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We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The Data Scientist role will be responsible for turning data into actionable insight to improve operational efficiency and effectiveness, make pricing decisions, improve customer experience that will include but not limited to performance evaluations and financial projections. Data scientist use their analytics skills to help design and implement core components of algorithms and models. They focus in applying machine learning techniques to build high quality intelligent systems integrated with our products.All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The Compensation Analyst will conduct analysis and create and review materials related to the assessment, evaluation and ongoing delivery of all compensation programs, including some or all of base pay, incentive compensation plans, short-term and long-term incentives, executive compensation and recognition plans. This position reports to the Director of Compensation.Key Responsibilities (other duties may be assigned):
Assist in developing, documenting and maintaining compensation policies and procedures.
Provide support and guidance to HR Business Partners with compensation-related issues.
Participate in compensation surveys through job content analysis for matching survey jobs, data collection, survey submission and results analysis.
Work with HRIS to ensure the efficient integration of compensation processes and that all pertinent data is appropriately stored and maintained in Workday.
Manages tools and technologies to support efficiency and performs analytics to help managers through compensation decisions.
Perform job evaluations for new and existing jobs.
Support the planning, execution and communications for the global annual compensation review process within Workday.
Support with reviews of equity, annual bonus and the Proxy.
Assist and support competitive pay practices and compliant with all federal and state requirements (i.e., FLSA, minimum wage).
May manage one or more compensation processes: Incentive Compensation Plan uploads, other recognition and ad hoc payments.
Assist in designing communication materials and communicating compensation plans, policies and procedures to a variety of audiences.
Professional Experience/Qualifications:
Bachelor’s degree in HR, Business, Finance or related fields required plus 1 to 5 years of compensation related experience.
CCP or course work completed towards CCP preferred.
Strong Microsoft Office skills; advanced Excel skills are necessary.
Strong analytical and critical thinking skills, high attention to detail and well organized.
Experience with HR systems; Workday preferred.
High regard for customer service and the protection of confidential information.
Ability to effectively present information and respond to questions from groups of managers, clients and internal customers.
Must be able to manage multiple projects/tasks simultaneously while meeting deadlines.
Salary Range:
PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
****Must be available to work days, nights and weekends********Must be available to work days, nights and weekends****
Key Responsibilities (other duties may be assigned):
Core Collections:
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Peer Coaching and Development
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Professional Experience & Qualifications:
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Work Environment:
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Starting Pay Rate - $18/hr. plus opportunity for monthly incentive compensation.**This position is working onsite at our Jackson Location**
Key Responsibilities (other duties may be assigned):
Core Collections:
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Peer Coaching and Development
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Professional Experience & Qualifications:
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Work Environment:
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Primarily responsible for understanding the various departments within the company and the flow of accounts purchased by the company; reviewing accounts and underlying documentation within the legal and bankruptcy process to ensure the accuracy of the filings; and representing the company as a witness or corporate representative at depositions and hearings.Key Responsibilities (other duties may be assigned):
Review documents and affidavits for correctness and accuracy by reviewing accounts and their underlying documentation prior to endorsing on behalf of the company.
Represent company at court hearings and/or depositions as a witness, or corporate representative, as deemed necessary and appropriate in consultation with handling attorney.
Responsible for ensuring compliance with applicable laws, regulations and company policies across all areas of organizational responsibility to include successful completion of the FDCPA assessment and computer based training annually.
Professional Experience/Qualifications:
Associate’s Degree in a business related field preferred or equivalent amount of related experience required
1-3 years of experience preferred
Excellent writing, communication and interpersonal skills
Good organizational skills with a high attention to detail
Proficient with Microsoft Windows and Office software and internet
Must be able to work independently under general supervision only
Must be able to handle multiple projects and tasks simultaneously
Proficient level of knowledge of Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required
Valid driver’s license
Ability to travel within and out of state; overnight stays may be required
This is an in-office position 5 days a week with flexible work hours.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Prefer candidates driving distance to Norfolk, VA or open to relocation.Professional Experience/Qualifications:
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Starting Pay Rate - $18/hr. plus opportunity for monthly incentive compensation.Starting Pay Rate - $18/hr. plus opportunity for monthly incentive compensation.
Key Responsibilities (other duties may be assigned):
Core Collections:
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Peer Coaching and Development
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Professional Experience & Qualifications:
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Work Environment:
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
PRA Group is now seeking college students with fresh perspectives, a desire to bring your best, and non-stop drive to keep growing and learning for our 2024 Summer Internship Program.PRA’s 8-week, paid internship program offers students a combination of learning activities and project work designed to give broad exposure to the inner workings of a global, publicly traded, financial services corporation. The nature of the assignments will vary, allowing opportunity to exercise customization and creativity, while providing a practical and challenging business experience.
Potential Learning Outcomes:
Build competencies in customer orientation, problem solving, risk management, relationship building, project management, process improvement and system administration
Obtain leadership and organizational navigation skills by collaborating with various levels of the organization to effectively manage a project
Applied experience and strengthened business acumen relevant to financial services and data-driven and digitally capable industries
To be eligible for an internship, candidates must be:
In pursuit of a Bachelor or graduate degree in Business, International Studies, Finance, Accounting, Human Resources, Law, Marketing, Economics, Decision Sciences, Data Analytics, Information Technology, Computer Science, Mathematics, Statistics, Industrial Psychology; May/June 2024 graduates are also eligible
Able to work up to 40 hours/week from June 10, 2024 – August 2, 2024 (1 week unpaid vacation available)
This is a hybrid position located in Norfolk, VA and must be able to participate in person for a minimum of 3 days per week
PRA Internship Offers:
Competitive Compensation
Meaningful hands-on opportunities to keep growing, learning and thriving
At PRA, we value our employees’ diverse experiences, perspectives, and abilities. We continue our commitment to foster a sense of belonging by working together to build an equitable and inclusive culture— where you are free to be yourself and be your best.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Responsible for facilitating PRA’s day-to-day maintenance and control monitoring of all Debt Collection Agencies (DCAs), including inventory management, placement and recalls.Key Responsibilities (other duties may be assigned):
Professional Experience/Qualifications:
Compliance Responsibilities:
Work Environment:
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Leads a team of Network Operations Center (NOC) professionals in managing the alerting and critical issue escalation while managing the day-to-day operations of the NOC team. Coordinates resources, notifications, communications, documentation, and reporting on key KPIs. Responsible for the Security Operations patching team in maintaining and reducing risks in the infrastructure. Ensure the secure operation of servers and workstations through proper application/operating system patching of vulnerabilities and application of configuration changes. Accountable for remediating software and hardware vulnerabilities and developing strong processes and controls to automate the vulnerability remediation process.NOTE- This role is Hybrid - will work onsite 3 days per week and work remote on Mondays and Fridays.
Key Responsibilities (other duties may be assigned):
Supervisory Responsibilities:
Professional Experience/Qualifications:
Work Environment:
Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Generally responsible for supporting the Company subsidiaries’ Disputes and Complaints Departments, with a specific concentration on handling regulatory complaints and dispute-related matters.Professional Experience/Qualifications:
Key Responsibilities (other duties may be assigned):
Salary Range:
$70,000.00 - $106,000.00PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
PRA Group is now seeking college students with fresh perspectives, a desire to bring your best, and non-stop drive to keep growing and learning for our 2024 Summer Internship Program.PRA Group is now seeking college students with fresh perspectives, a desire to bring your best, and non-stop drive to keep growing and learning for our 2024 Summer Internship Program.
PRA’s 8-week, paid internship program offers students a combination of learning activities and project work designed to give broad exposure to the inner workings of a global, publicly traded, financial services corporation. The nature of the assignments will vary, allowing opportunity to exercise customization and creativity, while providing a practical and challenging business experience.
Potential Learning Outcomes:
Build competencies in customer orientation, problem solving, risk management, relationship building, project management, process improvement and system administration, and
Obtain leadership and organizational navigation skills by collaborating with various levels of the organization to effectively manage a project
Applied experience and strengthened business acumen relevant to financial services and data-driven and digitally capable industries
To be eligible for an internship, candidates must be:
In pursuit of a Bachelor or graduate degree in Business, International Studies, Finance, Accounting, Human Resources, Law, Marketing, Economics, Decision Sciences, Data Analytics, Information Technology, Computer Science, Mathematics, Statistics, Industrial Psychology; May/June 2024 graduates are also eligible
Able to work up to 40 hours/week from June 10, 2024 – August 2, 2024 (1 week unpaid vacation available)
This is a hybrid position located in Norfolk, VA and must be able to participate in person for a minimum of 3 days per week
PRA Internship Offers:
Competitive Compensation
Meaningful hands-on opportunities to keep growing, learning and thriving
At PRA, we value our employees’ diverse experiences, perspectives, and abilities. We continue our commitment to foster a sense of belonging by working together to build an equitable and inclusive culture— where you are free to be yourself and be your best.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
PRA Group is now seeking college students with fresh perspectives, a desire to bring your best, and non-stop drive to keep growing and learning for our 2024 Summer Internship Program.PRA’s 8-week, paid internship program offers students a combination of learning activities and project work designed to give broad exposure to the inner workings of a global, publicly traded, financial services corporation. The nature of the assignments will vary, allowing opportunity to exercise customization and creativity, while providing a practical and challenging business experience.
Potential Learning Outcomes:
Build competencies in customer orientation, problem solving, risk management, relationship building, project management, process improvement and system administration
Obtain leadership and organizational navigation skills by collaborating with various levels of the organization to effectively manage a project
Applied experience and strengthened business acumen relevant to financial services and data-driven and digitally capable industries
To be eligible for an internship, candidates must be:
In pursuit of a Bachelor or graduate degree in Business, International Studies, Finance, Accounting, Human Resources, Law, Marketing, Economics, Decision Sciences, Data Analytics, Information Technology, Computer Science, Mathematics, Statistics, Industrial Psychology; May/June 2024 graduates are also eligible
Able to work up to 40 hours/week from June 10, 2024 – August 2, 2024 (1 week unpaid vacation available)
This is a hybrid position located in Norfolk, VA and must be able to participate in person for a minimum of 3 days per week
PRA Internship Offers:
Competitive Compensation
Meaningful hands-on opportunities to keep growing, learning and thriving
At PRA, we value our employees’ diverse experiences, perspectives, and abilities. We continue our commitment to foster a sense of belonging by working together to build an equitable and inclusive culture— where you are free to be yourself and be your best.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The Complaint Analyst is responsible for reviewing and investigating complaints initiated by customers and oversees the complaint response process to facilitate timely resolutions and responses. The Complaint Analyst works within the guidelines of the PRA complaint procedures to ensure compliance with Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA) and other applicable regulatory guidelines as they relate to complaint handling processes.Key Responsibilities (other duties may be assigned):
Conducts complaint investigations and associated tasks to ensure complaint investigations are thorough, investigation conclusions are appropriate, appropriate procedures are followed and complaint investigations are conducted and closed in a timely manner.
Reviews & identifies the root causes of complaints and works with the applicable operational departments such as: Quality Control and Operations to ensure an appropriate resolution.
Responds directly to customers when necessary to investigate and resolve complaints.
Completing day to day complaint handling operations as directed by Management.
Assist in development of training materials and process enhancements related to complaints management
Analyzes trends in consumer complaints and manages trending report for Management review and for historical performance
Manages process logging changes to business practices based on trending complaint data and summarizes this data for Management review
Works in accordance with company guiding principles, policies and procedures
Professional Experience/Qualifications:
Associates Degree or higher
1-3 years Customer Service and Complaint handling experience
Proficiency with Microsoft Office business software and use of information databases
Proven ability to communicate effectively; orally and written
Service oriented attitude and ability to exercise sound business judgment
Ability to maintain confidentiality and discretion in business relationships
Proven ability to work and maintain a positive environment with peers, management and customers.
Requires proficiency in understanding and applying applicable elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) for tasks performed
Able to define problems, organize and collect data, establish facts and draw valid conclusions
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
The primary responsibility is to support the Service Provider Compliance audit team in monitoring quality, compliance, and performance of all Service Providers contracted by Portfolio Recovery Associates for outsourced collections.Key Responsibilities (other duties may be assigned):
Conducts remote audits of External Vendors and Recovery Service Providers which include:
Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts.
Monthly Calibration Audits with Service Providers to include Balance and Inventory Reconciliations, Financial Reconciliations, Statute of Limitation Audits, Telephone Call Monitoring Audit, Complaint and Dispute Log Audits, and NSF Reporting Audit.
Summarize and deliver audit results and written recommendations to the Service Providers.
Facilitate and resolve the remediation of medium and high risk audit findings identified through the onsite audit which includes constant communication and follow-up with Service Providers via telephone, and email.
Assists and provides guidance to Service Providers with audit related concerns or issues.
Assists and provides guidance to External Legal Recovery Coordinators with Service Provider related issues.
Performs other projects or special assignments as required.
Document retrieval from SFTP site and management of documents on Legal Recovery Audit drive
Professional Experience/Qualifications:
Bachelor’s preferred, but not required
Two or more years experience in a high volume legal collection position preferred
Must understand the flow of accounts through the legal pipeline, from selection to final resolution of accounts
Requires advanced knowledge of Microsoft Excel
Must be proficient in Microsoft Office, Windows and Outlook
Strong verbal and written communication skills
Good organizational skills
Must have effective organizational, communication, time-management and interpersonal skills and high attention to detail
Must be able to work independently
Must be able to handle multiple projects and tasks simultaneously while meeting deadlines
Knowledge of Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required
Demonstrated ability to read and interpret legal documents, and understand legal terminology
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
Official account of Jobstore.
