Total 25 Contract Customer Service Manager job vacancies in Kuala Lumpur

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Job Responsibilities:

·       Establish, implementation, operation and maintenance of Quality Management System in compliance with ISO 9001.

·       Monitor and control the distribution of all the quality documentation of the projects.

·       Develop and implement QA quality programs and  quality plans in accordance with the project requirements.

·       Plan, prepare and implement QA/QC program as per project requirements and guide project team to ensure full compliance.

·       Conduct audits and inspections to perform all internal and external audits to ensure full compliance to the quality system of the project.

·       Conduct to perform field surveillance and conduct regular quality audit to ensure full compliance.

·       Meeting and liaising with client and sub-contractors to prepare QA/QC work procedures, Inspection, and inspection plans.

·       Plan and execute inspections plan in a timely manner to ensure construction quality is in accordance with the quality plan.

·       Lead, manage and mentor the subcontractor’s quality team members.

·       Manage Subcontractor’s QA/QC program to ensure it meets contract requirements and all local and federal codes.

·       Record observations from job site inspections and complete inspection reports. 

·       Any other duties as assigned but not limited to the above.

Job Requirements:

·       Degree holder in Engineering or equivalent qualifications. 

·       Minimum 5 yeas experience in QA/QC in Construction. 

·       Sound knowledge and experience in ISO Quality Management System

·       Strong analytical and technical troubleshooting skills

·       Required language(s): Bahasa Malaysia, Mandarin, English as these are the language used in the construction site.

·       Self-motivated, well organized and proactive. 

·       Good analytical & statistical skills. 

·       Good problem-solving and communication skills. 

·       Excellent project management, communication, and critical thinking skills.

·       Ability to work under pressure and under tight schedule. 

·       Initiative-taking attitude with the ability to multitask and thrive in a timeline-driven environment

·       Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

·       Ability to work independently as well as part of a team

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance

Job Responsibilities:

·       Project Management:

·       Plan, organize, and manage all construction projects from start to finish to ensure timely completion of the project.

·       Develop detailed project schedules, resource plans, and budgets in collaboration with the project team.

·       Monitor progress against project milestones and objectives, and implement corrective actions as necessary to keep the project on track.

·       Provide guidance and direction to construction workers, subcontractors, and other team members.

·       Identify potential risks and develop strategies to mitigate them.

·       Health and Safety:

·       Ensure compliance with health and safety regulations and policies with standards on-site.

·       Conduct regular site inspections to identify and address potential hazards and ensure safe working conditions for all personnel.

·       Implement and enforce site-specific safety policies and procedures, and provide ongoing safety training to site personnel.

·       Inspect construction sites regularly to ensure that work is being carried out in accordance with plans and specifications.

·       Quality Control:

·       Implement quality control measures to ensure workmanship and materials meet specified standards and contractual requirements.

·       Conduct regular inspections and quality checks to identify defects, deviations, and non-conformities, and take corrective actions as necessary.

·       Client and Stakeholder Communication:

·       Coordinate with architects, engineers, contractors, and other stakeholders to ensure that projects are completed to specifications.

·       Serve as the primary point of contact for clients, consultants, subcontractors, and other stakeholders involved in the project.

·       Communicate project progress, issues, and risks to stakeholders in a clear and timely manner, and address their concerns effectively.

·       Resource Management:

·       Manage on-site resources, including labor, materials, and equipment, to optimize productivity and minimize costs.

·       Coordinate with suppliers, subcontractors, and vendors to ensure timely delivery of materials and services.

·       Documentation and Reporting:

·       Manage project documentation, including contracts, change orders, and other project-related documents.

·       Maintain accurate records, documentation, and reports related to project activities, including progress reports, site diaries, and meeting minutes.

·       Prepare and submit regular progress reports and updates to project stakeholders and management.

·       Any other duties as assigned but not limited to the above.

Job Requirements:

·       At least 5 years of experience in construction site management or project management.

·       Strong knowledge of construction methods, practices, and techniques.

·       Excellent paperwork & communication skills.

·       Ability to read plans and specifications.

·       Strong leadership and decision-making skills.

·       Ability to manage multiple projects simultaneously.

·       Proficiency in Microsoft Office and project management software.

·       Required language (s): Bahasa Malaysia, Mandarin, Cantonese, English as these are the language used in the construction site.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance

工作職責：

·專案管理：

· 從頭到尾規劃、組織和管理所有建設項目，確保項目按時完成。

· 與專案團隊合作制定詳細的專案進度表、資源規劃和預算。

· 根據專案里程碑和目標監控進度，並根據需要實施糾正措施，以保持專案正常進行。

· 為建築工人、分包商和其他團隊成員提供指導和指導。

· 識別潛在風險並制定緩解策略。

·健康與安全：

· 確保符合現場標準的健康和安全法規和政策。

· 定期進行現場檢查，以識別和解決潛在危險，並確保所有人員的安全工作條件。

· 實施和執行針對現場的安全政策和程序，並向現場人員提供持續的安全訓練。

· 定期檢查施工現場，確保工作依照計畫和規範進行。

·品質控制：

· 實施品質控制措施，確保工藝和材料符合規定的標準和合約要求。

· 進行定期檢查和品質檢查，以識別缺陷、偏差和不合格項，並根據需要採取糾正措施。

·客戶和利害關係人溝通：

· 與建築師、工程師、承包商和其他利害關係人協調，確保專案按規格完成。

· 作為專案涉及的客戶、顧問、分包商和其他利害關係人的主要聯絡人。

· 及時、清楚地向利害關係人傳達專案進度、問題和風險，並有效解決他們的擔憂。

·資源管理：

· 管理現場資源，包括勞動力、材料和設備，以優化生產力並最大限度地降低成本。

· 與供應商、分包商和供應商協調，確保及時交付材料和服務。

·文件和報告：

· 管理專案文檔，包括合約、變更單和其他與專案相關的文檔。

· 維護與專案活動相關的準確記錄、文件和報告，包括進度報告、現場日記和會議記錄。

· 準備並向專案利害關係人和管理層提交定期進度報告和更新。

· 分配但不限於上述的任何其他職責。

工作要求：

· 至少 5 年建築工地管理或專案管理經驗。

· 對施工方法、實務和技術有豐富的了解。

· 優秀的文書工作和溝通技巧。

· 能夠閱讀計畫和規格。

· 強大的領導和決策能力。

· 能夠同時管理多個專案。

· 熟練使用Microsoft Office和專案管理軟體。

· 所需語言：馬來語、國語、粵語、英語，因為這些是建築工地使用的語言。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險

工作職責：

· 依照 ISO 9001 建立、實施、運作和維護品質管理系統。

· 監控和控制專案所有品質文件的分發。

· 根據專案要求制定並實施QA品質方案和品質計畫。

· 根據專案要求規劃、準備和實施品質保證/品質控制計劃，並指導專案團隊確保完全合規。

· 進行審核和檢查以執行所有內部和外部審核，以確保完全符合專案的品質系統。

· 進行現場監督並定期進行品質審核，以確保完全合規。

· 與客戶和分包商會面並聯絡，準備品質保證/品質控制工作程序、檢驗和檢驗計畫。

· 及時制定並執行檢驗計劃，確保施工品質符合品質計畫。

· 領導、管理和指導分包商的品質團隊成員。

· 管理分包商的 QA/QC 計劃，確保其滿足合約要求以及所有地方和聯邦法規。

· 記錄工作現場檢查的觀察結果並完成檢查報告。

· 分配但不限於上述的任何其他職責。

工作要求：

· 擁有工程學位或同等資格。

· 至少 5 年建築品質保證/品質控制經驗。

· 豐富的ISO品質管理系統知識與經驗

· 強大的分析與技術故障排除能力

· 所需語言：馬來語、國語、英語，因為這些都是建築工地使用的語言。

· 自我激勵、組織良好、積極主動。

· 良好的分析和統計能力。

· 良好的解決問題和溝通能力。

· 優秀的專案管理、溝通和批判性思考能力。

· 能夠在壓力和緊張的時間安排下工作。

· 積極主動的態度，能夠同時處理多項任務，並在時間驅動的環境中茁壯成長

· 人際溝通技巧，具有向更廣泛的受眾提煉複雜主題的專業知識

· 具備獨立工作和團隊合作的能力

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

• 6 months contract role (renewable)
• Work Location: Kerinchi, Bangsar
• Work shift rotation: morning, noon, midnight

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.
• Create shipment booking arrangements
• Entertain customer's enquiries on product & services
• Collaborate well with Sales & Operation teams.
• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)
• Achieve monthly KPI of dates arranged & waiting time.
• Manage and update list of Clients assigned regularly and promptly.
• Handle High profile customers.
• To liase with product team to improve operational workflow.
• To provide general operational and sales support.

Job Requirements :

• Candidate must possess at least a Diploma, Advanced/Degree, any field.
• Fresh graduates are also encouraged to apply.
• 1 - 2 years experience in Customer Service will be an added advantage
• Required skill(s): Call Center background, Customer Service, Coordinating Skill.
• Possess excellent verbal and written communication skills in English.
• Result driven and works well with KPI.
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Possess own transport

Please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidate shall be notified

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• 6 個月合約職位（可續約）
• 工作地點：孟沙Kerinchi
• 輪班制：上午、中午、午夜

工作職責：

• 與客戶建立融洽的長期關係，同時提供卓越的客戶服務標準。
• 建立貨運預訂安排
• 接待客戶對產品和服務的詢問
• 與銷售和營運團隊良好合作。
• 管理多個客戶聯絡管道：（來電/呼出電話、電子郵件、即時聊天、社群媒體平台等）
• 實現安排日期和等待時間的每月 KPI。
• 定期及時管理和更新分配的客戶名單。
• 處理高知名度的客戶。
• 與產品團隊聯絡以改善作業流程。
• 提供一般營運和銷售支援。

工作要求 ：

• 候選人必須至少擁有任何領域的文憑、高級/學位。
• 也鼓勵應屆畢業生申請。
• 1 - 2 年客戶服務經驗將是額外的優勢
• 所需技能：呼叫中心背景、客戶服務、協調技能。
• 擁有優秀的英語口頭和書面溝通能力。
• 以結果為導向，與 KPI 配合良好。
• 能夠輕鬆地使用不同的溝通方式進行聯絡工作（主要是電話）
• 擁有自己的交通工具

請攜帶您的完整履歷進行申請

履歷箱：lifework.sun@gmail.com

僅通知入圍候選人

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 醫療保險
• 個人發展機會

 Key Responsibilities:

• Review and process new driver applications, ensuring all required documents meet company standards.
• Verify documentation provided by drivers and update our system with new vehicle details promptly.
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner.
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities.
• Maintain adherence to Singapore regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements.
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections.

Job Requirements

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field.
• Preferably possess backend support working experience, with a minimum of 1 year in a related role.
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience.
• Previous experience in backend support, customer service, or related roles is highly preferred.
• Proficiency in English and Malay, both spoken and written; Mandarin proficiency is an added advantage.
• Demonstrate a strong attention to detail and accuracy in processing documents and data.
• Possess excellent communication and interpersonal skills.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Proficient in Microsoft Office Suite and other relevant software applications.
• Familiarity with Singapore regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.

Job Responsibilities:

• Conduct potential customer development, invite them to trial classes through outbound calls.
• Identify customers' purchasing needs, screen highly interested customers, and connect them with sales consultants.
• Follow up with potential customers to assist sales consultants in successfully completing transactions.
• Handle other tasks assigned by superiors.

Job Requirements:

• Associate degree or above, major unspecified.
• More than one year of work experience, experience in TMK (Tele-Marketing) in the education industry is preferred.
• Good communication and adaptability skills, proficient in using various office software.
• Positive work attitude, willing to take on challenges, with strong execution and stress resistance.
• Passion for sales work, strong ability to develop new customers, and customer-centric service awareness.