Total 336 customer service manager job vacancies in Malaysia

In Supply Chain Operations we lead, plan, and execute the supply of IKEA products between suppliers and retailers. We do this by 1) leading tactical and operational planning; 2) securing optimal replenishment; 3) sourcing and developing transport and logistics capacities; and 4) managing and execution of goods flow.

We are looking for suitable candidates for the role of Technical Manager, based at the IKEA Distribution Center in Port Klang, Malaysia.

As a Technical Manager in our Distribution Port Klang, you lead across all technical disciplines in the DC, orchestrating building infrastructure, automation systems, digital/IT topics and contractor relationships to create an integrated approach to DC reliability. This role balances long-term planning with operational excellence to ensure all systems work harmoniously to support operations.

Your key assignments are:

• Lead and develop all technical teams (maintenance, automation, IT and facility)
• Ensure the building and ASRS (Automated Storage & Retrieval System) are in optimal condition at all times.
• Establish team action plan, budgets, and performance metrics
• Align maintenance activities and facility improvements with business requirements, developing yearly Facility & Maintenance Plan.
• Oversee critical equipment lifecycle planning and technology upgrade initiatives
• Review and approve contractor agreements and secure implementation at agreed service level.
• Develop emergency response protocols and business continuity plans
• Report key performance indicators to Distribution Unit Manager
• Drive continuous improvement and cost optimization across all technical areas, including automation (ASRS) and technical innovation.
• Collaborate with operations leadership on capacity planning and future needs

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customize policies, and provide unbiased advice to its clients and partners worldwide.

WHY POLISEA RE?

Polisea Re is the a+ RAM-rated reinsurance arm of PolicyStreet Group, designed to unlock protection capacity by converting fragmented micro-risks into institutional-grade portfolios.

You will gain exposure to:

• Embedded and specialty insurance programs across Southeast Asia
• Data-driven underwriting models for digital platforms
• Cross-border insurance structuring with global partners

This role offers a rare opportunity to help shape next-generation underwriting models for the digital economy.

ABOUT THE ROLE:

We are seeking a Senior Underwriting Manager to drive portfolio underwriting, program structuring, and risk evaluation across Polisea’s growing embedded and specialty insurance portfolios.

You will work closely with insurers, reinsurers, brokers, and platform partners across Southeast Asia, translating commercial opportunities into disciplined underwriting decisions.

The role will also evaluate opportunistic property & casualty underwriting opportunities aligned with Polisea’s portfolio strategy.

As Polisea Re scales, you will help build underwriting frameworks, portfolio governance, and future underwriting capabilities.

WHAT YOU’LL DO:

Portfolio Ownership & Risk Management

• Own underwriting performance across assigned portfolios.
• Monitor loss ratios, exposure accumulation, claims trends, and pricing adequacy.
• Take corrective underwriting actions when portfolio performance deviates.

Program Structuring & Deal Support

• Partner with Business Development to evaluate new underwriting opportunities.
• Assess treaty, facultative, and specialty program portfolios.
• Structure underwriting programs that balance growth, pricing adequacy, and capital efficiency.

Pricing & Risk Assessment

• Work with pricing, actuarial, and analytics teams to evaluate exposures.
• Develop underwriting guidelines for emerging risks including:
• embedded insurance
• specialty digital risks
• parametric programs
• non-traditional insurance models

Product & Program Development

• Support development of new insurance programs and underwriting structures.
• Collaborate with product, analytics, and claims teams to ensure scalable program design.

Underwriting Governance & Frameworks

• Ensure underwriting decisions align with internal guidelines and regulatory requirements.
• Contribute to portfolio monitoring frameworks and underwriting governance.

Market Engagement

• Engage with insurers, reinsurers, brokers, MGAs, and partners.
• Support underwriting discussions during commercial negotiations.
• Position Polisea as a trusted risk partner in emerging digital ecosystems.

WHAT WE EXPECT OF YOU:

• 5–8 years of underwriting experience in general insurance, reinsurance, specialty lines, or InsurTech programs.
• Strong understanding of underwriting principles, portfolio management, and loss ratio drivers.
• Experience evaluating non-standard risks, policy wordings, and pricing assumptions.
• Ability to analyse exposures, claims trends, and data insights.
• Comfortable working cross-functionally with BD, actuarial, analytics, product teams.
• Experience in treaty, facultative, or program underwriting is a plus.
• Commercial mindset with strong risk discipline.
• Interest in embedded insurance, digital distribution, and emerging risk models.

We’re looking for a motivated, detail-oriented Risk & Compliance Manager to join our global Risk & Compliance team. Based in PJ, Malaysia, you’ll play a key role in supporting our operations worldwide by helping to identify, assess, and manage risks, ensure compliance with laws, regulations, and internal policies, and contribute to enterprise-wide risk management initiatives.

Enterprise Risk & Compliance

• Support the maintenance and ongoing enhancement of the company’s enterprise risk and compliance frameworks
• Facilitate and coordinate risk assessments across all business functions, working closely with stakeholders to identify, assess, document and monitor key risks. This includes supporting business owners in understanding risk exposures, ensuring consistent application of the enterprise risk framework, and contributing to the ongoing maintenance and enhancement of organisational risk registers.
• Guide and support risk owners in the development and implementation of policies, procedures and internal controls to effectively mitigate identified risks.
• Support internal and external audit and assurance activities
• Coordinate with local and global teams to ensure compliance with applicable regulations across all operating jurisdictions.
• Prepare clear and insightful risk and compliance reports for management and key stakeholders.
• Monitor and communicate regulatory and legal developments impacting the global data centre industry.
• Contribute to training and awareness initiatives to promote a strong, risk-aware culture across the organisation.

Third-Party Risk Management (TPRM)

• Support the development and rollout of a robust Third-Party Risk Management (TPRM) framework, aligned with global best practices.
• Conduct risk assessments for suppliers, contractors, and service providers, including operational, financial, cybersecurity, and compliance risks.
• Assist in building and maintaining a comprehensive third-party risk register, capturing risk ratings, contractual obligations, and compliance requirements.
• Work closely with procurement, legal, and operational teams to ensure risk-based due diligence is completed before onboarding new suppliers and during periodic reviews.
• Help establish monitoring and reporting processes to track third-party performance and compliance with contractual and regulatory requirements.
• Support the drafting of policies and procedures to mitigate third-party risks, including areas such as data protection, modern slavery, business continuity, and ethical sourcing.
• Participate in third-party audits, inspections, and remediation activities.
• Provide training and guidance to internal teams on third-party risk awareness, assessment processes, and escalation protocols.
• Contribute to building a risk-aware ecosystem across suppliers and partners, ensuring critical third-party risks are identified and managed before impacting operations.

About you:

• Excellent analytical, organisational, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse global teams.
• High level of integrity and ability to handle confidential information with discretion.
• Proactive, adaptable, and comfortable navigating evolving regulatory environments.
• Strong cross-cultural awareness and experience working with international stakeholders.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We are seeking an experienced Inventory Assistant Manager to oversee inventory planning, purchasing coordination, and supplier management. This role ensures optimal stock levels, cost efficiency, supply continuity, and compliance while supporting business growth and operational excellence.

Key Responsibilities

Inventory Management

• Plan, monitor, and control inventory levels to meet operational needs while minimizing excess stock and shortages.
• Develop and maintain inventory control systems, including forecasting models, reorder points, and safety stock policies.
• Conduct regular inventory audits, cycle counts, and reconciliations to ensure data accuracy.
• Analyze inventory turnover, aging, and usage trends to improve efficiency and reduce carrying costs.
• Coordinate with warehouse and operations teams to ensure proper storage, handling, and stock rotation.
• Identify and manage obsolete, slow-moving, or damaged inventory.

Purchasing & Supplier Coordination

• Source, evaluate, and onboard suppliers based on cost, quality, reliability, and delivery performance.
• Negotiate pricing, terms, and service-level agreements with vendors.
• Issue purchase orders and ensure timely delivery of goods and services.
• Monitor supplier performance and resolve issues related to quality, delays, or discrepancies.
• Ensure purchasing activities comply with company policies, budgets, and ethical standards.

Planning & Forecasting

• Collaborate with sales, production, and finance teams to forecast demand accurately.
• Align purchasing plans with production schedules and business objectives.
• Develop inventory strategies to support cost control and supply continuity.
• Prepare and manage inventory budgets.

Data, Systems & Reporting

• Maintain accurate records in ERP and inventory management systems.
• Generate and analyze reports on inventory levels, costs, lead times, and supplier performance.
• Use data insights to recommend process improvements and cost-saving initiatives.

Risk & Compliance Management

• Identify supply chain risks and develop contingency plans, including alternative sourcing and buffer stock strategies.
• Ensure compliance with regulatory, safety, and quality standards.
• Manage documentation related to inventory and purchasing transactions.

Team & Stakeholder Coordination

• Lead, coach, and supervise inventory staff (if applicable).
• Act as the primary point of contact between suppliers and internal stakeholders.
• Communicate inventory status, risks, and plans to management.

• 5 years of experience in inventory management, supply chain, or a related field.
• Proven experience managing inventory planning, supplier coordination, and purchasing operations.
• Strong analytical skills with the ability to interpret inventory data and trends.
• Hands-on experience with ERP systems and inventory management tools.
• Strong negotiation, stakeholder management, and communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management

We all know that malls are more than a place to shop.

At Ikano Centres, we also believe your work is more than a job.

About the job

The Leasing Manager delivers sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space. Furthermore, will continuously promote Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Work alongside the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Track project progress and performance indicators; prepare updates and reports.
• Manage change control processes and maintain accurate change logs.
• Draft formal progress reports and presentations for stakeholders.
• Stakeholder Engagement
• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Please note that this is not an exhaustive list of everything that needs to be done.  Employees at Anantara always find new ways to look after the business, their guests and associates. Within this, the key responsibilities for this position are:

• Clearly understand the concept of guest services centre being the one point of contact for guests.
• Ensure adherence to duty roster and is punctual. 
• Ensure that that work areas, PABX are properly maintained and cleaned.
• Is updated of VIP/RSVP etc. and repeat guest list.
• Perform duties of guest services when necessary.
• Maintain order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
• Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
• Ensure that traffic sheet for telephone / fax are correct before sending to the accounting dept.
• Ensure immediate transmission of invoices to the cashiers / front desk.
• Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (especially the competition)
• Ensures that all guest requests are channelled correctly and followed upon effectively.
• Conduct courtesy calls to in-house guests to ensure follow up on requests.
• Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
• Complete all other shift duties as outlined on shift checklist.
• Assist in all the other areas of Front office as and when necessary, especially all Guest Service Centre Agents are responsible to assist CID data related task during the absence of CID Agent.
• Handling all CID related messages, information as a link between the resort and CID police department, monitoring and correcting discrepancy between two parties.
• Follow procedure of shift handover between colleagues with regards to day to day operation.
• Ensure that all checked in rooms/check out rooms are also checked in/out CID police report system.
• Update promptly and correctly all guest data in CID online system
• Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• Maintain knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
• Develop and maintain a close and harmonious working relationship with all hotel departments.
• Participate in training programs for the Front Office Department as scheduled.
• Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Is detail oriented.
• Ensure that all correspondence are processed within the set times and handled correctly according to the procedures.
• Report and maintain accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.

Human Resources Management

• Review and update Talent & Culture policies and procedures and other human resources materials

• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management

• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process

• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice

• Prepare and submit periodic Talent & Culture reports to management

• Prepare and issue correspondences relating to the Talent & Culture department

• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations

• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of Talent & Culture

• Oversee the organization and execution of employees’ social, athletic and recreational activities

• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Develop and implement recruitment procedures and strategies to attract the most qualified candidates for position vacancies in the hotel

• Analyze  the hotel manpower requirements

• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures

• Conduct recruitment and exit interviews

• Maintain good working relationships and partnerships with recruitment agencies / sources

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the team

• Constantly monitor team members performance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

As Senior Sales Manager, Small Medium Business, you will be part of the Small Medium Business sales organization in NielsenIQ APAC and will collaborate with the respective market Sales Team to generate revenue for the products you assigned for Small and Medium Clients in your respective market. To be successful in this role, you need to have a proven track sales record. You will be a team player that has a strong bias for action, and an ability to ‘find a way’ to overcome barriers and challenges. As we are a global organization, you will build networks, and work on assignments and opportunities across borders, which will require strong written and verbal communication skills.  Existing/Previous knowledge and exposure to NielsenIQ retail measurement data will be a plus.

Responsibilities

Commercial Leadership

• Delivery of business Sales Medium Business target and business results by championing a client-centric sales mindset;
• To drive and champion a sales and growth mindset within the organization;
• To develop a sales strategy and go-to-market execution plans, with a focus on growing revenue in new clients along with former NielsenIQ clients;
• To build and empower a team that is accountable for the delivery of business goals and targets.
• To develop the right offerings for SMB, the affordable price points to penetrate SMB clients

Financial Acumen

• Own and manage SMB P&L in your respective market, delivering revenue and EBITDA targets;
• To build and deliver the SMB annual operating plan, achieving revenue and cost targets;
• To manage the ongoing pipeline management, sales forecasts & sales meetings.

Client Leadership

• Build SMB client prospect database
• Segment SMB clients by their data expertise & need state, to define relevant solutions that address their needs/ pain points
• Work with Marcom to develop compelling content and campaign specifically for SMB, to build awareness and generate qualified leads
• Actively engage with clients & taking ownership;
• Be the voice of SMB client into NIQ, and the voice of NIQ into the client;
• To ensure client centricity and satisfaction.

Be an Ambassador

• To represent the NIQ brand in the SMB market, participating in external events and professional speaking engagements;
• To be a role model internally, participate in company events and activities

We are looking for a forward-thinking FinTech (brokerage) Store Manager who will be responsible for enhancing our user experience and ensuring sales performance is achieved. As the Store Manager, you will manage and optimize interactions between customers and the company, ensuring high-quality service to boost customer satisfaction and loyalty. You will work closely with the sales team to analyze customer needs and develop and implement effective user experience strategies. In this fast-evolving industry, you will face constantly changing market demands and customer expectations, so adaptability and creativity are essential. The successful candidate will be accountable for sales results, driving business growth while ensuring every customer interaction delivers a positive experience. This position requires strong communication skills, teamwork abilities, and a deep understanding of the latest trends and best practices in the FinTech industry. If you are passionate about challenges and aspire to make an impact in the FinTech field, we look forward to welcoming you to our team.

Responsibilities

• Participate in store location selection, renovation, and related matters to ensure alignment with brand image and marketing plans.
• Manage the daily operations of experiential stores to ensure efficient workflows.
• Lead and motivate the sales team to meet and exceed sales targets.
• Develop and implement consistent customer service standards to enhance customer satisfaction.
• Participate in the recruitment, training, and development of in-store employees to strengthen the team's professional capabilities.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Plan and execute marketing activities to attract new customers.
• Maintain good customer relationships and build brand loyalty.

• Fluent in English, Malay and Chinese is highly preferred.
• Over 3 years of relevant store management experience, with preference given to candidates with FinTech or brokerage industry backgrounds.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees and customers at all levels.
• Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
• Strong analytical and problem-solving abilities, capable of developing effective business strategies.
• Familiarity with user experience design principles, with relevant work experience and knowledge.
• Ability to take responsibility for sales results, with a strong goal-oriented and self-driven mindset.
• Registered as a Unit Trust Consultant (UTC) is essential for this role; however, the company will sponsor you to obtain the license.
• Candidates who already hold a CSMRL license or are willing to obtain it after joining the company are highly preferred.
• Passion for learning, with the ability to quickly adapt to industry changes and maintain sensitivity to market trends.

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.  

You will:  

→ Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products .  

→ Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.  

→ Manage team planning, scheduling, and ensure seamless opening and closing routines. 

 → Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.  

→ Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.  

→ Represent yourself and the brand positively during all customer interactions.  

WHO YOU’LL WORK WITH  

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role —from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers —contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.  

WHO YOU ARE  

We are looking for people with…  

→ Experience in retail management and operations.  

→ Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.  

→ Expertise in sales planning, analysis, and follow -up, using customer -centric tools and reporting. And people who are…  

→ Strong and confident leaders who inspire, coach, and develop their teams with integrity. → Thriving in collaborative, dynamic environments, with a solution -focused mindset.  

→ Motivated to create great customers experiences while promoting and selling our products.  

→ A keen interest in fashion trends, commerciality, and competitor insights to drive sales.  

→ Effective communicators, creative, and curious.  

→ Flexible, analytical, and achievement -oriented, with the ability to manage statistics and work with numbers.  

WHO WE ARE H&M  

Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  

JOIN US  

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.  

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

We are looking for a motivated, dynamic Customer Service Executive (Outdoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

• The candidate will play an active role in renewals and retaining customers & to achieve sales target given
• By providing excellent after sales service and regular communication between the customer and the Company
• Work closely with other team members to provide strong team representation in meeting customer’s expectations
• Conduct outdoor visits to customers i.e. contract renewal, attend to complaint and up selling/cross selling
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to prioritise tasks with effective time management
• Good understanding of Business clients in your designated locations

Highly Desirable:

• Excellent customer service via F2F & negotiation skills
• Ability to reach & exceed up selling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Teltonika Malaysia is seeking a results driven Business Development Managerto join our team. You will be responsible for identifying and pursuing new business opportunities and maintaining customer relationships in the Greater China Region (Taiwan, Hong Kong, Mongolia and China).

Teltonika’s telematics business unit develops and manufactures easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry. 

Teltonika provides an opportunity for every ambitious sales representative to improve their sales skills, develop comprehensive knowledge of products, and generate considerable earnings.

In this role you will:

• Identify new business opportunities by researching potential clients and making cold calls, emails, and LinkedIn communications.
• Meet and exceed sales targets and goals by closing deals with potential clients.
• Provide excellent customer service to clients and ensure customer satisfaction throughout the sales process.
• Collaborate with internal teams, including the technical support department and product specialists, to address customer requirements and provide solutions to their needs.
• Attend exhibitions, meetings, and events to represent the company and its products and services.
• Prepare and deliver sales proposals and presentations to prospective clients.
• Negotiate contracts and agreements with clients to close deals.
• Maintain accurate records of sales activities and track progress towards sales targets.

What we expect of you:

• Proven track record in B2B sales, with at least 3 years of experience in a sales role.
• Professionally fluency in both English and Mandarin.
• Excellent communication and interpersonal skills, with the ability to build and maintain long-term relationships with clients.
• Strong negotiation and closing skills, with a focus on achieving sales targets and goals.
• Self-motivated, results-driven, and able to work independently and as part of a team.
• Experience using CRM systems and other sales tools.
• Interested in or have some knowledge in the industry of the products and services offered by the company.

What we offer:

• Medical Reimbursement Plan
• Snacks in the office
• Regular team buildings
• Flexible working hours and WFH

Salary:

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. 

Primary Function of Position:

The Senior Manager, Customer Training and Genesis will report to the VP, Customer Training and Genesis, WW Indirect Mkts. As a senior member of the customer training leadership team, this individual will be a key player in leading and developing System Technology and Application training programs. The Senior Manager, Customer Training, will lead the team in the continuous improvement of these training programs, will effectively manage and develop a team of Trainers and collaborate with the VP to effectively support Training Center operations and deliver results. This leader will expand the utilization of Intuitive Surgical technologies within territory by partnering with customers, distributors and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. Additionally, the Senior Manager, Customer Training and Genesis will manage a team of field-based consultants and specialists focused on delivering best practices in successful management of sustainable robotic surgery programs with an emphasis on standardization, efficiency and safety.

Roles and Responsibilities:

• Collaborates with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training and consulting support is properly allocated to meet the needs of the business.
• Measures training and consulting effectiveness and leads initiatives to improve programs. Routinely develops new or improved Customer Training offerings. Relied upon to consistently oversee and/or otherwise design/deliver training and consulting programs of considerable, measurable impact.
• Manages the integration of new technologies, products, and training models
• Manages training center logistics, inventory, calendar; consistently seeks operational efficiencies. Develops novel solutions to meet complex requirements. Independently and effectively manages budgets and other resources.
• Hires, develops, and trains members of the customer training team and Genesis team to support the growing and evolving needs of the company; mentors experienced team members and develops future leaders; mentors and develops existing leaders.
• Manages or oversees proper workflow, inventory, and safety adherence, as necessary.

• Develops sustained competency of the Trainers in the following areas:
  • System Technology and Ion
  • System Applications
  • Training Pathway process
  • Training/coaching techniques and methodologies
• Manage initiatives within customer accounts in territory

• Set and manage implementation goals
• Educate sales team on best practices of Genesis program utilization and how to implement within their territories
• Drive alignment of program with sales teams and ecosystem partners within territory through collaboration with regional leaders
• Manage T& E budgets across team
• Participate in project teams or otherwise provide support, feedback and insight related to product integration to marketing, product development, and regulatory teams
• Manage requests for field support related to product CAPA as needed
• Present metrics and milestones at department and executive meetings
• Create & report outcomes of relevant (electronic) surveys
• Leads high-level projects that impact the entire organization
• Plays a lead role in strategic planning within PEPS organization and with cross-functional groups.
• Manages the Customer Training and Genesis tactics and goals that align with the business & commercial strategy for the region.
• Routinely solves complex problems that enable the team to make significant progress.
• Regularly defines and assigns stretch goals for the team and individuals on the team, driving for ever-increasing standards, performance, results, and team competencies. Sets and holds individuals and teams accountable for very high standards of competencies and overall performance.
• Effectively manages diverse communications cross-functionally, internally, and externally.  Effectively captures and represents the voice of the function and ISI overall.  Effectively distills complexity and provides clear and actionable direction and information.

This position is responsible for the daily management of the restaurant, lounge and banquet/meeting room ensuring that the highest standards of food & beverage service is provided to the guests.

The F&B Manager plans, organizes and direct the overall F&B operation, administration, marketing and promotion of the outlet, and is responsible and accountable for its profitability and revenue generation.

Main Complexity/Critical issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
• Responsible and accountable for outlet’s profitability and revenue generation

We are seeking an exceptional Rooms Division Manager to lead and elevate all room‑related operations at our luxury resort. This role ensures flawless guest experiences, adherence to LQA standards, and world‑class operational excellence across Front Office, Housekeeping, Guest Relations, and related departments.

• Champion outstanding guest relations, ensuring all enquiries, requests, and concerns are handled with exemplary professionalism.
• Guarantee personalized VIP and long‑stay guest experiences, including personal welcomes and seamless check‑ins.
• Maintain a highly visible presence during peak service hours, ensuring service delivery aligns with LQA benchmarks, brand standards, and luxury positioning.
• Conduct regular room and public area inspections, ensuring adherence to cleanliness, maintenance, and brand standards.
• Keep current with promotions, operational communications, and market trends to anticipate guest expectations and elevate service quality.
• Foster proactive guest engagement to strengthen public relations and enhance overall satisfaction.
• Ensure all Rooms Division services operate with efficiency, courtesy, and consistency, strictly aligned with the Operation Manual, Brand Standards, and LQA standards
• Serve as the Rooms Division representative on the Executive Committee, contributing to strategic planning and cross‑departmental coordination.
• Continuously assess and refine operational procedures to drive world‑class standards and exceptional guest experiences.
• Collaborate closely with Sales, F&B, and other departments to manage groups, VIPs, and FIT arrivals seamlessly.
• Work with the Sales Manager on demand management, booking optimisation, and conflict resolution.
• Provide detailed room sales reports, forecasts, performance insights, and recommendations for revenue improvement.
• Strengthen relationships with travel agencies, business partners, and key stakeholders to drive business opportunities.
• Conduct thorough inspections of guest areas to ensure impeccable resort presentation.
• Lead regular divisional meetings to ensure alignment, coordination, and operational excellence.
• Maximise room sales and revenue through strategic inventory and availability management.
• Drive a sales‑oriented culture within Front Office teams, ensuring all colleagues understand revenue opportunities.
• Communicate transparently with senior leadership on risks, opportunities, and departmental performance.
• Oversee the development and regular updating of the Departmental Operations Manual, ensuring all policies and procedures remain current and effective.
• Lead the preparation of the annual Rooms Business Plan, aligning divisional objectives with hotel strategy and employee needs.
• Work closely with the Hotel Manager to prepare, manage, and optimise the Rooms Division budget, ensuring financial targets are met without compromising quality.

The Associate Project Manager / Project Manager is responsible for planning, executing, and closing cross‑functional projects, with a strong emphasis on New Product Introduction (NPI), manufacturing readiness, and operational execution. This role partners closely with Engineering, Operations, Supply Chain, Quality, and external suppliers to ensure projects are delivered on time, within scope, cost, and quality targets.

The role is hands‑on and execution‑focused, requiring strong ownership, stakeholder management, and the ability to drive clarity and accountability across complex, fast‑paced environments.

Responsibilities:

       Project Planning & Execution

• Lead end‑to‑end project execution from concept through launch and handover to sustaining teams.
• Develop and maintain integrated project plans, schedules, milestones, dependencies, and critical paths.
• Drive adherence to project scope, timeline, cost, and quality objectives.
• Proactively identify risks, issues, and constraints; develop and execute mitigation and recovery plans.

Cross‑Functional Leadership

• Serve as the primary point of contact across Engineering, Manufacturing, Quality, Supply Chain, Compliance, and external partners.
• Facilitate regular project reviews, executive updates, and cross‑functional alignment meetings.
• Drive accountability by clearly defining owners, deliverables, and due dates.
• Escalate risks and decisions appropriately with data‑driven recommendations.

NPI & Manufacturing Readiness

• Lead NPI execution.
• Coordinate tooling, fixtures, jigs, DFMs, FAIs, NPI builds, and ramp readiness.
• Ensure manufacturing processes, documentation, and quality controls are in place prior to mass production.
• Manage supplier readiness, capacity constraints, and on‑site build support as required.

Stakeholder & Vendor Management

• Manage internal and external stakeholders with varying priorities and levels of influence.
• Coordinate with suppliers, CM partners, and vendors to ensure delivery against commitments.
• Track supplier performance, open actions, and readiness gaps.

Reporting & Governance

• Own project dashboards, action trackers, RAID logs, and executive summaries.
• Provide clear, concise, and timely communication on project status, risks, and decisions.
• Ensure compliance with internal project governance and phase‑gate requirements.

Continuous Improvement

• Identify opportunities to improve project execution, processes, and tools.
• Capture lessons learned and drive standardization and best practices across programs.
• Mentor junior team members where applicable.

Local statutory and related matters

• Lead month-end reporting for Malaysia entity, including journal entry reviews, reconciliations, and financial statements.
• Manage all banking documentation, queries, and relationships.
• Oversee secretarial, taxation, and transfer pricing compliance.
• Liaise with banks, auditors, and statutory bodies to ensure timely and accurate submissions.
• Ensure compliance and timely submission on tax and statutory matters

Controlling

• Maintain and strengthen internal control systems.
• Review and update policies and procedures to drive efficiency and compliance.
• Lead initiatives to improve financial systems, processes, and reporting accuracy.
• Enforce internal controls process

Financial Planning and Analysis

• Support the budgeting and forecasting process, providing timely insights on performance against budget.
• Manage cash flow forecasting, including receivables, intercompany activities, capital expenditures, and payments.
• Provide analysis of cost movements and their impact on business results.

Business Partnering

• Collaborate closely with regional accounting and finance teams to ensure alignment and best practices.
• Coach and develop team members, fostering a culture of continuous learning and growth.
• Lead or support ad-hoc projects that enhance financial performance and operational excellence.
• Demonstrated ability to influence at senior management level and contribute to strategic business discussions.
• Provide senior-level guidance to business leaders, ensuring financial considerations are embedded in commercial and operational decisions.

Others

• Ad-hoc projects and assignments are naturally part of this role’s scope as well

The Manager of People Manager Upskilling Programs will lead the learning experience design, implementation, and continuous improvement of manager development programs globally that build critical manager capabilities across WD (Western Digital.) This person will drive upskilling initiatives that enable first-line and mid-level managers to effectively lead self, lead teams, and execute business strategy while fostering a high-performance culture.  

In this role, you’ll collaborate with Human Resources and all of WD’s key business functional leaders, to ensure the People Manager Learning programs are engaging, inclusive, and aligned with organizational goals. 

Success in this role requires a balance of designing and executing impactful learning experiences that drive behavior change, operational excellence to scale programs, stakeholder engagement, and continuous improvement. 

Key Responsibilities 

Learning Program Strategy & Design 

• Design “in the flow of work life” learning experiences that fit with WD’s diverse audience needs and include Change Management and Resiliency thinking into all management programs 
• Develop comprehensive people manager training curriculum covering core competencies in alignment to WD’s desired business outcomes. Fundamental needs may be but aren’t limited to: shifting from doing the work to enabling and coaching others, delegation, prioritization and goal setting, giving and receiving feedback, recognizing quality performance, having difficult conversations that drive performance improvement and increase motivation, and managing a multi-generational workforce.  
• Create blended and scalable learning pathways and programs for new managers, experienced managers, and high-potential leaders that meet the needs and demands of our vast managerial audiences. 
• Align programs with WD's strategic priorities, overall leadership skills framework, cultural values, and business objectives. 
• Gather audience needs and feedback on current state and align to business outcomes and data insights to refine content and continuously evolve. 
• Pilot innovative learning technologies and development tools to create programs that have a measurable impact on changing behavior yet can quickly be created and delivered. 
• Willingness and flexibility to travel as needed 

Program Execution & Operations 

• Manage end-to-end program execution including scheduling, facilitator coordination, participant communications, and logistics – both virtual and in-person programs. 
• Deliver select training sessions; certify and manage internal/external facilitators and content developers. 
• Implement blended learning and change management approaches (virtual, in-person, self-paced, cohort-based community learning, spatial reinforcement techniques, and so on.) 
• Track program metrics: completion rates, satisfaction scores, behavior change, business impact 
• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

Stakeholder Partnership 

• Partner with HR Business Partners, Talent Development and Inclusion, other HR teams, and functional business leaders across all WDC sites, to identify skill gaps, behavioral change needs, and involve them in designing solutions. 
• Collaborate with Diversity & Inclusion teams to embed inclusive leadership practices. 
• Align with Performance Management and Succession Planning processes. 

We are looking for an experienced Business Development Manager (APAC) to support the commercial launch and growth of our electronics manufacturing services in Asia-Pacific, with a strong focus on Vietnam-based production and regional customer development.

The position is ideally based in Singapore or Malaysia, with flexibility for other APAC locations.

About us:

We operate advanced electronics manufacturing facilities in Lithuania and are currently expanding our footprint with a new manufacturing site in Vietnam

We combine European-quality processes, strong engineering discipline, and scalable APAC manufacturing.

In this role, you will: As Business Development Manager – APAC, you will be responsible for identifying, developing, and closing new EMS opportunities in the region.

Key responsibilities:

• Develop new OEM and EMS outsourcing opportunities across APAC
• Build relationships with sourcing, supply chain, and engineering stakeholders
• Manage full sales cycle from lead to contract
• Position Vietnam manufacturing combined with EU engineering and quality
• Represent the company at exhibitions and customer meetings
• Collaborate with Sales Management and Key Account Managers
• Maintain accurate CRM reporting

What we expect of you:

• 3+ years of B2B sales experience in Electronics Manufacturing Services (EMS / PCBA)
• Proven track record working with OEMs, design houses, or regional sourcing teams
• Strong understanding of APAC manufacturing ecosystems (Vietnam, Malaysia, Singapore, Thailand preferred)
• Ability to sell value, not only price
• Excellent English communication skills (additional central Asia and regional languages are a plus)
• Strong presentation and negotiation skills
• Structured, self-driven, and results-oriented mindset
• Willingness to travel within APAC

What we offer:

• Key role in building APAC EMS business
• Competitive base salary + uncapped commission
• Strong onboarding and technical training
• International, fast-growing environment
• Travel expenses covered according to local regulations

Compensation:

We appreciate everyone's efforts and experiences, so we offer an attractive base salary that will depend on your skillset and expertise in the field. We also have a competitive commission structure.

Rentokil Initial is a global leader in Pest Control and Hygiene services, operating across 90 countries with 68,500 colleagues in Europe, the Americas, Asia & MENAT, Pacific and Africa. We provide services around the world that Protect People, Enhance Lives and Preserve our Planet.

Are you passionate about delivering best in class customer experiences? We have an exciting opportunity for a Customer Experience Lead to join our Regional Asia Team.

Reporting to the Asia Sales & Marketing Director, you will play a key role as an independent, inquisitive intelligence operative who extracts actionable customer insights through high-impact verbal interaction, replacing traditional, low-yield survey methods. Based in our Malaysia office, you will specifically reach out to customers across Hong Kong, Macau and Singapore.

This is a great role for someone with an inquisitive nature, a good listener with customer first mindset and have great sense of humour who can build rapport quickly and diffuse tension.

What You’ll Be Doing:

• Call Customers for Feedback: Call people who have stopped using our services or turned down a quote to find out the real reason why.
• Get the "Real" Story: Move past simple "tick-box" answers to get the honest, sometimes "brutal" truth that customers usually don't share.
• Be a Great Listener: Let customers talk for as long as they need—sometimes over 30 minutes—without rushing them.
• Take Fast Notes: Type quickly while the customer is talking so you don't miss any "golden nuggets" of information.
• Report Problems Fast: If a customer has an urgent issue, make sure the right person in the company knows about it immediately so they can fix it.
• Keep it Private: Make sure customers feel safe to speak openly by promising that their names won't be used in the wrong way.

What We’re Looking For:

We are seeking for a Bachelor’s degree holder, who have experience in:

• Customer-Facing Background: Proven track record in roles requiring direct, high-stakes customer interaction.
• Independent Operative: Experience in roles where they are perceived as neutral or separate from day-to-day operations to maximize contact honesty.
• Linguistic Versatility: Fluency in English, Malay, and Cantonese is essential.

The ideal candidate must have:

• High EQ & Active Listening: Must possess a natural gift for getting people to talk and the empathy to listen without "an axe to grind".
• Operational Agility: Ability to manage fluid call volumes—ranging from 10 to 100+ daily interactions—while allowing high-value conversations to exceed 30 minutes if necessary.
• Fast-Paced Documentation: Exceptional typing speed and note-taking abilities to ensure no intelligence is lost during the "flow" of conversation.
• Ownership Mentality: A willingness to take full accountability for issues raised during calls until they are resolved.

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW experience to our customers, cementing PRISM+ as the BEST Customer-oriented company.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Head of Customer Experience and Customer Service Team Lead.

Responsibilities

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting or identifying technical issues.
• Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Provide immediate attention to serious cases and escalate for swift resolutions.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Maintaining a polite, helpful, and professional manner.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• Diploma/Degree holder or equivalent.
• At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.
• Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.
• Strong technical skills and ability to adapt to new technologies quickly.
• Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• This position will be fully work from office.