System Support Specialist
Full-time
Junior Executive
18 hours ago
Job Scope:
Managing manage service client help desk tickets & prioritize according to SLA and severity.
Recognize and escalate complex issues.
Server setup and configuration - RAID, Windows Server OS, firmware upgrad...
Job Scope:
- Managing manage service client help desk tickets & prioritize according to SLA and severity.
- Recognize and escalate complex issues.
- Server setup and configuration - RAID, Windows Server OS, firmware upgrade.
- Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
- Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
- Computer software and hardware troubleshooting.
- Diagnose and repair minor network and server issues.
- Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
- Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
- Reaching out to vendors for warranty claims.
- Onsite visit manage service client maintenance support weekly or as needed.
- Provide on-site support to handle various issues based on incoming customer incidents/requests.
- Documenting and analyzing technical issues and customer interactions
Required:
- 2-3 years of corporate IT Help Desk experience
- Experience providing hardware and software support primarily on Windows laptops/desktop
- Experience working with Windows 7/10, Windows servers 2008-2019
- Experience working with MS Office suite including email clients (Outlook)
- Experience with ticketing systems and helpdesk processes
Perks & Benefits
- Commission and bonus
- Travelling Allowance (travel stipends, transportation, etc.)
- Flexible working hours
- Casual dress code
- Regular team activities
- Company trips
- Annual Leave / Medical Leave
- Medical Claim
- Optical & Dental claim
- Fast growing company that ensure career growth.
Company Overview:
Founded in 2007, privately-held Malaysian company. Key focus on IT
infrastructure design, consult, commerce and project management.
- Specializing on providing Microsoft, VMWare & Nutanix Hyper Converge Solutions
- HP & Cisco networking products
- Cisco & HP & Aruba, Aerohive Wireless Solutions
- Microsoft Active Directory Deployments & Troubleshooting
- IT Systems & Network Setup
- IT Security & Consultancy
- IT Project Management
Our Technology Solutions involve products from thousands of IT manufacturers at competitive prices, but it is the pride and details that we put into our installation that differentiates us from the rest of the industry.
Our Project Management Solutions and Security Solutions are conducted by experts who are experienced in both the managerial and the technical side of the IT industry. Every phase of the project is well-documented, and our progress is charted daily.
