Total 2 Senior Executive Process Technician job vacancies in Johor

Responsibilities:

• Lead a team of technicians in monitoring and maintaining the company's IT infrastructure, including servers, networks, and cloud-based systems.
• Oversee the execution of daily operational tasks, including system backups, software updates, and performance monitoring.
• Provide hands-on technical support and troubleshooting assistance to resolve issues and minimize downtime.
• Coordinate with other teams, including Engineering, Security, and
• Operations, to ensure timely resolution of incidents and adherence to service level agreements (SLAs).
• Develop and implement standard operating procedures (SOPs) to streamline operations and improve efficiency.
• Conduct regular performance evaluations and provide feedback, coaching, and training to team members to enhance their skills and capabilities.
• Collaborate with management to identify opportunities for process improvements and technological enhancements.
• Ensure compliance with industry regulations and best practices related to IT operations and security.

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, Engineering or related field.
• Proven experience in a technical support role, with at least 2 years in a leadership or supervisory position.
• Strong knowledge of IT infrastructure, including servers, networks, storage, and virtualization technologies.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
• Familiarity with ITIL practices and IT service management frameworks is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

職責：

• 領導技術人員團隊監控和維護公司的 IT 基礎設施，包括伺服器、網路和基於雲端的系統。
• 監督日常營運任務的執行，包括系統備份、軟體更新和效能監控。
• 提供實務技術支援和故障排除協助，以解決問題並最大限度地減少停機時間。
• 與其他團隊協調，包括工程、安全和
• 運營，確保及時解決事件並遵守服務等級協議 (SLA)。
• 制定並實施標準作業程序 (SOP)，以簡化操作並提高效率。
• 定期進行績效評估，並向團隊成員提供回饋、指導和培訓，以提高他們的技能和能力。
• 與管理階層合作，尋找流程改善和技術增強的機會。
• 確保遵守與 IT 營運和安全相關的行業法規和最佳實踐。

要求：

• 電腦科學、資訊科技、工程或相關領域的文憑或學士學位。
• 擁有豐富的技術支援經驗，至少有 2 年擔任領導或監督職位的經驗。
• 對 IT 基礎架構有豐富的了解，包括伺服器、網路、儲存和虛擬化技術。
• 熟練解決硬體、軟體和網路問題。
• 優秀的領導能力、溝通能力和人際交往能力。
• 能夠在壓力下有效工作，並在快節奏的環境中確定任務的優先順序。
• 熟悉 ITIL 實務和 IT 服務管理框架者優先。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會