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Discipline Support Officer (DSO)

RAPSYS TECHNOLOGIES PTE LTD

RAPSYS TECHNOLOGIES PTE LTD
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Singapore
Job Objective

The Discipline Support Officer will deploy a firm yet respectful approach to complement and support the school's Student Management (SM) team. The primary goals are to strengthen daily campus discipline, enhance the timeliness of disciplinary follow-ups, and promote a care-based, restorative culture that strengthens Teacher-Student Relationships (TSR).

Key Responsibilities

  • Campus Supervision & Discipline Prevention
  • Serve as a visible adult presence in high-movement areas and conduct systematic patrols during recess, lunch breaks, and lesson transitions.
  • Maintain a supervisory presence in the canteen and Indoor Sports Hall during daily recess periods.
  • Support proactive discipline strategies and assist in simple peer reconciliation or mediation where appropriate.
  • Latecoming Monitoring & Data Management
  • Manage latecomer data and the school's Detention list.
  • Collect mobile phones and record latecomers arriving after 8:00 AM (Tuesdays to Fridays) or 9:00 AM (Mondays).
  • Collate and manage all discipline-related documentation, including latecoming records and student statements.
  • Investigative & Case Support
  • Assist the school team in conducting preliminary investigations and fact-finding interviews.
  • Obtain formal student and witness statements when required.
  • Compile evidence and prepare structured incident reports for submission to Key Personnel.
  • Detention & In-House Suspension Support
  • Supervise structured detention sessions, ensuring attendance and behavior records are maintained.
  • Establish a structured environment for suspended students to ensure learning continuity during their suspension.
  • Coordinate and guide students through structured reflection and restorative activities to ensure detention tasks are meaningful and developmental.

Requirements & Qualifications

Working Experience

  • Preferred Background: Ideally possesses a uniformed service background (e.g., Singapore Police Force, Singapore Prison Service, or equivalent).
  • Years of Experience: Preferably more than 10 years of experience.
  • Specialized Experience: Prior involvement in youth-related case investigations, behavioral support, and restorative work is highly advantageous.

Core Competencies & Skills

  • Behavioral Intervention: Exceptional skills in conflict management, de-escalation, and calm, proportionate behavioral intervention.
  • Administrative Skills: Accurate incident observation, documentation, and record management. Proficient in basic data entry (organizing and updating Excel spreadsheets).
  • Communication: Strong communication and interpersonal skills to build rapport with students while upholding school expectations.

Disposition & Professional Ethics

  • Restorative Approach: Fully aligned with a care-based, restorative approach to discipline and a genuine belief in student growth.
  • Professional Character: Demonstrates empathy, compassion, professional maturity, reliability, and deep respect for student dignity.
  • Upholding Standards: Strict commitment to confidentiality, discretion, procedural fairness, and professional conduct in all interactions.

Working Hours & Schedule

  • Days: Mondays to Fridays.
  • Hours: 8:00 AM to 5:00 PM (Inclusive of a 1-hour unpaid lunch break; 8 working hours per day).
  • Exceptions: Service is generally not required on Saturdays, Sundays, and gazetted public/school holidays.
  • Note: The school may adjust the work schedule to support special events, with notifications given at least two weeks in advance.
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