Total 13 Junior Executive IT Specialist job vacancies in Penang

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Job Responsibilities

• Understand the specific detailed information regarding hardware and software selection related to network and security such as switches, routers, SD Wan,
• Network Monitoring Systems (NMS), access points, firewalls, cyber security,
• Internet Access Management (IAM) and Web Application firewalls (WAF).
• Communicate with clients to perform system administration, installation, commissioning, troubleshooting, maintenance and field support for client platform-related problems.
• Provides guidance and expertise in the planning, design, and implementation of customer IT infrastructure for the most efficient solution to meet business needs development, including present and future capacity requirements.
• Provide specifications and detailed design drawings for the network architecture diagram.
• Respond to incidents, investigate and provide resolutions of incidents escalated via email, inbound call or onsite based on agreed service level.
• Learn and adapt to new technologies, products and platforms such as H3C, Cisco, Fortigate, Palo Alto, Aruba and Sangfor.
• Configure Access Switch, Access Point, IPTV and Fortinet firewall, and IPSEC VPN.
• Install access switch migration to stack switch and perform network preventive maintenance.
• Collaborate with the pre-sales team to perform demonstration as proof of concept for the related network products to clients.
• Fiber optics configuration and troubleshooting such as R&M, Commscope, Schneider, Avaya.

Job Requirements

• Possess a CISCO certificate such as CCNA or CCNP.
• Strong knowledge in the installation, setup, troubleshooting and RMA for Cisco, Aruba, Palo Alto, Fortigate, Sophos solutions including switches, routers, firewall, IP Phones, etc.
• Good attitude and communication skills.
• Minimum 1-2 years working experience.
• Candidate must possess at least a Diploma/Advanced/ Graduate Diploma,
• Bachelor's Degree/Post Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Perks & Benefits

• Annual bonus
• Flexible benefits up to RM1500 per year 
• Profit sharing on half-yearly basis
• Travel Allowance
• Company trip
• Professional development and growth opportunities
• Fitness membership
• Casual dress code

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

工作職責

• 了解交換器、路由器、SDWAN等與網路和安全相關的軟硬體選型的具體詳細信息
• 網路監控系統 (NMS)、存取點、防火牆、網路安全、
• 網際網路存取管理 (IAM) 和 Web 應用程式防火牆 (WAF)。
• 與客戶溝通，針對客戶平台相關問題進行系統管理、安裝、調試、故障排除、維護和現場支援。
• 在客戶 IT 基礎架構的規劃、設計和實施方面提供指導和專業知識，以獲得最有效的解決方案，以滿足業務需求開發，包括當前和未來的容量要求。
• 提供網路架構圖的規格書和詳細設計圖。
• 根據商定的服務水平，透過電子郵件、來電或現場回應事件、調查並提供升級的事件解決方案。
• 學習並適應新技術、產品和平台，例如 H3C、Cisco、Fortigate、Palo Alto、Aruba 和 Sangfor。
• 設定存取交換器、存取點、IPTV 和 Fortinet 防火牆以及 IPSEC VPN。
• 安裝接取交換器遷移至堆疊交換器並進行網路預防性維護。
• 與售前團隊合作，向客戶進行相關網路產品的演示，作為概念驗證。
• R&M、Commscope、Schneider、Avaya 等光纖配置和故障排除。

工作要求

• 擁有CCNA或CCNP等CISCO證書。
• 對 Cisco、Aruba、Palo Alto、Fortigate、Sophos 解決方案（包括交換器、路由器、防火牆、IP 電話等）的安裝、設定、故障排除和 RMA 擁有豐富的知識。
• 良好的態度和溝通能力。
• 至少1-2年工作經驗。
• 候選人必須至少擁有文憑/高級/研究生文憑，
• 工程（電腦/電信）、電腦科學/資訊科技或同等學歷的學士學位/研究生文憑。

津貼和福利

• 年度獎金
• 彈性福利高達每年 RM1500
• 每半年利潤分享
• 旅遊津貼
• 公司旅行
• 專業發展與成長機會
• 健身會員資格
• 休閒著裝要求

JOB FUNCTION

1) AUTHORITY    

• Provide training to new staffs in IT infrastructure related matter.
• Supervise subordinates in IT infrastructure related matter.
• Work with vendors for IT project and support.

2) KEY RESPONSIBILITIES

• Support and maintain IT infrastructure, information security, network and server.
• Support IT operation system log and security administration.
• Ensure software, hardware and license compliance.
• Provide IT technical support to end users for all IT equipment.
• Maintain attendance device, CCTV and Door Access devices.
• Support in preparing digital artworks for marketing initiatives.
• Develop and document standard operating procedure, policies and IT assets.

3) OTHER RESPONSIBILITIES    

• To carry out task assigned by superior from time to time

4) QUALIFICATION REQUIREMENTS    

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Required skills: Server, Networking & Security.
• Hardware and Software troubleshooting knowledge.
• Graphic design skills will be an added advantage.
• Good team player, proactive and customer oriented attitude.
• Min 2 years of working experience in the related field.
• Good Career Advancement & Training Opportunities.
• Excellent Benefits - Medical, Dental, Optical, Insurance.

Perks & Benefits

• Good Career Advancement & Training Opportunities.
• Excellent Benefits - Medical, Dental, Optical, Insurance.

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Job Description :

At Ezi Motartech, we believe in the power of innovation and collaboration to drive success. As an Operations Associate: Administrative and Delivery Specialist, you'll have the opportunity to showcase your skills in both administrative support and delivery coordination. This multifaceted role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional results.

Key Responsibilities:

• Administrative Support: Provide comprehensive administrative support to various departments, including managing correspondence, scheduling appointments, and maintaining office supplies.
• Delivery Coordination: Oversee the coordination of delivery schedules, ensuring timely and accurate deliveries to our valued customers.
• Customer Interaction: Serve as a primary point of contact for customer inquiries, providing outstanding service and resolving issues promptly to ensure customer satisfaction.
• Inventory Management: Assist in managing inventory levels, conducting regular stock checks, and coordinating replenishment as needed to meet demand.
• Documentation and Record-Keeping: Maintain accurate records and documentation, ensuring compliance with company policies and regulatory requirements.
• Cross-Functional Collaboration: Collaborate with team members across departments to support operational initiatives and drive continuous improvement in processes and procedures.

Qualifications:

• Previous experience in administrative support, customer service, or operations roles is advantageous.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in Microsoft Office suite and experience with database management software.
• Detail-oriented mindset with strong organizational and problem-solving skills.
  Ability to thrive in a fast-paced, team-oriented environment.
• Fresh Grads are encouraged to apply.

Perks & Benefits

• Work Life Balance
• Personal development opportunities
• Profit Sharing
• Meal allowance
• Group Insurance
• Parking allowance

工作職能

1) 權威

• 為新進員工提供 IT 基礎設施相關事宜的培訓。
• 監督下屬IT基礎設施相關事宜。
• 與供應商合作進行 IT 專案和支援。

2) 主要職責

• 支援和維護IT基礎設施、資訊安全、網路和伺服器。
• 支援IT作業系統日誌和安全管理。
• 確保軟體、硬體和許可證合規性。
• 為最終使用者提供所有IT設備的IT技術支援。
• 維護考勤設備、閉路電視和門禁設備。
• 支持為行銷活動準備數位藝術品。
• 制定並記錄標準作業程序、政策和 IT 資產。

3) 其他責任

• 不時完成上級交辦的任務

4) 資質要求

• 電腦科學/資訊科技學士學位或同等學歷。
• 所需技能：伺服器、網路和安全。
• 硬體和軟體故障排除知識。
• 圖形設計技能將是一個額外的優勢。
• 良好的團隊合作精神，積極主動，以客戶為導向的態度。
• 至少 2 年相關領域的工作經驗。
• 良好的職業發展和培訓機會。
• 卓越的福利 - 醫療、牙科、光學、保險。

津貼和福利

• 良好的職業發展和培訓機會。
• 卓越的福利 - 醫療、牙科、光學、保險。

Job Description :

At Ezi Motartech, we believe in the power of innovation and collaboration to drive success. As an Operations Associate: Administrative and Delivery Specialist, you'll have the opportunity to showcase your skills in both administrative support and delivery coordination. This multifaceted role is ideal for individuals who thrive in dynamic environments and are committed to delivering exceptional results.

Key Responsibilities:

• Administrative Support: Provide comprehensive administrative support to various departments, including managing correspondence, scheduling appointments, and maintaining office supplies.
• Delivery Coordination: Oversee the coordination of delivery schedules, ensuring timely and accurate deliveries to our valued customers.
• Customer Interaction: Serve as a primary point of contact for customer inquiries, providing outstanding service and resolving issues promptly to ensure customer satisfaction.
• Inventory Management: Assist in managing inventory levels, conducting regular stock checks, and coordinating replenishment as needed to meet demand.
• Documentation and Record-Keeping: Maintain accurate records and documentation, ensuring compliance with company policies and regulatory requirements.
• Cross-Functional Collaboration: Collaborate with team members across departments to support operational initiatives and drive continuous improvement in processes and procedures.

Qualifications:

• Previous experience in administrative support, customer service, or operations roles is advantageous.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Proficiency in Microsoft Office suite and experience with database management software.
• Detail-oriented mindset with strong organizational and problem-solving skills.
  Ability to thrive in a fast-paced, team-oriented environment.
• Fresh Grads are encouraged to apply.

Perks & Benefits

• Work Life Balance
• Personal development opportunities
• Profit Sharing
• Meal allowance
• Group Insurance
• Parking allowance

工作範圍：

• 管理服務客戶幫助台票證並根據 SLA 和嚴重性確定優先順序。
• 認識並升級複雜的問題。
• 伺服器設定與配置 - RAID、Windows Server 作業系統、韌體升級。
• 硬體和軟體設定配置以及桌上型電腦、筆記型電腦、印表機和其他硬體的維護。
• 筆記型電腦/桌上型電腦設定 – 網域加入、Outlook 設定、軟體安裝。
• 電腦軟體和硬體故障排除。
• 診斷並修復網路和伺服器的小問題。
• 員工入職（帳戶創建 O365、內部系統、O365、AD 等）
• 員工離職（帳戶停用、資料傳輸、電子郵件存取、裝置收集）。
• 聯絡供應商尋求保固索賠。
• 每週或根據需要進行現場訪問管理服務客戶維護支援。
• 提供現場支持，根據傳入的客戶事件/請求處理各種問題。
• 記錄和分析技術問題和客戶互動
  

必需的：

• 2-3 年企業 IT 服務台經驗
• 擁有主要為 Windows 筆記型電腦/桌上型電腦提供硬體和軟體支援的經驗
• 擁有使用 Windows 7/10、Windows 伺服器 2008-2019 年的經驗
• 使用 MS Office 套件（包括電子郵件用戶端 (Outlook)）的經驗
• 擁有票務系統和幫助台流程的經驗

津貼和福利

• 佣金和獎金
• 旅遊津貼（旅費津貼、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 年假/病假
• 醫療索賠
• 光學和牙科索賠
• 快速發展的公司確保職業發展。

職位說明 ：

在 Ezi Motartech，我們相信創新和協作的力量可以推動成功。作為營運助理：行政和交付專家，您將有機會展示您在行政支援和交付協調方面的技能。這種多面性的角色非常適合在動態環境中茁壯成長並致力於提供卓越成果的個人。

主要責任：

• 行政支援：為各部門提供全面的行政支持，包括管理信函、安排預約和維護辦公用品。
• 交付協調：監督交付時間表的協調，確保及時、準確地交付給我們尊貴的客戶。
• 客戶互動：作為客戶諮詢的主要聯絡點，提供卓越的服務並及時解決問題，以確保客戶滿意度。
• 庫存管理：協助管理庫存水平，定期檢查庫存，並根據需要協調補貨以滿足需求。
• 文件和記錄保存：維護準確的記錄和文件，確保遵守公司政策和監管要求。
• 跨職能協作：與跨部門的團隊成員合作，支援營運計劃並推動流程和程序的持續改進。

資格：

• 具行政支援、客戶服務或營運職位經驗者優先。
• 優秀的溝通和人際交往能力，具有強烈的客戶服務導向。
• 熟練使用 Microsoft Office 套件並擁有資料庫管理軟體的經驗。
• 注重細節的心態，具有較強的組織和解決問題的能力。
  能夠在快節奏、以團隊為導向的環境中茁壯成長。
• 鼓勵應屆畢業生申請。

津貼和福利

• 工作與生活的平衡
• 個人發展機會
• 利潤分享

工作職能

1) 權威

• 為新進員工提供 IT 基礎設施相關事宜的培訓。
• 監督下屬IT基礎設施相關事宜。
• 與供應商合作進行 IT 專案和支援。

2) 主要職責

• 支援和維護IT基礎設施、資訊安全、網路和伺服器。
• 支援IT作業系統日誌和安全管理。
• 確保軟體、硬體和許可證合規性。
• 為最終使用者提供所有IT設備的IT技術支援。
• 維護考勤設備、閉路電視和門禁設備。
• 支持為行銷活動準備數位藝術品。
• 制定並記錄標準作業程序、政策和 IT 資產。

3) 其他責任

• 不時完成上級交辦的任務。
  

4) 資質要求

• 電腦科學/資訊科技學士學位或同等學歷。
• 所需技能：伺服器、網路和安全。
• 硬體和軟體故障排除知識。
• 圖形設計技能將是一個額外的優勢。
• 良好的團隊合作精神，積極主動，以客戶為導向的態度。
• 至少 2 年相關領域的工作經驗。

• 良好的職業發展和培訓機會。
• 卓越的福利 - 醫療、牙科、光學、保險。

JOB FUNCTION

1) AUTHORITY    

• Provide training to new staffs in IT infrastructure related matter.
• Supervise subordinates in IT infrastructure related matter.
• Work with vendors for IT project and support.

2) KEY RESPONSIBILITIES

• Support and maintain IT infrastructure, information security, network and server.
• Support IT operation system log and security administration.
• Ensure software, hardware and license compliance.
• Provide IT technical support to end users for all IT equipment.
• Maintain attendance device, CCTV and Door Access devices.
• Support in preparing digital artworks for marketing initiatives.
• Develop and document standard operating procedure, policies and IT assets.

3) OTHER RESPONSIBILITIES    

• To carry out task assigned by superior from time to time.
     

4) QUALIFICATION REQUIREMENTS    

• Bachelor's Degree in Computer Science/Information Technology or equivalent.
• Required skills: Server, Networking & Security.
• Hardware and Software troubleshooting knowledge.
• Graphic design skills will be an added advantage.
• Good team player, proactive and customer oriented attitude.
• Min 2 years of working experience in the related field.

Perks & Benefits

• Good Career Advancement & Training Opportunities.
• Excellent Benefits - Medical, Dental, Optical, Insurance.