback from mobile applications. The main purpose of this role is to understand user behaviour, measure satisfaction, and provide insights that help improve app performance, features, and overall user experience.

In this role, you will monitor user reviews from platforms such as the Apple App Store and Google Play Store, as well as other feedback channels like in-app surveys, customer support tickets, and social media comments. Your job is to organise this feedback in a structured way so it can be easily analysed.

A key responsibility is to identify trends and patterns in user feedback. This includes recognising common issues such as bugs, crashes, slow loading times, confusing interfaces, or missing features. You will group similar feedback together and highlight the most frequently mentioned concerns. These insights are then shared with product managers, developers, and design teams to help guide improvements and updates.

Another important part of the role is analysing user sentiment. This means understanding whether feedback is positive, negative, or neutral, and tracking how this changes over time. For example, you may compare user satisfaction before and after a new app update to evaluate its impact.

The App Review & User Insights Specialist also prepares clear and simple reports that summarise key findings. These reports may include user satisfaction trends, top complaints, popular feature requests, and overall app rating performance. The goal is to help teams make data-driven decisions based on real user experiences.

Strong attention to detail is essential in this role, as small patterns in feedback can reveal important product issues. Good communication skills are also important, especially when explaining user insights in a clear and practical way.

Basic knowledge of mobile apps and user experience is helpful. You may also use spreadsheets or simple analytics tools to organise and visualise feedback data.

This role is ideal for individuals who are analytical, detail-oriented, and interested in improving digital products through user feedback and behavioural insights. It can be done remotely or in an office depending on the company.

Mobile App Testing & Review Specialist – Job Description

A Mobile App Testing & Review Specialist is responsible for testing mobile applications and reviewing their functionality, usability, and overall performance before and after they are released to users. The main goal of this role is to ensure that apps are working correctly, free of major issues, and provide a smooth and positive user experience.

In this role, you will test different features of mobile applications on various devices and operating systems. This includes checking navigation, buttons, forms, login systems, performance speed, and overall user flow. You will follow basic test instructions or scenarios to ensure that each part of the app works as expected.

A key responsibility is to identify and report bugs or issues found during testing. This includes problems such as app crashes, slow loading times, broken features, display errors, or incorrect app behaviour. You will document these issues clearly, including steps to reproduce them, so that developers can quickly understand and fix the problems.

Another important part of the role is reviewing app updates and new features. Every time the app is updated, you will re-test key functions to ensure that improvements have been successfully implemented and that no new issues have been introduced.

The Mobile App Testing & Review Specialist also provides feedback on user experience. This includes sharing opinions on how easy the app is to use, whether the design is clear, and whether any parts of the app may be confusing for users. This feedback helps improve the overall quality and usability of the app.

You may also assist in writing simple test summaries or reports that highlight key findings, including tested features, issues found, and overall app performance. These reports are shared with development and product teams to guide improvements.

Attention to detail is very important in this role, as even small issues can impact user satisfaction. Good observation and communication skills are also essential when describing problems clearly and accurately.

Basic understanding of mobile apps and how they function is helpful. Familiarity with testing tools, spreadsheets, or bug tracking systems is an advantage but not always required.

This role is suitable for individuals who are detail-oriented, patient, and interested in improving mobile apps through testing and feedback. It can be done remotely or in an office environment depending on the company.

Job Summary

Review mobile applications submitted to the App Store and Play Store to ensure compliance with platform guidelines and identify security, user experience, and content violations.

Responsibilities

• Analyze mobile apps submitted to App Store and Play Store for compliance with platform guidelines
• Detect and report security vulnerabilities within mobile applications to maintain platform safety
• Evaluate user experience (UX) aspects of mobile apps to identify usability issues and violations
• Inspect app content to ensure adherence to content policies and standards
• Apply detailed knowledge of iOS and Android ecosystems to assess app functionality and compliance

Preferred competencies and qualifications

• Experience in quality assurance (QA) or mobile app testing to enhance review accuracy and effectiveness
• Strong attention to detail to identify subtle issues in app submissions
• Solid understanding of iOS and Android platforms to support thorough app evaluations

Other Information

• Salary: SGD 4,500 – 7,500/month

Job Summary

Conduct pre-release testing for mobile applications, coordinate rollout schedules, and ensure network-related features operate correctly to deliver high-quality telecom or app products.

Responsibilities

• Perform thorough pre-release testing of mobile applications to identify and resolve defects before launch
• Coordinate and manage rollout schedules to ensure timely and smooth deployment of app updates
• Verify and validate network-related features to ensure proper functionality and user experience
• Apply knowledge of Android and iOS platform differences to tailor testing approaches and troubleshoot issues effectively
• Utilize QA/testing experience in telecom or app environments to enhance product quality and reliability

Required competencies and certifications

• QA/testing experience in telecom or mobile app environments
• Understanding of Android and iOS platform differences

Mobile App Ratings & Feedback Analyst – Job Description

Job Summary

A Mobile App Ratings & Feedback Analyst monitors and analyses user ratings and feedback from app stores and other sources to identify issues, track satisfaction trends, and provide actionable insights that drive app quality and user experience improvements.

Responsibilities

• Monitor user ratings and written feedback from Apple App Store, Google Play Store, in-app surveys, customer support systems, and user comments to gather comprehensive user insights
• Analyse collected feedback to identify recurring issues such as bugs, crashes, slow performance, login problems, or confusing features
• Report identified patterns and critical issues to product, development, or technical teams to prioritise fixes and enhancements
• Track app rating trends over time to evaluate the impact of updates, new features, and bug fixes on user satisfaction
• Prepare clear and concise reports summarising key findings including top user complaints, requested features, rating trends, and overall user sentiment for management decision-making
• Use spreadsheets and basic analytical tools to organise and analyse feedback data efficiently
• Apply strong attention to detail to detect subtle feedback patterns that indicate larger technical or design problems
• Communicate findings effectively in simple, actionable language to support cross-functional collaboration and app improvement initiatives

Preferred competencies and qualifications

• Basic knowledge of mobile applications and user interaction principles
• Ability to work independently in remote or office environments while maintaining organisation and analytical focus

Job Summary

Support app updates and rollout checks while monitoring app ratings and crash reports. Collaborate with QA and product teams to ensure smooth app performance and user satisfaction.

Responsibilities

• Perform checks during app updates and rollouts to ensure successful deployment and functionality
• Monitor app ratings and analyze crash reports to identify issues affecting user experience
• Collaborate with QA and product teams to communicate findings and support app improvements
• Apply basic knowledge of mobile apps to troubleshoot and support app performance

Preferred competencies and qualifications

• Entry to mid-level experience in mobile app support or related roles
• Basic understanding of mobile app functionality and user experience

Other Information

• Salary: SGD 3,500 – 5,500/month

Job Summary

Review mobile app builds before public release to ensure compliance with App Store and Play Store guidelines. Track bugs, crashes, and user experience issues to maintain app quality and performance.

Responsibilities

• Review mobile app builds to verify readiness for public release
• Ensure mobile apps comply with App Store and Play Store guidelines
• Track and document bugs, crashes, and user experience issues to support app stability and usability
• Utilize mobile SDKs and debugging tools to identify and troubleshoot app issues

Preferred competencies and qualifications

• Experience in quality assurance (QA) or mobile app testing
• Familiarity with mobile SDKs and debugging tools

Other Information

• Salary: SGD 4,000 – 6,500/month

Job Summary

Join our expanding team as an App Beta Tester to help improve mobile apps before release. Perform simple, flexible tasks from home with weekly guaranteed pay. No experience needed; training provided.

Responsibilities

• Test new mobile app features and functions to ensure quality before release
• Follow detailed instructions to complete assigned testing tasks accurately
• Identify and document basic issues or bugs encountered during testing
• Provide concise, clear feedback based on your user experience with the app
• Report task completion promptly within the specified deadlines

Preferred competencies and qualifications

• Own a smartphone (iPhone or Android) to perform app testing
• Understand and follow simple instructions to complete tasks effectively
• Demonstrate responsibility and responsiveness to meet deadlines
• Have basic familiarity with using mobile applications

Other Information

Benefits:

• Attractive fast cash payouts for completed tasks
• Weekly guaranteed payments without delays
• Simple, beginner-friendly tasks requiring no technical skills
• Flexible working hours allowing you to work anytime, anywhere
• 100% remote work from home with no commuting required
• Opportunity to participate in ongoing or future testing projects

Work Setup:

• Fully remote work environment
• Flexible schedule to choose when to complete tasks
• Tasks designed to be quick and easy to follow
• Suitable for students, part-timers, or anyone seeking extra income

Important Note:

• Limited tester slots available weekly due to high demand
• Applications reviewed on a first-come, first-served basis
• Registration closes immediately once slots are filled without prior notice

Required competencies and certifications

• Must be at least 16 years old to comply with project requirements

Mobile App Customer Feedback Analyst – Job Description

A Mobile App Customer Feedback Analyst is responsible for collecting, reviewing, and analysing user feedback related to mobile applications. The main goal of this role is to understand how users feel about an app, identify problems they face, and provide insights that help improve the overall user experience.

In this role, you will regularly monitor feedback from multiple sources, such as app store reviews (Apple App Store, Google Play Store), in-app surveys, customer support tickets, and social media comments. You will organise this information and categorise it based on themes such as bugs, performance issues, usability concerns, feature requests, and general satisfaction.

One of the key responsibilities is to identify patterns in user feedback. For example, if many users report the same issue, the analyst highlights it and reports it to the product, design, or development teams. This helps companies prioritise fixes and improvements that matter most to users.

The Mobile App Customer Feedback Analyst also prepares simple reports and summaries that show trends in user satisfaction, common complaints, and positive feedback. These reports are often shared with management teams to support decision-making and product planning.

In addition, this role may involve tracking app ratings over time and measuring the impact of updates or new features on user sentiment. By comparing feedback before and after updates, the analyst helps determine whether changes have improved the user experience.

Strong communication skills are important in this role, especially when translating user comments into clear and actionable insights. Attention to detail is also essential, as small issues reported by users can indicate larger problems in the app.

Basic knowledge of mobile apps and how they function is helpful, along with the ability to use spreadsheets or simple analytics tools to organise data. Being organised, patient, and consistent is important because feedback analysis is often repetitive but highly valuable work.

This role is ideal for individuals who enjoy working with data, understanding user behaviour, and helping improve digital products. It can be performed remotely or in an office environment, depending on the company.

App User Review & QA Coordinator – Job Description

An App User Review & QA (Quality Assurance) Coordinator is responsible for monitoring user feedback and ensuring that mobile applications meet high quality standards. This role combines two key functions: managing user reviews and supporting basic quality assurance processes to improve app performance and user satisfaction.

The main responsibility of this role is to review and analyse user feedback from app stores such as the Apple App Store and Google Play Store. This includes reading user ratings, comments, and complaints to understand how users experience the app. The coordinator identifies recurring issues such as bugs, crashes, slow performance, or confusing features and reports them to the development team for further action.

In addition to handling user reviews, the QA part of the role involves testing app features to ensure they work correctly. This may include performing simple test cases, checking app updates, and verifying that reported issues have been fixed. The coordinator helps ensure that new updates do not introduce new problems and that the app remains stable and user-friendly.

Another important duty is categorising and organising feedback into clear groups such as technical issues, usability problems, feature requests, and positive feedback. This helps teams prioritise improvements based on user needs and impact.

The App User Review & QA Coordinator may also assist in writing short summaries or reports that highlight key user concerns, app performance trends, and overall satisfaction levels. These reports are used by product managers and developers to guide future updates and improvements.

Good communication skills are important in this role, as the coordinator may need to respond to user reviews in a professional and helpful manner. Attention to detail is also essential, especially when identifying small but important issues in the app.

Basic understanding of mobile applications, testing processes, and user experience principles is helpful. Familiarity with spreadsheets or simple tracking tools is an advantage for organising feedback and test results.

This role is suitable for individuals who are detail-oriented, interested in mobile technology, and enjoy improving digital products through user feedback and testing. It can be performed remotely or in an office environment depending on the company.

Mobile App Risk & Compliance Analyst – Job Description

Responsibilities

• Review mobile app features, updates, and processes to ensure compliance with data protection laws, privacy regulations, and platform policies such as Apple App Store and Google Play Store guidelines
• Identify and assess potential risks including data security vulnerabilities, privacy concerns, unauthorized access, and misuse of user information within mobile applications
• Report identified risks to relevant teams promptly to enable effective mitigation and resolution
• Monitor compliance during app updates and new feature releases by reviewing documentation, testing app behavior, and collaborating with development and product teams
• Maintain detailed compliance records and reports documenting risks, mitigation actions, and overall compliance status for audits and internal reviews
• Assist in creating and updating internal policies related to app security, user privacy, and compliance standards to ensure consistent adherence across teams
• Communicate clearly and effectively with developers, product managers, legal, and security teams to address compliance issues and promote risk awareness
• Apply strong analytical skills to evaluate potential compliance problems and understand their impact on app security and user trust
• Demonstrate attention to detail to prevent compliance oversights and security risks in app development and maintenance

Preferred competencies and qualifications

• Basic understanding of mobile applications, data privacy principles, and security practices
• Familiarity with compliance frameworks or risk management processes

Job Summary

Review and validate government mobile applications before release by ensuring usability, accessibility, and security standards. Coordinate User Acceptance Testing (UAT) to deliver high-quality, secure, and user-friendly mobile solutions.

Responsibilities

• Analyze government mobile applications to identify usability, accessibility, and security issues prior to release
• Coordinate and manage User Acceptance Testing (UAT) activities to validate app functionality and performance
• Apply quality assurance and testing methodologies to verify compliance with Agile workflows and project requirements
• Collaborate with cross-functional teams to resolve defects and improve app quality based on testing outcomes

Required competencies and certifications

• Demonstrated experience in quality assurance and software testing
• Proficiency in Agile development workflows

Preferred competencies and qualifications

• None specified

Other Information

• Salary: SGD 4,200 – 7,000/month

Job Summary

Review gaming app updates to ensure compliance with monetization and in-app purchase policies. Collaborate effectively with developers to support smooth app operations and quality assurance.

Responsibilities

• Evaluate gaming app updates for compliance before submission to ensure adherence to platform standards
• Verify monetization features and in-app purchases meet regulatory and company policy requirements
• Communicate clearly with developers to resolve issues and facilitate timely app releases
• Apply experience in app operations or quality assurance to identify and address potential risks or defects

Preferred competencies and qualifications

• Demonstrated interest in gaming apps to understand user experience and industry trends
• Prior experience in app operations or quality assurance to support quality control processes

Other Information

• Salary: SGD 4,200 – 6,800/month

Job Title: App Store Review & Response Specialist

OverviewThe App Store Review & Response Specialist manages app store presence and user interactions on app marketplace listings. This role focuses on monitoring reviews, responding to user feedback, improving app ratings, and collaborating with product, support, and marketing teams to surface and resolve product issues. The specialist helps protect brand reputation, drive higher conversion through better store listings, and turn user feedback into actionable improvements.

Key Responsibilities

• Monitor app store reviews and ratings across platforms (Apple App Store, Google Play, and other regional stores) daily.
• Draft and post timely, professional responses to user reviews—acknowledging praise, clarifying misunderstandings, and offering solutions for complaints.
• Classify reviews by theme (bugs, feature requests, usability, billing, content, localization) and prioritize issues for product, engineering, or support teams.
• Escalate critical or recurring issues to appropriate stakeholders with clear context and severity assessment.
• Track trends and sentiment over time; produce weekly/monthly summaries and highlight high-impact items for product roadmaps.
• Coordinate with support to follow up on reviews that require case-by-case resolution, ensuring closed-loop customer communication.
• Maintain knowledge of app store policies, rating guidelines, and review moderation processes; flag violations or inappropriate content for removal when appropriate.
• Manage public-facing metadata where applicable: short descriptions, promotional text, update notes, and screenshots to maximize clarity and conversion.
• Support localization of review responses and store content to ensure culturally appropriate messaging in targeted markets.
• Run or contribute to A/B tests for store listings (creative, text) and evaluate impacts on conversion and rating trends.
• Maintain a response library of approved templates and escalate complex cases for legal or executive review.
• Assist in reputation management initiatives, such as coordinated outreach after major incidents, and help implement product changes aimed at improving ratings.

Qualifications

• with/without experience in app store management, customer support, community management, or related roles.
• Strong written communication with the ability to be concise, empathetic, and solution-oriented in public responses.
• Familiarity with Apple App Store and Google Play policies and developer consoles.
• Comfortable using review monitoring tools, analytics dashboards, and ticketing systems.
• Organized, data-aware, and able to synthesize qualitative feedback into actionable insights.

Success Metrics

• Improved average app rating and reduced negative review volume.
• Faster response times to reviews and higher resolution rates for review-driven issues.
• Increased store conversion through optimized listing content and clearer user communications.
• Clear pipeline of product improvements driven by store feedback.

Job Title: Mobile App Coordinator

Overview The Mobile App Coordinator supports the planning, delivery, and ongoing operations of mobile applications. This role acts as the central point between product, engineering, design, QA, marketing, and customer support to ensure releases run smoothly, users receive timely updates, and app performance meets business goals. The Mobile App Coordinator helps prioritize work, track progress, and manage communication across teams.

Key Responsibilities

• Coordinate release schedules and deployment activities for iOS and Android apps, including internal builds, beta testing, app store submissions, and production releases.
• Maintain product and release trackers, ensuring tasks, dependencies, and deadlines are visible and met.
• Collect and consolidate feedback from users, support teams, app store reviews, and analytics; escalate critical issues and summarize trends for product owners.
• Facilitate cross-team meetings: standups, release readiness reviews, bug triage sessions, and post-release retrospectives.
• Create and maintain clear documentation: release notes, deployment checklists, test matrices, support playbooks, and user-facing instructions.
• Support QA and testing efforts by organizing test cycles, coordinating test device pools, scheduling testers, and ensuring test environments mirror production where possible.
• Monitor app health and performance signals such as crash reports, error rates, API latencies, and user engagement metrics; alert stakeholders to anomalies.
• Manage app store listings and metadata updates (descriptions, screenshots, localized content), and coordinate marketing and ASO (app store optimization) activities.
• Assist with onboarding and training for internal teams and external partners on app features, release processes, and support procedures.
• Track and report on key performance indicators (downloads, active users, retention, crash-free users) and provide simple summaries for stakeholders.
• Ensure compliance with platform guidelines, privacy policies, and required certifications.

Qualifications

• 1–3 years experience working with mobile apps, product operations, project coordination, or related roles.
• Strong organizational skills, attention to detail, and ability to manage multiple concurrent priorities.
• Clear written and verbal communication; able to prepare concise reports and coordinate across distributed teams.
• Familiarity with app store processes (Apple App Store, Google Play), basic understanding of mobile development and QA workflows.
• Comfortable using collaboration tools (project trackers, Slack, Jira, Confluence, email) and basic analytics dashboards.

Desired Skills

• with/without Experience with beta distribution tools (TestFlight, Firebase App Distribution).
• Basic understanding of mobile analytics, crash reporting, and A/B testing concepts.
• Ability to troubleshoot simple device or configuration issues and reproduce user problems.

Success Indicators

• On-time, low-risk releases with minimal post-release incidents.
• Faster resolution of high-impact customer issues and clear communication to stakeholders.
• Improved app stability and positive trends in user engagement and retention.

Job Summary

An App Review & Reputation Coordinator monitors and manages app user feedback on platforms like Apple App Store and Google Play Store. They identify issues, respond to reviews, and prepare reports to improve app performance and maintain a positive brand image.

Responsibilities

• Review user comments, ratings, and feedback on app stores and in-app review systems to identify common issues, trends, and complaints
• Report identified user issues and trends to product or development teams to support app improvements and bug fixes
• Respond professionally and promptly to user reviews, acknowledging positive feedback and addressing negative reviews with solutions, escalation, or clarification
• Track app ratings and prepare reports on user satisfaction, common issues, and reputation trends to inform management decisions
• Coordinate with customer support teams to resolve user complaints impacting public reviews and ensure consistent messaging and tone across all responses
• Organize and manage continuous review of user feedback with attention to detail and accuracy
• Apply problem-solving skills to analyze feedback and contribute to enhancing mobile app quality and user satisfaction

Mobile App Feedback Operations Coordinator – Job Description

Responsibilities

• Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in-app forms, customer support tickets, and social media comments to ensure comprehensive data collection.
• Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records.
• Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user-reported issues and suggestions.
• Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow-through until completion.
• Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information.
• Prepare regular summary reports highlighting key user issues, response progress, recurring problems, and overall feedback trends to inform management decisions.
• Apply strong organisational skills to handle large volumes of feedback efficiently and accurately.
• Demonstrate attention to detail in categorising and tracking feedback to maintain data integrity.
• Communicate effectively with cross-functional teams to share insights and facilitate collaborative problem-solving.
• Utilize basic knowledge of mobile applications and user experience principles to contextualise feedback.
• Use spreadsheets or feedback tracking tools to manage and analyse feedback data efficiently.

App Store Operations Executive – Job Description

An App Store Operations Executive is responsible for managing the day-to-day operations of mobile apps on platforms such as the Apple App Store and Google Play Store. The main goal of this role is to ensure that apps are properly published, updated, optimised, and compliant with platform guidelines while maintaining smooth app performance and visibility.

In this role, you will handle the process of uploading and managing app releases. This includes preparing app builds, submitting updates to app stores, and ensuring that all required information such as descriptions, screenshots, and metadata are accurate and up to date. You will also coordinate with developers and product teams to ensure timely and successful app launches.

A key responsibility is to monitor app store performance, including downloads, ratings, rankings, and user feedback. You will track how the app is performing in the store and identify opportunities to improve visibility and engagement. This may include suggesting improvements to app titles, descriptions, keywords, or visuals to help increase discoverability.

Another important part of the role is ensuring compliance with app store guidelines. You will check that the app meets all technical and policy requirements before submission to avoid rejections or delays. This includes reviewing content, permissions, and update notes to ensure everything follows platform rules.

The App Store Operations Executive also manages app listings and ensures they are regularly updated. This involves updating promotional content, managing seasonal changes, and ensuring all information reflects the latest version of the app.

You will also assist in troubleshooting app submission issues, such as rejected builds or technical errors during the upload process. Working closely with developers and support teams is important to resolve these issues quickly.

In addition, you may prepare simple reports on app store performance, including trends in downloads, user ratings, and overall app visibility. These insights help guide marketing and product decisions.

Attention to detail is very important in this role, as small errors in app listings or submissions can affect app approval and performance. Good organisation and communication skills are also essential when coordinating between different teams.

Basic understanding of mobile apps, app store guidelines, and digital operations is helpful. Familiarity with spreadsheets or basic analytics tools is an advantage.

This role is suitable for individuals who are organised, detail-oriented, and interested in mobile app ecosystems and digital operations. It can be performed remotely or in an office environment depending on the company.

Job Summary

Coordinate mobile app submission cycles and review updates to ensure quality releases. Collaborate with developers and product managers to streamline app publishing workflows and support operational excellence.

Responsibilities

• Coordinate mobile app submission cycles across cross-functional teams to ensure timely and accurate releases
• Review app updates thoroughly before store release to maintain quality standards and minimize errors
• Collaborate effectively with developers and product managers to resolve issues and align on release schedules
• Apply knowledge of app publishing workflows to optimize operational processes and support continuous delivery

Required competencies and certifications

• Minimum 2 years of experience in mobile QA or operations
• Familiarity with app publishing workflows

Preferred competencies and qualifications

[None present]

Other Information

• Salary: SGD 4,000 – 6,500/month

Job Summary

Validate mobile banking app releases and perform regression testing to ensure quality and compliance with financial regulations in a fintech environment.

Responsibilities

• Validate mobile banking app releases to ensure functionality and stability before deployment
• Perform regression testing to identify and resolve defects prior to submission
• Ensure all testing activities comply with relevant financial regulations and standards
• Apply knowledge of mobile security standards to assess app security and protect user data

Required competencies and certifications

• Experience in quality assurance for fintech applications
• Knowledge of mobile security standards relevant to fintech apps

Preferred competencies and qualifications

• None specified

Other Information

• Salary: SGD 5,000 – 8,000/month

Job Summary

Manage and coordinate mobile app release cycles across multiple regions, ensuring readiness for App Store and Play Store submissions, and effectively executing rollback strategies to maintain app stability.

Responsibilities

• Plan and execute mobile app release cycles across different regions to meet launch timelines
• Verify and ensure app readiness for submission to App Store and Play Store, including compliance with platform requirements
• Develop and coordinate rollback strategies to quickly revert app versions in case of release issues
• Collaborate with cross-functional teams to align release activities with product and technical goals

Required competencies and certifications

• Demonstrated experience managing mobile product releases for 3–5 years
• Proficient in using Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate and streamline release processes

Preferred competencies and qualifications

[None provided]

Other Information

• Salary: SGD 6,000 – 9,000/month

Job Summary

Monitor and manage mobile app submissions and approval processes, resolve rejections and compliance issues, and collaborate with product and legal teams to ensure smooth app deployment.

Responsibilities

• Monitor mobile app submissions and track approval status to ensure timely processing
• Identify and resolve app rejection issues by implementing compliance fixes
• Collaborate with product teams to align app features with policy requirements
• Work closely with legal teams to interpret and apply mobile app policies effectively
• Document compliance processes and resolution steps clearly and accurately

Required competencies and certifications

• Knowledge of mobile app policies to ensure adherence during submission and approval
• Strong documentation skills to maintain clear records of compliance and issue resolution

Preferred competencies and qualifications

[None provided]

Other Information

• Salary: SGD 3,800 – 6,000/month

Job Summary

Ensure mobile applications comply with banking regulations by reviewing app changes before release and maintaining governance documentation to support regulatory adherence and quality assurance.

Responsibilities

• Verify mobile applications meet all applicable banking regulations to ensure compliance and reduce risk exposure
• Review and assess proposed app changes prior to release to maintain quality and regulatory standards
• Maintain and update governance documentation to support audit readiness and regulatory compliance
• Apply knowledge of fintech and mobile security to identify potential compliance and security risks during app reviews
• Utilize compliance and quality assurance experience to enforce standards and recommend improvements

Preferred competencies and qualifications

• Experience in compliance or quality assurance functions related to fintech or mobile applications
• Knowledge of fintech industry standards and mobile security best practices

Other Information

• Salary: SGD 4,800 – 7,500/month

OverviewThe App Feedback & QA Operations Specialist owns the process of collecting, analyzing, and acting on user feedback and managing quality assurance operations for mobile and web applications. This role ensures product quality, improves user experience, and accelerates issue resolution by coordinating across product, engineering, support, and design teams.

Key Responsibilities

• Collect and consolidate user feedback from in-app tools, app store reviews, support tickets, usability sessions, surveys, social media, and analytics.
• Triage incoming feedback to identify bugs, usability issues, feature requests, and priority trends.
• Run and maintain QA test cycles: create test plans, write and execute test cases (manual and exploratory), log defects, and verify fixes.
• Coordinate regression, release, and smoke testing for frequent app builds and production releases.
• Reproduce and document bugs with clear reproduction steps, expected vs. actual behavior, screenshots/videos, environment details, and severity/priority assessment.
• Maintain and improve feedback and QA workflows, tools, and dashboards to reduce cycle time and improve visibility.
• Prioritize issues with product and engineering based on impact, user reach, and business objectives.
• Communicate status, risks, and root-cause findings to stakeholders; facilitate bug review and post-release retrospectives.
• Track common user pain points and propose product or UX improvements based on quantitative and qualitative data.
• Support A/B tests and feature rollouts by validating experimental setups and monitoring quality metrics.
• Ensure compliance with accessibility, security, and platform (iOS/Android/web) guidelines as applicable.

Qualifications

• with / without experience in mobile/web app QA, operations, or product support; or related roles combining QA and customer feedback analysis.
• Familiarity with QA tools (test case management, bug trackers like Jira), feedback platforms, and basic analytics tools.
• Strong written communication skills for producing clear bug reports and feedback summaries.
• Ability to reproduce issues across devices, OS versions, and network conditions.
• Organized, detail-oriented, and able to manage multiple releases concurrently.

Desired Skills

• Basic scripting or test automation experience (e.g., Appium, Selenium) is a plus.
• Understanding of app store review processes and release pipelines.
• Experience with user research or customer support workflows.
• Data-driven mindset; comfortable interpreting metrics (crash rates, retention, NPS).

Success Metrics

• Reduction in mean time to acknowledge and resolve critical bugs.
• Lower post-release defect rate and crash-free user percentage increase.
• Faster triage-to-fix cycle and improved user satisfaction scores.
• Clearer, shorter feedback-to-product-action timelines.

Job Title: App Store Review & Response Specialist

OverviewThe App Store Review & Response Specialist manages app store presence and user interactions on app marketplace listings. This role focuses on monitoring reviews, responding to user feedback, improving app ratings, and collaborating with product, support, and marketing teams to surface and resolve product issues. The specialist helps protect brand reputation, drive higher conversion through better store listings, and turn user feedback into actionable improvements.

Key Responsibilities

• Monitor app store reviews and ratings across platforms (Apple App Store, Google Play, and other regional stores) daily.
• Draft and post timely, professional responses to user reviews—acknowledging praise, clarifying misunderstandings, and offering solutions for complaints.
• Classify reviews by theme (bugs, feature requests, usability, billing, content, localization) and prioritize issues for product, engineering, or support teams.
• Escalate critical or recurring issues to appropriate stakeholders with clear context and severity assessment.
• Track trends and sentiment over time; produce weekly/monthly summaries and highlight high-impact items for product roadmaps.
• Coordinate with support to follow up on reviews that require case-by-case resolution, ensuring closed-loop customer communication.
• Maintain knowledge of app store policies, rating guidelines, and review moderation processes; flag violations or inappropriate content for removal when appropriate.
• Manage public-facing metadata where applicable: short descriptions, promotional text, update notes, and screenshots to maximize clarity and conversion.
• Support localization of review responses and store content to ensure culturally appropriate messaging in targeted markets.
• Run or contribute to A/B tests for store listings (creative, text) and evaluate impacts on conversion and rating trends.
• Maintain a response library of approved templates and escalate complex cases for legal or executive review.
• Assist in reputation management initiatives, such as coordinated outreach after major incidents, and help implement product changes aimed at improving ratings.

Qualifications

• with/without experience in app store management, customer support, community management, or related roles.
• Strong written communication with the ability to be concise, empathetic, and solution-oriented in public responses.
• Familiarity with Apple App Store and Google Play policies and developer consoles.
• Comfortable using review monitoring tools, analytics dashboards, and ticketing systems.
• Organized, data-aware, and able to synthesize qualitative feedback into actionable insights.

Success Metrics

• Improved average app rating and reduced negative review volume.
• Faster response times to reviews and higher resolution rates for review-driven issues.
• Increased store conversion through optimized listing content and clearer user communications.
• Clear pipeline of product improvements driven by store feedback.