Total 4 HR Officer job vacancies in Finance / Banking / Insurance category in Kuala Lumpur

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

Exciting CEO Opportunity in a Leading Malaysian Venture!

Ready to lead innovation and growth in Malaysia's financial sector? We're seeking a visionary CEO to drive our dynamic venture. If you're a strategic leader with a passion for making an impact, apply now! 

Job Description:

1. Knowledge:

• A blend of education, training, and hands-on experience in business, finance, and management.
• Minimum Bachelor’s degree in relevant fields such as Business Administration, Finance, or Economics. Advanced degrees like MBA, MFin, ACCA/CIMA, or equivalent are preferred.

2. Kind and Length of Experience:

• At least 15 years of extensive experience in banking and/or financial services.
• Proven leadership experience in roles like CEO, COO, Chief Commercial Officer, or Chief Strategy Officer is highly desirable.
• Direct involvement in driving product and digital/technology transformation initiatives.
• Thorough understanding and adherence to technology adoption and regulatory frameworks in financial services operations. 

3. Key Competencies:

• Strategic planning and execution.
• Exceptional communication skills at all levels.
• Ability to identify and respond to market needs effectively.
• Demonstrated strong leadership qualities.
• Proficiency in internal and external relationship management and partnership working.
• Minimum 5 years in senior leadership positions.
• Awareness of financial service market trends and agility in response to market shifts and government policies.
• Proficient in financial and operational performance management.
• Proven track record in staff development, coaching, and mentoring.
• Competence in risk recognition, mitigation, and management.
• Thorough understanding of regulatory requirements.
• Capability to develop and implement innovative solutions.
• Excellent IT skills and understanding. 
• Resilient, self-motivated, and adaptable to change in a dynamic financial environment.

If you possess these qualifications and are ready to lead with vision and expertise, we invite you to apply for the CEO position.

Top-notch employee benefits

馬來西亞領先企業的令人興奮的執行長機會！

準備好引領馬來西亞金融業的創新與成長了嗎？我們正在尋找一位有遠見的執行長來推動我們充滿活力的企業。如果您是一位熱衷於產生影響力的策略領導者，請立即申請！

職位描述：

1、知識：

• 商業、金融和管理方面的教育、培訓和實務經驗的融合。
• 工商管理、金融或經濟學等相關領域的最低學士學位。優先考慮 MBA、金融碩士、ACCA/CIMA 等高級學位或同等學歷。

2. 經驗的種類與長度：

• 在銀行和/或金融服務領域擁有至少 15 年的豐富經驗。
• 在執行長、營運長、商務長或首席策略長等職位上擁有經過驗證的領導經驗是非常理想的。
• 直接參與推動產品和數位/技術轉型計劃。
• 透徹理解並遵守金融服務營運中的技術採用和監管框架。

3. 關鍵能力：

• 戰略規劃和執行。
• 在各個層級上都具有出色的溝通能力。
• 能夠有效地識別和回應市場需求。
• 表現出很強的領導能力。
• 熟練內部和外部關係管理以及合作夥伴關係工作。
• 擔任高階領導職務至少 5 年。
• 了解金融服務市場趨勢以及回應市場變化和政府政策的敏捷性。
• 精通財務和營運績效管理。
• 在員工發展、輔導和指導方面擁有良好的記錄。
• 風險識別、緩解和管理的能力。
• 透徹理解監理要求。
• 開發和實施創新解決方案的能力。
• 優秀的 IT 技能和理解。
• 適應力強，自我激勵，能適應動態金融環境中的變化。

如果您具備這些資格，並準備好以遠見和專業知識來領導，我們邀請您申請執行長職位。

一流的員工福利