Job Purpose
The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.
Key Responsibilities
- Operations & Compliance
- Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.
- Ensure compliance with SFA food safety, hygiene and workplace health regulations.
- Support the execution of brand-aligned campaigns, events and outlet activations.
- Team Leadership & Culture
- Manage staffing requirements: including recruitment, scheduling and team performance development.
- Conduct regular on-the-job training and coaching to uphold service and product standards.
- Build a positive and accountable team culture that reflects PPP Coffees values.
- Product, Service & Guest Experience
- Maintain quality control of all food and beverage offerings in line with brand expectations.
- Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee New Bahru outlet.
- Address and manage service recovery to ensure customer satisfaction and build loyalty.
- Financial & Inventory Management
- Be accountable for the outlets P&L performance and cost controls.
- Manage inventory ordering, receiving, and stock accuracy, ensuring minimal wastage.
- Coordinate with suppliers and internal departments for timely replenishment and operational support.
Requirements
- Prior experience in managing an F&B outlet or hospitality team.
- Strong leadership, communication, and problem-solving skills.
- Solid understanding of food safety and hygiene practices.
- Proficiency in POS systems and basic operational software.
- Financial acumen with ability to manage costs and interpret P&L reports.
- A service-first mindset with passion for specialty coffee and guest engagement.
