IT Engineer / IT Support Executive, HyperV / Citrix (Accounting / Inventory Solutions, Up to $4000, East)
Full-time
Senior Executive
6 months ago
Your Role
We are looking for an experienced IT Support (Solutions) Executive to provide technical support to end-users of accounting and inventory sol.....
Your Role
We are looking for an experienced IT Support (Solutions) Executive to provide technical support to end-users of accounting and inventory solutions.
What Will You Do
- Analyze user requirements, determine potential problem area and propose solution to enhance existing Accounting and inventory solutions
- Preparation of technical specifications; including flowchart for programming team
- Design, develop, test scenarios and test case and deploy application
- Provide technical support to end-users, including conducting application training to users, troubleshooting and resolving hardware, software, connectivity, user access and component configuration problems
- Responsible for creation of all system documentations, prepare back-up procedures, and ensure these are kept up to date
- To provide technical support to end-users of accounting and inventory solution.
- To investigate, troubleshoot, and provide solutions to user.
- To design, develop, test scenarios and test cases and deploy the application.
- To troubleshoot hardware or software issues on virtual server, windows server, network connection.
- To be responsible for creation of all system documentation, prepare backup procedures, and ensure these are kept up to date.
- To be in charge of server preventive maintenance, back-up procedures, network and PC.
What Do We Want
- Must have at least a Diploma or Degree in Information Technology or equivalent.
- At least 3 years of experience in implementation and technical support of accounting or inventory software.
- Have experience with setup and maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls.
- Skill set require: server knowledge, set up server ; network, configure router/firewall; virtual machine configuration; inventory software support
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