Total 77 web developer job vacancies in Customer Service category in The United States of America

This post is created for testing purpose only. Do not apply any job on this post.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)

The Opportunity In this role, you will be the first point of contact for customers with any queries regarding their accounts through the Blackwoods website. As a Support Specialist, you will also play an integral role in working with the Sales Team to promote Blackwoods digital channels and foster a compelling digital offering for customers. This is a permanent, full time opportunity and will be based onsite at Blackwoods Greystanes. Some of the tasks in the role: -         Satisfactorily resolve queries (via phone and email) relating to customer web accounts -         Act as the first point of contact for customers for queries related/issues related to the Blackwoods website -         Support with the promotion of the Blackwoods website as a channel for conducting business -         Collaborate with the Sales Team to tailor an online offering in line with customer requirements -         Provide reporting to stakeholders to support with the Blackwoods digital strategy Some of the skills required: -         Exposure to a customer…

Click here to view more detail / apply for Web Support Specialist - Greystanes NSW

We are looking to speak with Service now Developers:

Responsibilities

· Lead ServiceNow solution design and implementation.

· Manage platform configuration, customization, and integration.

· Collaborate with cross-functional teams to translate business needs into technical solutions.

· Provide technical leadership and mentorship.

· Ensure platform stability, performance, and security.

· Stay updated with ServiceNow releases and incorporate new functionalities.

· Develop and maintain technical documentation.

Requirements

· Bachelor's degree in Computer Science or related field.

· 2+ experience with ServiceNow implementation and administration.

· Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.

· Strong programming skills (Java, JavaScript).

· Knowledge of ITIL, Risk and Compliance, and Project

· Management.

· Proficiency in ServiceNow modules and development.

· Excellent communication and interpersonal skills.

· ServiceNow certifications are a plus.

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

Information Technology Services  - Enterprise TechnologyBroaden your career with one of QLD’s largest employersAchieve a work-life balance with 36.25 hours/wk, purchased leave, WFH + more Provide excellent support for UQ's Web Content Management SystemBased at ToowongAbout UQAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:26 weeks paid parental leave or 14 weeks paid primary caregiver leave17% superannuation…

Click here to view more detail / apply for Web Support and Development Officer

Applications Developer cum Support Engineer

Overview of the client

Our client’s principal activities are to provide Clients with Full Turkey Project Management. This includes engineering, project management through the pre-construction planning, critical path development, construction / fabrication / site management, commissioning and hand over. It has executed a wide range of major projects involving Marine FPSO Conversion/Process Module Construction related to Oil and Gas Industry, Sub-Sea Products, Semi-Submersibles, Repair of Oil Rigs, Pharmaceutical Process Packages and Power Generation Facilities since its foundation in 1990. This vast experience and Total Commitment to Customer Satisfaction has since earned it a strong reputation in the industry as a reliable local business partner that aspire to exceed our clients’ expectations.

It is looking for a Applications Developer Cum Support Engineer.

Job Highlights:

- Competitive compensation benefits

- Good career advancement opportunities

- Permanent role| 5 days’ work week

Job Description

Roles & Responsibilities

Job Description

· Develop new applications and enhance / improve existing application

· Provide support for existing applications

Job Requirement

· Diploma/ Degree in Information Technology

· 2-5 years of minimum years of experience in the same field

· Familiar with UI / UX concepts and design

· Keen interest in the development of web/mobile applications and support of enterprise applications

· Willing to take on and come up with solutions to challenges

· Office in Jurong area.

Job Requirements

· Diploma/ Degree in Information Technology

· 2-5 years of minimum years of experience in the same field

· Familiar with UI / UX concepts and design

· Keen interest in the development of web/mobile applications and support of enterprise applications

· Willing to take on and come up with solutions to challenges

· You should also have an understanding of business concepts and strong analytical and problem-solving skills

· Adaptable to fast paced work environment

· Able to work under pressure and finish assigned work on time

· Strong oral and written communication skills are essential.

Job related information

- Permanent - 5 days’ work week| Monday-Friday 8am-5:30 pm

- Junior Executive role| Career growth opportunity through training

- Location: Gul Circle Road| Company’s transports are available @ designated places.

Compensation & Benefits

- Monthly Basic Salary ($2,700to$3,000) will be based on expertise and qualifications

- Healthcare benefits such as Outpatient, Dental, Health Screening etc.

- Cover with insurances, Personal Accident, Hospital & Surgical, Term Life and Work Injury policy

- Variable Bonuses

- 14 days Annual Leave and 14 days sick leave

- Birthday leave / Festival eve half day leave

- NTUC membership – Applicable for only Permanent confirmed staff

- Company’s transport available @ designated places

Please contact our Recruitment Manager: Leeza Shaheed (R1770675) @ leeza.shaheed@venture-cove.com for further enquiries about the role.

Venture Cove Pte Ltd

(EA License 21C0547)

OCBC Center, 65 Chulia Street, #46-00 @ OCBC Center

Singapore 049513

LinkedIn: http://www.linkedin.com/in/venture-cove-681891249/

Website: http://www.venture-cove.com/

Overview:

The IT Service Management (ITSM) Tools Developer is responsible for the development, implementation and sustained support of the IT Service Management system. He/She will provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

The Tools Developer will provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. This includes working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools.

Responsibilities:

• Managing Foundation data.
• Customization of workflows.
• Integration using web services.
• Add new; improve overall navigation of system that launches reports, lists of data, or dashboards.
• Create new and modify existing reports and dashboards.
• Develop and implement new functionality determined necessary to support ITIL processes.
• Enhance functionality based on Continual Service Improvement requirements/changes.
• Aiding in translating business requirements into technical requirements.
• Fix defects when they arise.
• Monitor overall system performance using system performance and diagnostic tools and dashboards.
• Integrate IT Service Management System with other systems (for the potential discovery of assets, user access via LDAP, auto-creation of Incidents via Event Management Systems, etc.).
• Monitor and maintain integrations after implementation.
• Open Incident and Change Requests (e.g. submit bug/fix Incidents; submit instance clone/upgrade requests).
• Coordinate maintenance required for the BTS instance with 3rd party vendors and internal teams.
• Answer "how to" technical and application configuration questions of other members of the technical team and process owners.
• Facilitate roll out of new applications and modules.
• Provide process leadership and direction to individuals and teams.

Requirements / Qualification:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information Systems.
• Willing to standby and provide after office hour support when needed.
• 5 years systems administration experience with at least 2 years’ experience in workflow customization.
• Solid understanding of ITSM processes and Integration techniques.
• Experience in the management of all phases of the application lifecycle and best practices to include requirement gathering, design, development, testing (application code and user acceptance), and deployment.
• Preferably with working knowledge of BMC Remedy & ServiceNow ITSM tool.
• Working knowledge of Active Directory, LDAP, AJAX, CSS, XML, Java Script experience a plus.
• Writing test scripts experience a plus.
• Working knowledge of relational databases.
• Application Development experience (e.g. SDLC, Agile Scrum, etc.).
• ITIL Certification (helpful, provides background and a frame of reference).
• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
• Excellent written and verbal communications and Customer Service skills.
• The ability to take complex end-user requirements to system requirements to code.
• Must be able to communicate with technical and non-technical individuals and teams.
• Must be able to work in a fast paced production environment.
• Must be able to handle multiple tasks and projects with various and changing levels of priority.
• Must be open to others’ ideas, strategies, etc., as part of a decision making team.
• Self-driven and ability to work independently.

Customer Service Coordinator- Do you have strong organisational skills, excellent time management skills and knowledge of logistics?

If so, we have an exciting opportunity to join our team as a Customer Service Coordinator on a permanent basis in our office in Ipswich, Suffolk.

Why Cory Brothers?

Cory Brothers Limited has been a trusted supply chain partner for businesses across the world for over 180 years. We are a global freight forwarder with diverse local knowledge and expertise that matches the demand of today's shipping industry.

Fantastic company benefits include:

- Competitive Salary

- Holiday: 25 days annual leave plus bank holidays, increasing after 10- and 15-years' service.

- Pension: company pension scheme available.

- Employee extras such as: Cycle to work scheme, Electric Vehicle scheme, Employee Assistance Programme, Bonus Payment, Hybrid working, Life Assurance, and eye care vouchers.

About the role:

You will be responsible for the end-to-end process within the Liner and Projects team, with a variety of responsibilities such as passing suppliers invoices, invoicing customers, and ensuring all Principles systems are kept up to date. You will exhibit excellent customer service skills to ensure that customer satisfaction is maintained at the highest level.

Main duties and responsibilities:

- Preparation and presentation of quotations in line with client needs

- Management and provision of freight tenders

- Planning of bookings in line with client needs

- Invoicing of all work in timely manner

- Communicating with clients for quotation feedback or to seek cargo

- Attending job sites, client premises or conventions

- Ensuring accuracy with client communication and recording of information

- Keeping internal systems, sales, business plan data, and operational reports updated

- Maintaining and updating data in electronic databases or shipping management systems

About you:

Ideally you will understand logistics, sea freight shipping, and container transport. You will have effective communication and interpersonal skills. Be proactive with an analytical mindset, attention to detail and accuracy with administrative tasks. You must have strong problem-solving, organisational and time management skills. The ideal candidate will thrive in a fast-paced environment and have proficiency in Microsoft Office applications, particularly Excel, Word, Outlook and Teams.

We would love to hear why you are motivated to apply and how do your skills/experience make you suitable for this role? Please do let us know along with forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: logistics, shipping, import, export, customer service, admin, logistics administrator, shipping coordinator, supply chain, transportation, order processing, shipment tracking, warehouse operations, customs clearance, vendor coordination, customer service coordinator, admin, administration, office support

This vacancy is being advertised and handled through Spider, the region's Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.

The Architect is responsible for applying innovative technical solutions to business processes, consulting with business analysts and/or project managers to develop technical solutions.The Architect is also responsible to design the solution architecture addressing the business needs and present in forums to seek architecture endorsement by client authorities.

Qualification

More than 5 years of ServiceNow Development experience and over 3 years of solution architect role

Success driving complex issues through analysis & resolution

Large Program experience leading end to end architecture and design

Cloud application technology experience

Configuration experience in ServiceNow IT workflows, Employee workflows, Customer workflows and creator workflows over multiple towers

Comprehensive experience in at least 3 of these Modules: ServiceNow ITSM, ITOM/ITAM, CSM, SPM, IRM and SeCOps

Experience

Provide advisory to clients on ServiceNow customer journey with ServiceNow as their enterprise service management platform

Extensive experience in deploying ServiceNow ITSM aligned with ServiceNow Best Practices

Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions

Have a advisory approach and knowledge about various Service Management platforms and hands on experience with architecture design.

Help drive digital transformation in client organization using ServiceNow capabilities

Drive Product adoption of customer's ServiceNow investments

Development experience in ServiceNow Platform features not limited to this list such as Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Script, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON

Extensive experience of two or more Front end technologies- HTML, JavaScript, CSS, XML

High level of expertise in multiple system environments

About the roleDuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self. Dulux is on a rapid growth trajectory and have made several acquisitions in the ANZ and European regions in recent years. This has created exciting new opportunities within our business and in the in the digital space .In this newly created role, you will support and manage new and existing web solutions including development, testing and deploying enhancements. In this highly collaborative role, you will work other developers, designers, and project managers to deliver effective solutions. This is an end-to-end role, providing you exposure with both front end and backend systems.DuluxGroup has had outstanding performance over the past few years and excellent employee engagement scores. This is fantastic opportunity for you to join a performing business and make…

Click here to view more detail / apply for Full Stack Support Developer

As an increasing number of multinational companies move their critical systems to the cloud, we are seeking a leader for our most strategic customers focused on ensuring their long-term operational success on AWS. The individual should have strong operational, leadership and technical skills with a history of building successful teams and growing a multi-million dollar business. You will partner closely with global sales leadership to identify sales opportunities, develop customized support contracts, and help build a support organization to ensure the continued success of Amazon’s largest customers. You'll work directly with AWS engineering leaders to ensure a high quality, fast resolution customer experience. You'll be responsible for measuring and driving operational excellence. You'll drive customer communication during AWS critical events and drive projects that improve support-related processes and our customers technical support experience.

Key job responsibilities
• Manage and Grow business through People – lead a team of Technical Account Managers who are the primary operational point of contact for your customer.
• Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs.
• Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud.
• Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap.
• Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization.
• Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans.
• Estimated 25% international travel requirement

Basic qualifications

• Must have a track record of effectively managing technical teams of 30+ employees spread across multiple geographies and have experience managing managers (6-8 direct reports).

• 10+ years of experience in direct customer engagement, with a focus on support of senior executives (Vice President and C-level)

• 8+ years of technical experience building/deploying/running/managing Fortune 500 scale applications and/or infrastructure

• An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)

• Proficient in communicating complex ideas, either with the written word or in presentations

Preferred qualifications

• Knowledge of Web3, Cryptocurrency or related industry and technologies is a plus

• Experience with AWS service offerings

• Experience scaling an organization through rapid growth or expansion

• Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus

Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists?

At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

Key job responsibilities
We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Singapore.

Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services.

As a leader you will:

• Lead a team of Technical Account Managers (TAMs) to solve business problems
• Influence the strategic direction of your team and delivery to improve the customer experience
• Drive internal strategic communications
• Advocate for your customers and own their transformation journey.
• Manage customer sentiment and recovery during service events, including executive engagement
• Assist with problem escalation and support your team in resolving critical customer issues
• Understand operational excellence in the cloud and help your TAMs make recommendations to customers
• Mitigate risks and remove blockers for your team and customers
• Grow the team's capability through people development and recruitment
• “Think Big”, by creating mechanisms that allow us to scale while we continue to expand the team

You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life

At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. That might sound unorthodox, but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities.

Basic qualifications

• Track record of leading high performing teams
• Track record of building up a business
• Previous customer facing experience with strong executive presence
• Strong customer focus and bias for action; and ability to work with remote teams
• Experience building a business with P&L responsibility

Preferred qualifications

• Experience working for an IT Vendor or service provider
• Experience influencing large enterprises or government organisations
• Experience managing/leading teams and customers in the Singapore

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

*We are open to supporting 100% remote work anywhere within the U.S.*

As a Senior ServiceNow Custom Apps Developer, you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise. 

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align with those needs.

• Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.

• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

• Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.

• Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

• Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

• Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

• Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals.

Required Experiences and Certifications

• 5 or more years of experience implementing ServiceNow solutions.

• ServiceNow Certified System Administrator

• US Citizenship is required (required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

The ideal candidate will also have these preferred skills:

• Hands-on experience (>480 hours each) configuring or building 10 or more ServiceNow applications.

• Current DHS Public Trust

• Any of the below ServiceNow mainline certifications:

• Certified System Administrator

• Certified Application Developer

• Certified Implementation Specialist – Application Portfolio Management

• Certified Implementation Specialist – Human Resources

• Certified Implementation Specialist – Customer Service Management

• 5 or more of the below micro-certifications:

• Micro-Certification - Flow Designer

• Micro-Certification - Integration Hub

• Micro-Certification - Agile and Test Management Implementation

• Micro-Certification - Service Portal

• Micro-Certification - Automated Test Framework

• Micro-Certification - Predictive Intelligence

• Micro-Certification - Performance Analytics

• Micro-Certification - Virtual Agent

• Micro-Certification - Configure the CMDB

• Micro-Certification - CMDB Health

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Vast experience in ServiceNow development and architecture

• Familiarity with ITIL processes and service management principles

• Strong technical skills, including scripting, workflow configuration, and business rule development.

• Ability to independently design and lead complex user interfaces, integrations and workflows

• Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages

• Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions

• Experience troubleshooting and resolving technical issues

• The ability to work effectively in a team-oriented, collaborative environment

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

• Understanding of performance optimization techniques

• Strong leadership and team management skills

• Excellent communication, presentation, and stakeholder management skills

• In-depth understanding of ServiceNow best practices and industry trends

• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• In-depth knowledge of scripting languages, including JavaScript and GlideScript

• Strong technical skills, including workflow configuration, and business rule development

• Expertise in designing and implementing complex workflows

• The ability to independently create and manage integrations with external systems

• Strong problem-solving skills and ability to innovate solutions

• Detail-oriented tendencies with excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented, collaborative environment

• Excellent communication and leadership abilities

• Strong knowledge of agile

• #DMX24

• #SENW22

• #Indeed

• #Li-CC1

• #SWICE23

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$84,533.00 - $143,706.00

Nationwide Remote Office (US99)

Responsibilities:

1. Provide onsite support, Computer troubleshooting/ maintenance on Computer

2. Assist in other I.T. related projects when needed

• Take complete ownership of all the reported issues.
• Provide weekly report to supervisor / manager.
• Must be a team player.

Office Location: 81 Ubi Avenue 4 UB One Singapore 408830

Requirements:

1. Knowledge on LAN/WAN internet and network infrastructure

2. Good Knowledge on Window 8, Window 10 and above, Microsoft Server

3. Experienced in hardware installation, setup, configuration, data migration, upgrading and maintenance of PC and windows software.

4. Able to provide on-site and support on phone, email and on-site

5. Able to troubleshoot and resolve all IT related problems without supervision.

6. Any IT Related Cert/ITE/Diploma are welcome to apply

7. Positive working attitude, self-motivated, independent and pro-active. Take complete ownership of all the tasks assigned.

8. Good communication skill and must be a team player.

9. Salary ranges from $3000 - $3200 depending on experience.

10. Require Class 3 Driving License

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Lead Service Now Developer - Remote

Job Description

We are seeking an accomplished Lead ServiceNow engineer with hands-on experience in designing, developing, and implementing ServiceNow solutions. The Lead Service Now engineer is responsible for constructing creative and logical detail design based on architectural guidance. The ideal candidate will have a deep understanding of ServiceNow platform capabilities and be able to create custom applications, workflows, and integration to enhance and support our IT and Business customers. This position is also responsible for managing work direction, leading, and influencing other ServiceNow developers to achieve results.

Responsibilities

• Manage work direction, lead and influence, mentor, and provide feedback to others within team
• Oversee execution of key strategic initiatives
• Create and conduct logical design based on architectural reviews
• Serve as collaborate pivot point between the engineers and management
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required
• Experience with specific domain relevant to team
• 5 years of experience with infrastructure technologies
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Excellent written, technical, and verbal communication skills
• Ability to manage work direction and lead, influence, mentor, and provide feedback to others within team
• Ability to transition abstract concepts into technical deployment designs
• Ability to develop decision criteria and develop unbiased technology comparisons
• Strong problem-solving and business analysis skills
• Strong traits of decisiveness and judgment

Preferred Qualifications

• Extensive experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal
• Experience with Service Now patching and Version upgrades
• Experience with ServiceNow integrations using REST, SOAP and API’s
• Experience with ServiceNow modules including: CSM, SPM, EAM or others.
• Proficiency in JavaScript, Angular JS and SQL
• Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)
• Previous experience in PBM / health care industry
• Desire to work in management and lead others

Minimum Physical Job Requirements

• Ability to travel up to 10% of the time
• Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime’s core business hours of 9:00 a.m. to 3:00 p.m.
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Manager in the IT department

Potential pay for this position ranges from $100,300.00 - $160,500.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Positions will be posted for a minimum of five consecutive workdays.