Total 4 job vacancies by Experian

The Field Collection Collector is responsible for visiting clients to collect outstanding payments and ensure a timely debt recovery. This role requires excellent communication skills, a strong sense of responsibility, and the ability to handle sensitive financial matters with discretion.

What you’ll need to bring to the role & Experian

· Responsible for debt collection and management activities through house visits and other appropriate actions as assigned by collections officers

· Carrying out proper investigation, analysis and observation of house visited

· Maintain accurate records of all collection activities and client interactions

· Updating the office immediately on information obtained on house visits

· Attending urgent or impromptu meetings held in the office

· Collaborate with the internal team to improve collection strategies and processes

· Achieving collection targets driven by corporate goals

· Ensure compliance with all relevant laws and regulations during collection activities

· Any other matters assigned

What you’ll bring to the team

· A passion for driving corporate activities to achieve collection management targets

· The ability to consistently deliver great results and contribute to a positive working culture

· The ability to build strong and productive relationships, internally and externally

· The ability to observe and assess a customer’s living conditions or other situational factors that may influence their financial priorities or repayment capabilities.

· The ability to communicate effectively in English

· The ability to travel extensively within assigned areas

· Strong organizational and time management skills, attention to detail and ability to work independently

More about you

· Possess a valid Singapore Class 2A/2B driving license and possess own motor vehicle

· Ability to work flexible working hours, including weekends or evenings as needed

· Knowledge of debt collection laws and regulations is a plus

· Highly motivated with good negotiation and communication skills

· Persuasive, firm, tactful and customer service oriented

· Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery

· Ability to thrive in a fast-paced working environment and achieve individual / team targets

· Able to update visit findings via internet/computer

· This position requires travel to various client locations and may involve extended periods of walking, standing, and interaction with customers in person. A significant portion of time is spent outside the office, and field visits may be conducted in varying weather conditions.

Why this role is important to us

This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.

Job description

Work on those matters - What you’ll be doing

• Responsible for the creation, implementation and execution of Action Sales Plan;
• Assists or drives new initiatives or, especially in new product/service launches with speed and effectiveness to financial institutions or business corporations
• Responsibility for the sales process from initial point of contact, presentations, proposals, through contract negotiations and execution. Meet/exceed minimum monthly and annual sales objectives;
• Canvassing for new accounts, develop customer base, appraise key business opportunities in our market segments;
• Responsible for the effective management and servicing of existing and potential customers including the development and growth of accounts to optimize profits.
• Responsible for key accounts management and development of strategic; relationships with corporate clients to ensure continuous repeat business with the Bureau;
• Responsible for realizing the committed revenue targets;
• Identify opportunities to link up with financial institutions or other targeted segment through back-end integration and work closely with clients and IT to ensure the implementation and completion of projects
• Actively participate in events, conference, seminars or other promotional activities.
• Respond promptly and decisively to customers’ requirements through effective communication and co-ordination with various internal departments.
• Other projects or matters may assign to support revenue targets in futures.

More about you

• Bachelor (or above) degree in Business/ Management or equivalent.
• Minimum 3-5 years (for an account management role) or experience in sales, business development, partnerships or equivalent role.
• Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
• Ability to liaise with C suite/ Senior Management / Key decision makers is desirable.
• Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals.
• Demonstrated ability to work effectively across internal and external organizations.
• Have a competitive edge and thrive in a team environment.
• Self-starter and independent as we will look for you to manage your own time and priorities here.
• A highly independent and individual with excellent team-working skills.

Job Description & Requirement

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all debt collection and management activities through telephone collections and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

· Responsible for all debt collection and management activities through telephone collections, initiation of house visits and other appropriate actions

· Negotiate, manage, and ensure acceptable number of calls per day

· Apply negotiation tactics to ensure successful collection of debts

· Recommend and initiate appropriate course of action on any errant cases

· Update the collection system immediately on all collection activities undertaken for cases assigned

· Generate reminders

· Any other matters assigned

What you’ll need to bring to the party

· A passion for driving corporate activities to achieve debt collection and management targets

· The ability to consistently deliver great results

· The ability to build strong and productive relationships, internally and externally

· The ability to communicate effectively in English

More about you

· Fluent in English and Mandarin spoken and written

· Experience in a collection role

· Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery

· Be outcome and target focused

· Ensuring maximum contribution to a positive working culture

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you'll be doing

• Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyze and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company's management from time to time