Total 51 Service Centre Manager job vacancies in Customer Service category in Johor

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Descriptions

• Coordinate on sales enquires and product / project development.
• Coordinate on customers’ orders and delivery arrangement.
• Assist on quotation and costing.
• Assist on budget preparation and monthly report.
• Manage sales related documentation.
• Any ad-hoc duties as assigned.

Skill, Knowledge & Personal Attributes

• Analysis, logical thinking & problem solving skill.
• Good interpersonal & communication skill.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Computer literate and proficient in Microsoft and SAP.
• English & Chinese speaking preferred.

Education & Experience

• Must possess at least Bachelor’s Degree in Business studies, Business Management or equivalent in related field.
• At least 2 years of working experiences in related field, preferable in food industry.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作介紹

• 協調銷售詢問和產品/項目開發。
• 協調客戶的訂單和交貨安排。
• 協助報價和成本核算。
• 協助預算編制和月度報告。
• 管理銷售相關文件。
• 分配的任何臨時職責。

技能、知識和個人特質

• 分析、邏輯思考和解決問題的能力。
• 良好的人際溝通和溝通能力。
• 積極主動，能夠在快節奏的工作環境中獨立運作。
• 具備電腦知識，精通 Microsoft 和 SAP。
• 會英文和中文者優先。

教育背景和經驗

• 必須至少擁有商業研究、商業管理或相關領域同等學歷的學士學位。
• 至少2年相關領域工作經驗，食品業優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Description

• Responding to Customer Inquiries: Engage with customers via various channels to address their queries promptly and efficiently.
• Recording Sales Data & Analyzing Reports: Maintain records of sales transactions and generate analytical reports to assess performance.
• Optimizing Response Systems: Enhance customer conversion rates by refining response systems.
• Collaborating with Sales Team: Contribute to strategy discussions with the sales team, offering effective solutions and recommendations.

Job Requirements 

• Fresh graduates/Diploma/Degree holders.
• Proficiency in three languages: Mandarin, English, and Malay.
• Strong organizational skills for prioritizing and planning work activities.
• Attention to detail and accuracy in task completion.
• Excellent communication skills for effective customer interaction.
• Willingness to engage with customers via phone for extended periods.
• Proactive attitude and eagerness to learn.
• Dynamic, independent, reliable, and responsible.
• Proficiency in MS Office (Excel, Word, PowerPoint, SQL) with excellent networking and presentation skills.

Perks & Benefits

• Internal and external training opportunities.

   

• Contributions to EPF, Socso, EIS.

   

• Basic increase per year and year-end bonus (performance-dependent).

   

• Annual and medical leave as per Labour Law.

   

• Performance and annual bonuses.

   

•  Allowances provided.

職位描述

• 回覆客戶詢問：透過各種管道與客戶互動，及時有效地解決他們的詢問。
• 記錄銷售數據和分析報告：維護銷售交易記錄並產生分析報告以評估績效。
• 優化響應系統：透過完善響應系統來提高客戶轉換率。
• 與銷售團隊合作：與銷售團隊進行策略討論，提供有效的解決方案和建議。

工作要求

• 應屆畢業生/文憑/學位持有者。
• 精通三種語言：國語、英語和馬來語。
• 強大的組織能力，可以優先考慮和規劃工作活動。
• 注重任務完成的細節和準確性。
• 優秀的溝通技巧，可實現有效的客戶互動。
• 願意透過電話與客戶長時間互動。
• 積極主動的態度和渴望學習的精神。
• 充滿活力、獨立、可靠、負責。
• 精通 MS Office（Excel、Word、PowerPoint、SQL），具有出色的網路和簡報能力。

津貼和福利

• 內部和外部培訓機會。

   

• 向 EPF、Socso、EIS 捐款。

   

• 每年基本加薪和年終獎（視業績而定）。

   

• 根據勞動法，年假和病假。

   

• 績效和年度獎金。

   

• 提供津貼。

職位描述

• 回覆客戶詢問：透過各種管道與客戶互動，及時有效地解決他們的疑問。
• 記錄銷售數據和分析報告：維護銷售交易記錄並產生分析報告以評估績效。
• 優化響應系統：透過完善響應系統來提高客戶轉換率。
• 與銷售團隊合作：與銷售團隊進行策略討論，提供有效的解決方案和建議。

工作要求

• 應屆畢業生/文憑/學位持有者。
• 精通三種語言：國語、英語和馬來語。
• 強大的組織能力，可以優先考慮和規劃工作活動。
• 注重任務完成的細節和準確性。
• 優秀的溝通技巧，可實現有效的客戶互動。
• 願意透過電話與客戶長時間互動。
• 積極主動的態度和渴望學習的精神。
• 充滿活力、獨立、可靠、負責。
• 精通 MS Office（Excel、Word、PowerPoint、SQL），具有出色的網路和簡報能力。

津貼和福利

• 內部和外部培訓機會。

• 向 EPF、Socso、EIS 捐款。

• 每年基本加薪和年終獎（視業績而定）。

• 根據《勞動法》，年假和病假。

• 績效和年度獎金。

• 提供津貼。

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements:

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

1. Reports to the Marketing Manager/Director.
   Plans, initiates, build and maintain good customer relationships
2. Good command in written and spoken English and ability to respond on customer complaint in timely manner.
3. Participates in exhibition and Semiconductors  trade shows.  
4. Liaise with Technical team to provide feedback and inputs to support annual Quality audit process.
5. Liaise with Finance team on Sales order processing and credit control.
6. Liaise with Factory material planner for weekly shipments and delivery schedules.
7. Coordinate between Factory Engineering team and Customers on product FAI status.

Education Level

• Degree or diploma in Marketing / Mechanical Engineering

Skill & Experience

• Minimum 3 years experience in customer services environment / manufacturing environment
• Experience in manufacturing of Leadframes material for Semiconductor industry preferred.
• Good knowledge in engineering / Semiconductor products
• Knowledge in basic audit requirement for ISO9001:2008 QMS, ISO14001:2004 EMS, ISO/TS16949
• Ability to work independently and possess excellent communication skills, suitable for a multi-racial and multicultural environment.
• 
  Application Process: Interested applicants, please email your updated resume to HR@rokko.com.my. 
  Note: Only shortlisted candidates will be notified. We apologize for any inconvenience.

Perks & Benefits

• Personal leave
• Personal development opportunities

Interested candidates may Apply Online or Email to hr@rokko.com.my or kindly contact Ms Lim at 0 12-782 2770

1. 向行銷經理/總監報告。
   規劃、發起、建立和維護良好的客戶關係
2. 良好的英語書面和口語能力，能夠及時回應客戶投訴。
3. 參加展覽和半導體貿易展覽。
4. 與技術團隊聯絡，提供回饋和意見，以支援年度品質審核流程。
5. 與財務團隊就銷售訂單處理和信用控制事宜進行聯絡。
6. 與工廠物料規劃員聯絡，了解每週出貨和交貨時間表。
7. 就產品 FAI 狀態協調工廠工程團隊和客戶。

教育程度

• 行銷/機械工程學位或文憑

技能和經驗

• 至少 3 年客戶服務環境/製造環境經驗
• 有半導體產業引線框架材料製造經驗者佳。
• 良好的工程/半導體產品知識
• 了解 ISO9001:2008 QMS、ISO14001:2004 EMS、ISO/TS16949 的基本審核要求
• 能夠獨立工作並具有優秀的溝通能力，適合多種族和多元文化的環境。
• 
  申請流程： 有興趣的申請者，請將您更新的履歷寄至HR@rokko.com.my。
  注意：只有入圍候選人才會收到通知。很抱歉造成不便。

津貼和福利

• 事假
• 個人發展機會

有興趣的候選人可以在線申請或發送電子郵件至 hr@rokko.com.my 或致電 0 12-782 2770 聯繫林女士

Job Description:
-Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company’s policy and customer risk control assessment. 

-Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation. 

-Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. 

-Follow up pending cases according to our internal SLA. 

-Investigating or screening customers against sanctions, PEP, and adverse media. 

-Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed. 

-Product or system enhancement for our CDD function and procedures. 

Job Requirements: 

-Proficient English abilities with college degree or above. 

-Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities. 

-Strong team player who can get used to the fast-paced industry easily. 

-This is a 5 working day rotational shift role as we are serving Europe. 

Job Benefits: 

-Excellent growth and advancement opportunities. 

-Employee engagement, recognition, and appreciation programmes. 

-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available. 

-Comprehensive insurance coverage 

-Festival gifts, Wedding gifts, birthday vouchers, etc. 

-Team Building 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities