Total 4 Solutions Consultant job vacancies in Business Management / Project / Planning category in Petaling Jaya

The Application Consultant
is responsible for managing all software implementation and professional service delivery assigned. The requirements and key attributes required for this position are the Responsibilities:

Professional Services:

• Provide application and business analyst consulting services.
• Identify solutions by understanding client requirements and researching the options available in our software products.
• Develop functional specifications for customers.
• Conduct software implementation including education and training for customers.
• Develop and update project management documentation.
• Communicate with customers punctually and professionally.
• Project Management.
• Customer Support Services.
• Assist clients with software bugs/faults & inquiries.
• Help Desk Services for Software Support Services.

Skills & Attributes:

• Accountable and strong ownership in performing assigned tasks.
• Understanding of client service philosophies
• Knowledge of business practices, standard policies & procedures of the company's software products. Knowledge of Dealer Management Systems (DMS) and the automotive Industry will be an added advantage.
• Proficient with personal computer tools, preferably Microsoft Windows, Word, Excel, PowerPoint, and Project.

Outlook and Attitude:

• Motivated to work with minimal supervision.
• Desire to achieve set goals.
• Ability to deal with clients at all levels.
• Maintain a positive attitude towards your work, colleagues and customers.
• Respect the customer's requests, maintaining a polite attitude at all times.

Qualification:

• Degree in Computer Science, Information Systems, Business Administration, Accounting, or equivalent from a recognized Malaysian university.
• Working experience in implementing business applications such as HRMS, ERP, Accounting, and Manufacturing application software is an added experience.
• Interns are welcome to apply.

Perks & Benefits

• Dental Allowance.
• Medical Allowance.
• Travelling Allowance.
• 5-Days Work Week
• WFH Flexibility.
• Employees Provident Fund (EPF), Social Security Organization (SOCSO) insurance, and Annual leave.

應用顧問
負責管理分配的所有軟體實施和專業服務交付。該職位所需的要求和關鍵屬性是職責：

專業的服務：

• 提供應用和業務分析師諮詢服務。
• 透過了解客戶需求並研究我們軟體產品中可用的選項來確定解決方案。
• 為客戶制定功能規格。
• 進行軟體實施，包括對客戶的教育和培訓。
• 開發和更新專案管理文件。
• 準時、專業地與客戶溝通。
• 專案管理。
• 客戶支援服務。
• 協助客戶解決軟體錯誤/故障和查詢。
• 軟體支援服務的幫助台服務。

技能與屬性：

• 在執行分配的任務時有責任心和強烈的主人翁精神。
• 了解客戶服務理念
• 了解公司軟體產品的業務實務、標準政策和程序。了解經銷商管理系統 (DMS) 和汽車行業的知識將是一個額外的優勢。
• 精通個人電腦工具，最好是 Microsoft Windows、Word、Excel、PowerPoint 和 Project。

展望與態度：

• 有動力在最少的監督下工作。
• 渴望實現既定目標。
• 能夠與各個層級的客戶打交道。
• 對工作、同事和客戶保持積極的態度。
• 尊重顧客的要求，並始終保持禮貌的態度。

資質：

• 電腦科學、資訊系統、工商管理、會計或馬來西亞認可大學的同等學歷。
• 實施 HRMS、ERP、會計和製造應用軟體等業務應用程式的工作經驗是額外的經驗。
• 歡迎實習生申請。

津貼和福利

• 牙科津貼。
• 醫療津貼。
• 旅行津貼。
• 每週工作 5 天
• 在家工作的彈性。
• 僱員公積金 (EPF)、社會保障組織 (SOCSO) 保險和年假。

Plasmax 解決方案有限公司

我們的願景是成為塑膠行業一站式解決方案提供商，被指定為震雄世界級注塑機械和自動化製造商的獨家代理商。作為 3S 中心（銷售、服務、備件）來支援我們的客戶

職責：

• 開發新客戶/新市場
• 日常銷售活動
• 與客戶保持良好的業務關係
• 規劃和管理銷售活動以實現個人銷售目標
• 涵蓋塑膠機械、機器人、輔助設備和射出成型的銷售和業務開發

要求：

• 任何領域的證書/文憑
• 0 - 3 年經驗
• 流利的英語和普通話（需要與中國聯絡），是粵語和閩南語的額外優勢
• 良好的公關、積極進取、自我驅動
• 能夠獨立工作以及在團隊環境中工作
• 鼓勵應屆畢業生申請
• 塑膠產業經驗是額外優勢
• 擁有自己的交通工具
• EPF、社會保險、EIS

津貼和福利

• 佣金和獎金
• 中心位置

我們的總部位於：

1. Kampung Baru Subang, 莎阿南（總部）
2. 詩布朗再也 (檳城) (分行)

Job Responsibilities:

• Oversee daily operations of CS department to ensure goals are achieved
• Responsible for contract billings, ensure billings are completed and distributed to customers in a timely manner, ensure billing data accuracy
• Sales order management for chargeable and free of charge toner
• Generating and distributing management information reports to ensure information transparency to support management decision
• Establish policies and procedures relevant to CS operations
• Continuously to reshape department best practices to provide highest customer satisfaction
• Monitor and evaluate outsource vendor performance
• Responsible for executing new guidelines or strategies related to CS operations, project management
• Attend to customer queries and disputes
• Maintain effective communication internally and externally
• Performs any other related duties as and when directed by superior

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in Business Studies / Administration / Management. Basic Accounting & Finance knowledge is an advantage.
• Preferably at least 5 years experience in managerial position with related working experience.
• Good communication skills in English & Malay for both spoken and written. Ability in Chinese language will be an advantage
• Experience in Sales Orders Support with Order Management, Customer billing and contract management is a must and able to deal with customers.
• Must be proactive, handle work pressure & able to establish policies / procedures relevant to internal & external customer support, and experience in SAP system is an advantage.
• Able to demonstrate good leadership in managing a team with at least 10 staffs.
• Experience in customer service center or call center is not essential.