Total 32 Service Engineer job vacancies in Customer Service category in Petaling Jaya

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

工作亮點

• 多元文化環境
• 職涯發展機會
• 醫療和保險範圍

職位描述

關於職位

這是一個全職永久職位。

主要職責可能包括但不限於

• 聯絡美洲/歐洲/亞太地區的註冊購物者/審核員進行評估和調查
• 回覆購物者/審核員電子郵件詢問
• 根據設定的服務標準檢查線上報告和調查的質量
• 協助在美洲/歐洲/亞太地區招募新的購物者/審核員以擴充資料庫。

要求：

• 候選人必須至少擁有任何領域的高中、STPM、'A' Level、大學預科、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位
• 所需語言： 良好的英語能力
• 申請人必須願意在八打靈再也工作
• 優秀的電話方式
• 努力工作和專注的方法
• 需要立即開始
• 有客戶服務經驗者優先（但非必要）
• 鼓勵應屆畢業生/入門申請者申請

如果您認為自己是擔任這一充滿挑戰且回報豐厚的職位的合適人選，我們很樂意聽取您的意見。請透過線上發送您的履歷和求職信進行申請。

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 個人發展機會

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Calling out Malaysians for an attractive role with salary up to RM4000!!

Apply Now to secure yourself with a good career!

Our client is looking for Customer Service Executives to support International market, can be based in Johor Bahru / Petaling Jaya!

Responsibilities:

• Handling inbound calls/emails/live chat regarding customer's general enquiries, complaints, comments, feedbacks, and other issues related to the company's products.
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Requirements:

• Good command of English, Mandarin & Cantonese communication skills (spoken & written).
• SPM leavers and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided.

Working Hours:

• 24/7 Rotational shift

Salary Package:

• Up to RM 4000 (including allowances)
• Overtime allowance provided

Benefits:

• Opportunities for promotion
• Professional development
• Strategic working place (nearby LRT, malls, residential areas)
• Attractive allowances

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

招募馬來西亞人應徵薪資高達 RM4000 的有吸引力職位！！

立即申請，確保自己擁有良好的職業生涯！

我們的客戶正在尋找客戶服務主管來支援國際市場，可以駐紮在新山/八打靈再也！

職責：

• 處理有關客戶一般查詢、投訴、評論、回饋以及與公司產品相關的其他問題的來電/電子郵件/即時聊天。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 要素和 SLA。

要求：

• 良好的英語、普通話和粵語溝通能力（口語和書面）。
• 歡迎 SPM 畢業生和應屆畢業生在呼叫中心開始他們的第一份職業生涯 - 提供全面培訓。

工作時間：

• 24/7 輪班制

薪資待遇：

• 高達 RM 4000（含津貼）
• 提供加班津貼

好處：

• 晉升機會
• 專業發展
• 策略工作地點（靠近輕軌、商場、住宅區）
• 誘人的津貼

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 個人發展機會

We're hiring !!

Join Our Team as a Customer Service Cum Sales Executive ?

Are you passionate about customer satisfaction and skilled in understanding their needs?

We're looking for a dynamic Customer Service Executive to join our team and play a key role in enhancing customer experience and driving business growth.

Responsibilities:

• Engage with clients to understand their needs and provide exceptional customer service.
• Foster strong relationships with government agencies, demonstrating an understanding of their requirements.
• Navigate the government photocopier business with ease, utilizing your knowledge to add value to our services.
• Collaborate with internal teams to ensure customer needs are met effectively.

Requirements:

• Proven experience in customer service, with a focus on client satisfaction and retention.
• Ability to network effectively with government agencies, understanding their procurement processes.
• Knowledge of the government photocopier business is an added advantage.
• Excellent communication and interpersonal skills.
• Has own transport and able to communicate in Bahasa Melayu and English. 
• Age between 20 to 35 years old.

How to apply:-
send your updated resume with photo attached and a brief cover letter to  hr@atm.com.my. 
Join us in making every customer interaction memorable!

Benefits:

• Competitive salary ranging from Rm 3000 to Rm 10,000 per month.
• Attractive incentives based on performance and business growth.
• Opportunity to work in a dynamic and supportive team environment.
• Career growth and development opportunities.
   

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Transport Allowance 
• Working Hours  : 8:45am - 6:15pm
• Working Days: Monday - Friday
• Training will be provided

If you are a proactive individual with a passion for growing businesses and connecting with government agencies, we want to hear from you! Join us on this exciting journey and contribute to our success.

RESPONSIBILITIES:

• Responsible for answering & screening telephone calls, Messaging & Email.
• Expedite for customer complaint, follow up to ensure resolution achieved customer's satisfaction.
• Undertake any specific assignments, ad-hoc jobs and related duties as when required.
• Assist in courses training (Online course).
• Perform any other administrative function including daily and monthly report.
• Proficient computer skills (Advanced MS Excel, PowerPoint, Word).
   

REQUIREMENTS:

• Candidate must possess a Diploma / Advanced / Higher/ Graduate Diploma in any fields.
• Fresh graduates are encouraged to apply.
• Preferable language(s): Mandarin & English with writing and oral skills.
• Must have good interpersonal, communication and customer services skills.
• Must be independent, self-disciplined with a strong work ethic and well-organized individual.
• Capable to perform multi-tasking efficiently
• Excellent planning and time arrangement skills
• Candidates fluent in Mandarin are preferred as the role requires the candidate to deal with Mandarin speaking clients.

Benefits: 

• Above market average salary with medical claims and allowances
   
• Free courses and trainings worth more than RM100,000
   
• Incentive trips for those who excel in their work performance

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

職責：

• 負責接聽和篩選電話、訊息和電子郵件。
• 加快處理客戶投訴，跟進確保解決方案達到客戶滿意。
• 根據需要承擔任何具體任務、臨時工作和相關職責。
• 協助課程培訓（線上課程）。
• 執行任何其他管理職能，包括每日和每月報告。
• 熟練的電腦技能（高級 MS Excel、PowerPoint、Word）。
  

要求：

• 候選人必須擁有任何領域的文憑/高級/高級/研究生文憑。
• 鼓勵應屆畢業生申請。
• 首選語言：普通話和英語，具有寫作和口語能力。
• 必須具備良好的人際溝通、溝通和客戶服務能力。
• 必須獨立、自律，具有強烈的職業道德和良好的個人組織能力。
• 能夠有效率地執行多任務
• 優秀的計劃和時間表能力
• 優先考慮能說流利普通話的候選人，因為該職位要求候選人與說普通話的客戶打交道。

好處：

• 高於市場平均薪資，並有醫療索賠和津貼
  
• 價值超過 RM100,000 的免費課程和培訓
  
• 為工作表現優異的人士提供獎勵旅遊

Locations: 

• Ara Damansara
• Johor Bahru 

Key Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company's products.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements

• Candidates must possess at least a SPM.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
• Applicants must be willing to work on rotational shifts.
• Each shift consists of 9 working hours and an inclusive of 1 hour lunch for rest.
  
  

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Personal leave
• Open culture
• Personal development opportunities

• Position: Customer Service Officer.
• Salary: RM 3000-4000.
• Location: 5-day week; Section 51,Petaling Jaya.

Chrisjac Recruitment are currently seeking a capable Customer Service professional for an established direct selling company who are pioneer in health and nutritional products across the Asia-Pacific region. The position of Customer Service Officer will be based at their corporate head office in Petaling Jaya.
About the job
As a Customer Service Officer, you will be required to provide a professional and courteous service to all distributors and direct customers.
The duties and scope of works will be:

• Manage service counter operations and interface with external and internal customers; handle queries from customerson back office matters.
• Handling daily orders and handle cash and all methods of payment from walk-in customers
• Liaise and coordinate with customers and courier service provider on delivery of products.  
• Provide information and advice on products,promotions and marketing activities. 
• Maintain complete and accurate records of all customers queries to ensure continuity of service.

The candidate

• Female preferred; age 23-35. Outgoing personality.
• Minimum SPM/UEC; however Diploma level qualification in Marketing, Nutrition, Pharmacy, Business or any other disciplines are most welcome.
• One to two years of relevant experience in customer service role,especially in healthcare industry; experience in the MLM industry will be an asset.
• Good communication and interpersonal skills.
• Good command of English plus conversant in BM, Chinese dialects/Mandarin.
• Mandarin speaking is highly desirable as this role requires dealing with large number of Mandarin speaking customers.

To be successful in this role, you must have keen interest and passion in nutrition/health food/products.  
This role is immediately available and candidate(s) who are deemed suitable will be invited for interview promptly upon receiving the application.  

Apply for the job
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online through JOBSTORE by clicking the apply link button 'Apply' below to submit your resume.
Alternatively, you may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

地點：

• 阿拉白沙羅
• 柔佛州新山

主要責任：

• 處理所有與客戶一般查詢、投訴、評論、回饋和其他與公司產品相關的問題相關的來電。
• 在客戶服務和準確資訊方面超越客戶的期望。
• 團隊合作以實現所需的 KPI 元素和 SLA。

要求

• 候選人必須至少擁有 SPM。
• 所需語言： 英語、馬來語、華語
• 至少 1 年服務業工作經驗將是該職位的額外優勢。
• 也鼓勵有興趣在呼叫中心開始職業生涯的應屆畢業生申請 – 提供全面培訓
• 申請人必須願意輪班工作。
• 每班包括 9 小時的工作時間和 1 小時的午餐休息時間。
  
  

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 事假
• 開放文化
• 個人發展機會

• 職位：客戶服務主任。
• 薪資：RM3000-4000。
• 工作地點：每週 5 天；第 51 區，八打靈再也。

Chrisjac Recruitment 目前正在為一家成熟的直銷公司尋找一名有能力的客戶服務專業人員，該公司是亞太地區健康和營養產品的先驅。客戶服務官的職位將設在位於八打靈再也的公司總部。
關於工作
作為客戶服務官，您需要為所有經銷商和直接客戶提供專業和禮貌的服務。
工作職責和範圍是：

• 管理服務櫃檯營運以及與外部和內部客戶的聯繫；處理客戶對後台事務的詢問。
• 處理日常訂單並處理現金和上門客戶的所有付款方式
• 與客戶和快遞服務提供者就產品交付進行聯絡和協調。
• 提供有關產品、促銷和行銷活動的資訊和建議。
• 保留所有客戶查詢的完整且準確的記錄，以確保服務的連續性。

候選人

• 女性優先；年齡23-35歲。性格外向。
• 最低 SPM/UEC；然而，行銷、營養、藥學、商業或任何其他學科的文憑水平資格是最受歡迎的。
• 一到兩年的客戶服務相關經驗，尤其是醫療保健產業；傳銷業的經驗將是一項資產。
• 良好的溝通和人際交往能力。
• 精通英語並精通國語、中國方言/普通話。
• 會說普通話是非常理想的，因為這個職位需要與大量說普通話的客戶打交道。

要在這個職位上取得成功，您必須對營養/保健食品/產品有濃厚的興趣和熱情。
該職位立即可用，被認為合適的候選人將在收到申請後立即被邀請參加面試。

申請該職位
特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊下面的申請連結按鈕「申請」提交您的履歷。
或者，您也可以透過我們的電子郵件將您的履歷直接轉發給CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化