IT EXECUTIVE

Catering Solutions Pte Ltd

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Singapore

Responsibilities

Provide IT support, troubleshooting, and system maintenance for daily operations
Support users remotely and on-site for technical issues and operational assistance
Perform minor hardware troubleshooting for PCs, printers, and related devices
Conduct 1st level network troubleshooting for connectivity and device communication issues
Manage system implementation, rollout coordination, and UAT testing
Configure and support printers, scan-to-folder/email solutions, and network devices
Administer Microsoft Azure and Microsoft 365 environments including user account management and access control
Manage user roles, permissions, password resets, and MFA (Multi-Factor Authentication) configurations
Support SharePoint administration including access management, file sharing, permissions, and collaboration support
Support email account setup, SMTP configurations, and user authentication troubleshooting
Monitor and resolve system, workflow, and user-related issues promptly
Coordinate with vendors, operational teams, nurses, chefs, and management teams for system enhancements and issue resolution
Handle meal ordering system configurations, texture/diet updates, and order flow validations
Perform system checks, data validation, and post-live support to ensure smooth operations
Prepare technical documentation, reports, SOPs, and professional user communications
Support user training and provide guidance on system usage and troubleshooting
Assist in process improvement initiatives and operational workflow optimization
Experienced in supporting healthcare and food service operational systems with high accuracy and minimal downtime
Capable of identifying workflow gaps and proposing practical system enhancement solutions
Skilled in cross-functional coordination between technical and non-technical stakeholders
Experienced in live environment support during system go-live and post-implementation monitoring
Able to analyze operational issues and provide quick workaround solutions under time-sensitive situations
Familiar with system testing, change validation, and deployment support processes
Involved in project coordination, system rollout planning, and implementation tracking
Experience supporting custom operational applications and business workflow systems
Assisted in testing and validating new features, menu configurations, and system enhancements before production deployment
Strong adaptability in learning new systems, operational workflows, and emerging technologies quickly

Requirements

Diploma/Professional Diploma in Engineering Management / Computer Studies or related fields
2-3 years of relevant experience
Ability to work in a team
Able to manage stress well

Other Details

Working site : Jurong
5 days / week

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