Total 3,285 health consultant job vacancies in Customer Service category in The United States of America

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

 

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.

Key Responsibilities:

· Allocate shifts to external staff in a timely manner, based on client requests and requirements.

· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.

· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.

· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.

· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.

· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.

· Prepare and send report to relevant team/department before end of shift.

· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.

· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.

Qualifications:

· Diploma or Bachelor's degree in any field.

· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.

· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.

· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.

· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.

· Flexibility to adapt to changing priorities and requirements.

· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.

Benefits:

· Competitive salary commensurate with experience.

· Ongoing training and professional development opportunities.

· Collaborative and supportive work environment.

Working Hours:

· 24 HRS (Shift On Rotation).

If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

職位概述：我們正在尋找一名專門的客戶服務官加入我們的團隊，負責監督外部員工的日常輪班分配，確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體，與護士和客戶保持溝通，並及時解決任何投訴或疑慮。此外，客戶服務官將參加營運會議，提供部門和家庭護理狀態的最新訊息，並努力實現管理層設定的目標。

主要責任：

· 根據客戶要求和要求，及時為外部員工分配班次。

· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。

· 定期與護理人員和客戶聯絡，以確保適當的人員分配並解決任何疑慮或要求。

· 通知客戶和員工輪班確認，並確保與同事和管理階層有效溝通訊息。

· 監控並解決現場工作人員和客戶提出的投訴或疑慮，必要時上報給管理階層。

· 確保外部員工在系統中準確接收他們的名冊，特別是當多個客戶在分配的時間範圍內需要服務時。

· 在輪班結束前準備並向相關團隊/部門發送報告。

· 參加營運會議，提供局和家庭護理狀況的最新信息，並為實現既定目標做出貢獻。

· 承擔不時出現的任何其他任務，支援客戶服務團隊的整體效率和有效性。

資格：

· 任何領域的文憑或學士學位。

· 擁有豐富的客戶服務經驗，醫療或保健相關行業的經驗將是一個優勢，但不是必需的。

· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。

· 優秀的口頭和書面溝通能力，能夠清晰有效地傳達複雜訊息。

· 強大的組織能力和對細節的關注，能夠在快節奏的環境中管理多項任務和優先事項。

· 能夠與組織各級的同事和利害關係人協作。

· 靈活地適應不斷變化的優先事項和要求。

· 具有同理心和耐心，真誠地希望支持員工和顧客。

好處：

· 與經驗相稱的具競爭力的薪資。

· 持續培訓和專業發展機會。

· 協作和支持性的工作環境。

工作時間：

· 24 HRS（輪班換檔）。

如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響，我們鼓勵您申請這個獎勵機會。加入我們的團隊，幫助我們履行改善醫療服務和病患治療結果的使命。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 事假
• 開放文化
• 個人發展機會

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

 

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

 

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

 

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

 

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

For more information on the Job Description and Responsibilities please click the link below. More detail about the role We are looking for a new Receptionist in the Womens Health Team. The successful candidate will need to possess good keyboard skills and have experience of working in a busy, challenging environment. The working rota will include general reception duties, meeting and greeting the patients and visitors to the department, answering the telephone to enquiries, booking and cancelling appointments, waiting list management, filing, clinic preparation of medical records, assisting all members of the multi-disciplinary team and communicating the relevant information in a timely way. Good communication skills are essential for this role and also the ability to cope under pressure. You will need to be confident working both in a team, and working independently. We are looking to recruit someone who has exceptional IT and record keeping skills and a knowledge regarding confidentiality and data protection. If you believe you have good customer service skills with a pleasant professional manner, then please apply. NHS experience is desirable but not essential, full training will be given. Working Pattern: 24 hours per week, 3 days a week (days to be confirmed), 08:30 - 17:00. Interview Date: To be confirmed For further information please contact: Debbie Kneale; Service Manager on 01271 322248 This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity. As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best  online-store user experience, with excellent service and customer education.
Responsibilities: ? Resolving, in first contact, customer enquiries received by phone, email and/or chat ? Owning complex issues to resolution, with regular progress updates to customer/s ? Promoting the benefits of using the online store, helping customers to  self-serve for future purchases ? Keeping up-to-date with Industry changes to understand how SAIG  products/services meet customer needs ? Identifying opportunities for new solutions and referring qualified leads from  customers to Sales ? Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve ? Achieving, or exceeding, agreed KPIs so overall team goals are met  for the best customer experience possible ? Processing back-office, or other customer-focused, duties to ensure  customer SLAs are met or exceeded ? ... Click here to view more detail / apply for Customer Service Consultant

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Wattle Grove, Australia





Reference: 6581857






Take the next step in your career with a leading global brand
Career progression pathways and world class training
Generous base salary car bonus phone
We are Hitachi Global Air Power Australia, part of a group with 320,000 staff worldwide and world class manufacturing and engineering capability. Across Australia, we have 8 branches and a strong sense of community. Our Perth region now has an excellent opportunity for a focussed sales professional who is ready for the next step. About the role In this dynamic field based role, you will focus on prospecting new customers, maintaining relationships and developing new market segments for our compressed air service solutions. Based in Wattle Grove, you have plenty of scope to make the role your own!


... Click here to view more detail / apply for Service Business Consultant

Job description Job description
   
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a Global Financial Administration company, who are looking for multiple customer service superstars to join their team based in a contact centre environment.  

Role duties Include:



Handling calls from customers and assisting with financial services enquiries
Identifying customer needs and providing tailored solutions to ensure you deliver an exceptional customer service experience
Working in a structured, fast paced, supportive, team environment
Following guidelines and procedures to meet compliance requirements 
   
Skills & attributes required:



Demonstrated customer service experience working in a contact centre environment essential
Excellent communication skills
A quick learner with a positive 'can-do' attitude is a

... Click here to view more detail / apply for Customer Service Consultant

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

WFI Client Service Consultant







Posting date:  22 Apr 2024







Job requisition ID:  42765







Location:  Toowoomba, QLD, AU Bendigo, VIC, AU Perth, WA, AU Melbourne, VIC, AU Bunbury, WA, AU







Workplace Type:  Onsite







Expressions of Interest for WFI Client Service Consultants    Make a difference as aWFI Client Service Consultant.    Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. Were here for you. Are you ready?    YOUR ROLE 




... Click here to view more detail / apply for WFI Client Service Consultant