Total 39 Business Analyst job vacancies in Kuala Lumpur

Are you someone who enjoys building relationships, opening doors and creating business opportunities?

AZEO is looking for a commercially driven Business Development Manager to help expand our Learning & Development (L&D), Talent Development and HR Solutions business across SMEs and growing organisations.

This role is ideal for someone who thrives on networking, partnerships, business growth and pipeline building — someone who naturally connects people, opportunities and growth.

What You’ll Be Driving:

• Build and grow a strong pipeline of qualified business opportunities
• Open doors with business owners, HR leaders and decision-makers
• Build strategic partnerships and referral channels
• Generate leads through networking, referrals, LinkedIn and business engagement
• Represent AZEO at networking sessions, business events and client engagements
• Identify market opportunities and growth segments
• Collaborate with our consulting team to turn opportunities into impactful business solutions

You’ll Thrive Here If You:

• Love networking and relationship building
• Enjoy creating opportunities instead of waiting for them
• Are commercially minded and growth-driven
• Enjoy strategic business development more than hard selling
• Thrive in a young, fast-paced and entrepreneurial environment

What We’re Looking For:

• Minimum 5 years of experience in Business Development, B2B Sales, Partnerships or Client Relationship Management
• Experience in corporate training, HR consulting, professional services, HR tech or related industries is an added advantage
• Strong networking and stakeholder engagement skills
• Comfortable engaging business owners and decision-makers
• Possess own transport and willing to travel for business engagements

Why Join AZEO?

At AZEO, we partner organisations to strengthen people capability, leadership development, team effectiveness and organisational growth through practical, business-driven solutions.

Think Big. Start Small. Learn Fast. Do Better.

Perks & Benefits

• Incentives/Performance Bonus
• Flexible working hours
• Teambuilding/Company trip

Job Description

■Office Operation & General Affairs

-Organize day-to-day office operation, equipment procurement, repair & maintenance, service contract etc.

-Arrange flights/hotels for business trips

-Address any ad-hoc duty as assigned by CEO

■Human Resources

-Assist recruitment activities/new staff onboarding

-Address employee rules, welfare and its related matters

-Maintain HR data including payroll, personal data, employment contract, attendance record such as overtime/ absence/sick leave/annual leave etc. and liaise with 3rd party service vendor

■Accounting

-Support the 3rd party vendor with monthly accounting closing such as sales record, payment, expense claim, invoice management etc.

■Logistics Coordination

-Coordinate import operations including shipment scheduling, inventory tracking, vendor communication, and material preparation to ensure smooth business and event execution.

■Offline Fan Event Coordination

-Assist planning & coordinating offline fan events, including venue arrangements, stakeholder coordination, event setup etc. to deliver engaging community experiences.

■MUST TO HAVE:

-More than 8 years of working experience in the back-office set-up such as HR, accounting, general affairs

-Extensive knowledge in logistics/import coordination is a strong asset

-More than 5 years of team management experience

-Fluency in English is a MUST

Apply Link: https://jobs.persolmalaysia.com/detail/38545?apply_id=38545&utm_source=jobstore&utm_medium=sponsored

Contact Email: jean.lee@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Job Responsibility

a) To carry out area of responsibility of business processing.

b) Foster and maintain good communication and relationships with suppliers, customers, stakeholders and forwarders while processing good negotiation skills.

c) To maintain existing pool of business including stock operation and establish chemical or industrial products trading

business on domestic, export, import and offshore.

d) To comply with Internal Regulations and Company Policies, and to observe submission of reports on a timely basis.

e) To handle credit line matters.

■MUST TO HAVE:

• Candidate must possess at least a Degree.

• Good academic result. 2nd Class Upper (CGPA 3.00) and above.

• Proficient in spoken and written English and Bahasa Malaysia.

• Preference is given to candidates with a minimum of 3 years of working experience in trading companies. Candidates with less than 3 years of experience or fresh graduates may be considered based on demonstrated capability and suitability.

• Working experience (export/offshore/import) in industrial products and/or chemical/plastic industries with trading knowledge.

• Proficient in Microsoft Office applications, including Excel and PowerPoint.

• Demonstrates strong commitment and accountability in achieving assigned mission objectives.

• Ability to work under pressure and manage stress effectively.

• Possess an ethical mind, a mature and confident disposition, positive attitude, good interpersonal and communication skills.

• Salary will be commensurate with qualification and experience.

• Applicant must be a Malaysian citizen.

Apply Link: https://jobs.persolmalaysia.com/detail/38582?apply_id=38582&utm_source=jobstore&utm_medium=sponsored

Contact Email: Mariko.Takezaki@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Key Requirements:

• 26 – 35 years old.
• Candidate must possess at least Diploma / Degree in Business or Marketing with at least 3 years of working experience in Sales & Marketing.
• A high level of commitment, initiative and leadership.
• Good interpersonal skills and able to engage in various levels of organization.
• Strong communication skill, both oral & written in English, Malay & Mandarin.
• Knowledge in Excel, Word etc an added advantage.
• Possess own transport.
• Good networking ability.
• Self-driven and results oriented.
• Able to work independently.

Key Responsibilities: 

• Identify potential business opportunities for Company.
• Develop and formulate effective selling strategies and marketing plans.
• Set up, co-ordinate and follow up with potential customers on project leads.
• Promote, market and sell Company’s range of products to clients, consultants, architects, designers and etc.
• Develop, nurture and maintain good business relationship with all business associates.
• Generate qualified leads through networking, cold calling, site visits and industry events.
• Coordinate within internal departments (project, sales & etc).
• Track sales pipelines and meet monthly targets.
• Monitor market trends, competitors and upcoming projects.

What We Offer:

• An attractive remuneration package inclusive of incentive and medical benefits will be offered to the selected candidates.
• Basic salary RM3,800.00 and above depending on working experience.
• Allowances : Transport and phone, etc

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Medical insurance
• Open culture

About the Role

We are seeking a Marketing Executive who is passionate about sustainability and creative storytelling. In this role, you will drive our content and digital marketing efforts to build a strong online presence and thought leadership position within the sustainability and circular economy landscape.

You will serve as the curator of our content library, creating engaging materials that help customers and stakeholders understand sustainability and the role they can play in achieving a circular future. Occasionally, you will also participate in physical events such as tradeshows, expos, seminars, and CSR activities.

Key Responsibilities

1. Content Creation

• Lead the creation and curation of Nuplas Solutions’ content library.
• Develop engaging and informative content such as videos (short & long form), infographics, website copy, press releases, and opinion pieces.
• Maintain a consistent brand voice and personality across all materials.
• Participate in industry events, develop relationships, and conduct interviews with thought leaders to gather insights.
• Align all content initiatives with the goal of positioning Nuplas Solutions and the Lean Giap Group as industry leaders in sustainability and circular economy solutions.

2. Social Media Management & Community Building

• Manage company social media platforms and stay updated on current trends and technologies.
• Understand online user behavior to create engaging, shareable content.
• Drive community engagement and strengthen online interactions.
• Prepare performance reports and insights for each social media platform.
• Develop and execute strategies to enhance audience growth and brand engagement.

3. Digital Marketing

• Support digital marketing efforts including ad campaigns, SEO optimization, website updates, and analytics tracking.
• Strengthen the brand’s visibility in search results related to sustainability and circular economy.
• Work to expand content reach beyond social media through effective digital strategies.

4. Branding Strategy

• Collaborate with the larger Lean Giap Group marketing team on brand-building initiatives.
• Coordinate with different business divisions to strengthen brand positioning through both online and offline activities.

Key Competencies & Work Approach

• Collaborative: Open and articulate in sharing ideas, and actively contributes to brainstorming sessions.
• Receptive: Able to accept constructive feedback while confidently presenting alternative solutions.
• Organized: Works well within deadlines and manages multiple priorities effectively.
• Resilient: Performs well under pressure while maintaining a positive attitude.
• Detail-Oriented: Pays close attention to task requirements and quality, ensuring accurate execution.

Qualifications & Skills

• 3 years of experience in social media management, video production, or content creation.
• Fresh graduates are also encouraged to apply.
• Strong understanding of both traditional and digital media platforms.
• Knowledge or interest in sustainability-related fields (energy, materials, carbon, technology) is a plus — sustainability training will be provided for successful candidates.
• Experience managing or collaborating with digital marketing/media agencies or online influencers is advantageous.
• Experience conducting interviews or moderating seminars will be highly valued.
• Comfortable working with digital marketing metrics (CTR, TOV, LTV, CPM, ROAS, SERP, FYP, etc.).
• Basic ability to film and edit simple videos for social media.
• Familiarity with Google Analytics is an added advantage.
• Strong ability to tell stories using data, providing clear and concise insights to support strategic marketing plans.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

We are a growing direct sales company looking for a passionate and driven Marketing Exe/ Business Development Exe to join our team. If you enjoy meeting people, presenting ideas, and driving business growth, we would love to hear from you!

Key Responsibilities:

• Plan, develop, and execute marketing strategies for the company

• Deliver engaging marketing plan presentations and product-related talks

• Organize and manage marketing events and activities

• Conduct online presentations and training sessions via Zoom

• Support and share responsibilities within the marketing department

• Handle and support overseas market development initiatives

• Manage members’ enquiries and provide timely, professional support

• Build strong relationships with members, understand their environment, and actively engage with them to identify business opportunities

• Develop and expand networking plans to drive business growth and performance

Requirements:

• Experience in marketing or business development (direct sales experience is an advantage)

• Strong presentation and communication skills

• Comfortable speaking in public and conducting online sessions

• Outgoing, extroverted, and enjoys meeting people

• Results-driven with a proactive attitude

• Able to communicate effectively with people at all levels

If you are ambitious, energetic, and ready to take your career to the next level, we invite you to join us and grow together!

Perks & Benefits

• Open culture
• Personal development opportunities

What We Offer:

• Opportunity to grow with a dynamic and expanding company

• Career advancement opportunities

• Supportive and energetic team environment

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

Job Summary:

The Area Manager is responsible for the overall management and performance of the TuniTuni Center. This role oversees daily center operations, student enrollment growth, customer service, and administrative functions.

Key Responsibilities:

1. Enrollment Management & Business Growth

• Achieve and support the center’s student enrollment targets and business objectives.
• Develop and implement strategies to attract new students and retain existing students.
• Manage inquiries from parents or potential customers and provide accurate program information.
• Organize and coordinate marketing activities, events, and promotional programs to increase awareness of TuniTuni programs.
• Monitor enrollment performance and contribute to the revenue growth of the center.

2. Center Operations Management

• Oversee daily operations of the center to ensure smooth and efficient functioning.
• Ensure the center complies with company operational standards, safety requirements, and cleanliness standards.
• Identify operational or maintenance issues and report them to management promptly.
• Maintain a professional, positive, and cooperative working environment within the center.

3. Administrative & Reporting Responsibilities

• Maintain accurate and up-to-date student records including enrollment forms, attendance, payments, and program records.
• Utilize CRM or enrollment systems to manage and track student information effectively.
• Prepare and submit required operational reports, including monthly reports to management.

4. Teaching Tools & Learning Materials Management

• Monitor inventory levels of teaching materials and ensure adequate stock is maintained.
• Coordinate the ordering or procurement of teaching tools and materials when required.
• Manage and record the movement or transfer of teaching tools between centers when necessary.
• Ensure all materials are properly stored, organized, and accounted for to prevent loss or damage.

Qualifications & Requirements:

1. Education

• Minimum Diploma or Bachelor’s Degree in Business Administration, Education, Management, Marketing, or a related field.

2. Work Experience

• Minimum 2–3 years of experience in operations, education center management, customer service, or sales-related roles.
• Experience in education centers, enrichment programs, or training centers will be an added advantage.
• Prior experience in team supervision or leadership roles is preferred.

3. Skills & Competencies

• Strong communication and interpersonal skills to engage with parents, students, and staff.
• Good sales and customer service skills with the ability to convert inquiries into enrollments.
• Strong organizational and administrative skills to manage records, reports, and center operations.
• Ability to plan events, marketing activities, and student recruitment initiatives.
• Good problem-solving and decision-making abilities in handling operational matters.
• Ability to manage multiple responsibilities and work under pressure to achieve targets.

4. Technical Skills

• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CRM systems, enrollment software, or database management systems is an advantage.

5. Personal Attributes

• Responsible, proactive, and detail-oriented.
• Strong leadership and team management abilities.
• Positive attitude with strong commitment to customer satisfaction.
• Ability to maintain professionalism and confidentiality.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

Responsibilities

• Plan and review all invoices for appropriate documentation and approval before payment.
• Prepare payments, including supplier payments, utility payments and any ad-hoc payments.
• Reconcile supplier accounts with supplier statements and resolve payment discrepancies.
• Perform daily treasury tasks and ensure sufficient funds for payments.
• Update all payment transaction accurately and timely into acccounting system.
• Verify staff claim reimbursement.
• Initiate follow ups with internal departments and supplier and escalate issues when required.
• To perform any other duties as assigned by management to meet organisational requirements.

Requirements

• At least Diploma in Finance, Accounting, or equivalent qualification or above.
• Minimum 2 to 5 years of relevant experience, preferably in retail related industry.
• Fresh graduates are welcome to apply.
• Experience in a high volume retail or similar business.
• Must have full understanding of the revenue cycle and will take a proactive, hands-on approach.
• Must have a sense of urgency with the ability to meet deadlines and analyse a high volume of receivable activities.
• Excellent communication and interpersonal skills to liaise with stakeholders at all levels
• Skilled in the use of MS Office tools including Outlook, Excel, Word and PowerPoint
• Required languages: English, Mandarin, Bahasa Malaysia (Mandarin speaking ability is preferred)
• Immediate availability and short notice period preferred.

Perks & Benefits

• Bonus
• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal development opportunities
• Paid training and development

Responsibilities

• Matching of summary daily sales report from POS system against receipts to ensure timely collection.
• Download Merchant statement, perform checking to POS system and posting of merchant transaction into accounting system.
• Reconciliation of Merchant account.
• Monitor & follow up on outstanding merchant report and outstanding debts from aging.
• Monitor account receivables aging on outstanding debts.
• Monitors cash collection on daily basis and ensure timely credited to company's bank account.
• Maintain payment method within POS system.
• Issue credit note and generate new sales invoice.
• Issue sales invoice for staff purchase.
• Processing, monitoring and posting of Customer Refund.
• Ensure all entries are posted accurately and within deadlines.
• To perform any other duties as assigned by management to meet organisational requirements.

Requirements

• At least Diploma in Finance, Accounting, or equivalent qualification or above.
• Minimum 2 to 5 years of relevant experience, preferably in retail related industry.
• Fresh graduates are welcome to apply.
• Experience in a high volume retail or similar business.
• Must have full understanding of the revenue cycle and will take a proactive, hands-on approach.
• Must have a sense of urgency with the ability to meet deadlines and analyse a high volume of receivable activities.
• Excellent communication and interpersonal skills to liaise with stakeholders at all levels
• Skilled in the use of MS Office tools including Outlook, Excel, Word and PowerPoint
• Required languages: English, Mandarin, Bahasa Malaysia (Mandarin speaking ability is preferred)
• Immediate availability and short notice period preferred.

Perks & Benefits

• Bonus
• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal development opportunities
• Paid training and development

Job Description:

• Overseeing the day-to-day operations of the warehouse, including receiving, storing, and distribution.
• Maintaining accurate inventory records and regularly conducting stock count.
• Supervising and coordinating the work of warehouse staff to ensure tasks are completed efficiently and effectively
• Identifying and implementing process improvements to enhance productivity and costing reduce.
• Plan and organize warehouse layout to optimize space utilization and improve operational efficiency.
• Collaborating with the logistics and transportation, to ensure on time delivery of goods to outlets and customer.
• Providing regular reports and updates to superior on warehouse performance and any issues or concerns
• Willing to assist any other ad hoc task assigned by superior.

Job Requirements:

• Minimum 3 years of working experience in warehouse operations, inventory management, and logistics. Preferably with hands-on experience in retail outlet supply and replenishment.
• Strong organisational and problem-solving skills with the ability to multitask and prioritise tasks effectively
• Strong understanding of warehouse operations, inventory control, and logistics procedures.
• Excellent communication and interpersonal skills to liaise with cross-functional teams and customers.
• Proficient in using WMS/ERP and Microsoft Office suite, particularly Excel.
• Ability to analyse data and generate accurate inventory and stock movement reports.
• Passion for continuous improvement and a drive to optimise warehouse operations.

Perks & Benefits

• Bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Personal development opportunities
• Paid training and development

Job Summary

We are looking for a detail-oriented HR Executive (Payroll) to manage end-to-end payroll processing for our retail operations, ensuring accuracy, compliance, and timely salary payments for outlet and HQ staff.

Key Responsibilities

• Process monthly payroll for retail employees, claim, including OT, allowances, commissions, incentives, and deductions.
• Ensure timely statutory submissions (EPF, SOCSO, EIS, PCB).
• Maintain accurate payroll records, attendance, and leave data.
• Handle payroll-related queries from retail staff and management.
• Prepare payroll reports and support audit or management requests.
• Ensure payroll practices comply with Malaysian labour laws and company policies.

Requirements

• Diploma / Degree in HR, Business Administration, Accounting, or related field.
• Minimum 2–3 years' experience in payroll, preferably in retail or multi-outlet environment.
• Strong knowledge of payroll calculation, statutory contributions, and labour laws.
• Detail-oriented, organized, and able to meet tight payroll deadlines.
• Familiar with Autocount.
• Good communication and teamwork skills.
• Able to work independently with minimal supervision.

Perks & Benefits

• Performance Bonus
• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal development opportunities
• Paid training and development

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

主要職責：

• 為公司尋找潛在的商機。
• 制定和完善有效的銷售策略和行銷計劃。
• 建立聯繫、協調並跟進潛在客戶的專案線索。
• 向客戶、顧問、建築師、設計師等推廣、行銷和銷售公司全系列產品。
• 與所有業務夥伴建立、培養和維護良好的業務關係。
• 透過人脈拓展、電話推銷、實地考察和參與行業活動來獲取合格的銷售線索。
• 與內部各部門（專案、銷售等）協調。
• 追蹤銷售管道並完成每月目標。
• 密切注意市場趨勢、競爭對手和即將開展的項目。

主要要求：

• 26-35歲。
• 應徵者必須至少擁有商業或行銷專業的文憑/學位，並且至少有3年的銷售和行銷工作經驗。
• 高度的敬業精神、積極主動性和領導能力。
• 具備良好的人際溝通能力，能與組織內各級人員有效溝通。
• 具備較強的溝通能力，英語、馬來語及國語口語及書面表達能力俱佳。
• 熟悉Excel、Word等辦公室軟體者優先考慮。
• 自備交通工具
• 良好的人際溝通能力。
• 自我驅動，結果導向。
• 能夠獨立工作。

我們提供的服務：

• 我們將為入選者提供優厚的薪資待遇，包括獎金和醫療福利。
• 基本薪資為 3,800.00 馬幣以上，視工作經驗而定。
• 津貼：交通費、電話費等

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 定期團隊活動
• 醫療保險
• 開放文化

工作概述：

區域經理負責TuniTuni中心的整體管理和營運。該職位負責監督中心的日常運作、學生招生成長、客戶服務和行政職能。

主要職責：

1.招生管理與業務成長

• 實現並支持中心的學生招生目標和業務目標。
• 制定並實施吸引新生和留住現有學生的策略。
• 處理家長或潛在客戶的諮詢，並提供準確的課程資訊。
• 組織和協調行銷活動、賽事和推廣計劃，以提高人們對 TuniTuni 計畫的認識。
• 監測招生情況，為中心收入成長做出貢獻。

2. 中心營運管理

• 監督中心日常運營，確保其順利且有效率地運作。
• 確保中心符合公司營運標準、安全要求和清潔標準。
• 發現運作或維護問題並及時向管理層報告。
• 在中心內維持專業、積極、合作的工作環境。

3. 行政和報告職責

• 維護準確、最新的學生記錄，包括入學表格、出席記錄、繳費記錄和課程記錄。
• 利用客戶關係管理系統或招生系統有效地管理和追蹤學生資訊。
• 準備並提交所需的營運報告，包括每月向管理層提交的報告。

4. 教學工具與學習材料管理

• 監控教學材料的庫存水平，確保保持充足的庫存。
• 必要時協調教學工具和材料的訂購或採購。
• 必要時，管理並記錄教學工具在各中心之間的移動或轉移。
• 確保所有材料得到妥善存放、整理和清點，以防止遺失或損壞。

資格和要求：

1. 教育

• 最低學歷要求為大專或本科，專為工商管理、教育、管理、行銷或相關領域。

2. 工作經驗

• 至少 2-3 年營運、教育中心管理、客戶服務或銷售相關工作經驗。
• 有教育中心、優質教育計畫或訓練中心工作經驗者優先考慮。
• 有團隊管理或領導經驗者優先考慮。

3. 技能與能力

• 具備強大的溝通和人際交往能力，能夠與家長、學生和教職員工進行有效溝通。
• 具備良好的銷售和客戶服務技巧，能夠將諮詢轉化為報名。
• 具備較強的組織和管理能力，能夠管理記錄、報告和中心運作。
• 具備策劃活動、市場推廣活動和學生招生計劃的能力。
• 在處理營運事務方面具備良好的問題解決能力和決策能力。
• 能夠同時處理多項任務，並在壓力下工作以達成目標。

4. 技術技能

• 具備微軟辦公室軟體（Excel、Word、PowerPoint）的基本操作能力。
• 有使用客戶關係管理系統、招生軟體或資料庫管理系統的經驗者優先考慮。

5. 個人特質

• 認真負責，積極主動，注重細節。
• 較強的領導能力和團隊管理能力。
• 積極的態度和對客戶滿意度的堅定承諾。
• 能夠保持專業和保密。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人休假
• 開放文化
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

• Drive and support the digital transformation of our treasury department as well as the wider finance and controlling function at Roland Berger
• Maintain applications, processes, and reports for steering, reporting, and forecasting of our group liquidity and further financial KPIs
• Take ownership of the development and continuous improvement of Treasury applications, processes, and reports by proactively driving innovation and automation (e.g. create new reports with unprecedented insights)
• Steering of external and internal IT capacities for Treasury
• Contribute actively to inter-disciplinary projects for our global F&C function

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, car insurance renewals, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Hunt for strategic B2B partnership opportunities across various sectors and regions.
• Build and manage new partnership relationships. Introduce our platform solutions and suggest best tailored solutions.
• Structure and pitch new innovative solutions that can elevate our partner's businesses and help them resolve key pain points.
• Negotiate and execute treaty agreements with the partners.
• Research and keep abreast with market needs and demands. Work with the relevant internal stakeholders to further develop innovative insurance products relevant to the company’s target segments.
• Analyse partnership performance, derive insights, and recommend actions to improve partner's performance, effectiveness and growth.

WHAT WE EXPECT OF YOU:

• 3–5 years of experience in partnerships, affiliates, affinity insurance, broking, underwriting, or insurtech business development.
• Well-established regional networks across the insurance and reinsurance ecosystem.
• Proven track record in originating or structuring treaty, facultative, or specialty programs.
• Commercially savvy, relationship-focused, and motivated to hunt and close new deals.
• Entrepreneurial mindset with a growth-oriented approach.
• Passionate about innovation, technology, and next-generation insurance models.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Key Responsibilities:

1. Performance Tracking & Risk Management: Track business volume KPIs, identify deviations, and provide early risk alerts to stakeholders.

2. Regulatory & Political Impact Analysis: Conduct granular analysis of transaction volume changes driven by new regulations, political developments, or macroeconomic factors. Build predictive models for mid-/long-term trends.

3. Business Operations Analysis: Partner with cross-functional teams to analyze profitability, operational efficiency, and market opportunities. Deliver clear, actionable reports.

4. Data Product Development: Define core business metrics, document domain knowledge, and collaborate with data engineers to build scalable data products (e.g., dashboards, data warehouse tables).

• 2-5 years in BI, data analysis, ETL or related fields. Preferred: Exposure to payments, fintech, or financial services.
• Technical Skills: Proficiency in SQL for data querying/transformation.Advanced Excel Sheets (pivot tables, complex formulas).Familiarity with BI tools (Tableau, Power BI) is a plus.
• Analytical Mindset: Ability to translate raw data into business narratives.
• Language: Fluent English (working language). Mandarin Chinese proficiency is a strong advantage.
• Soft Skills: Collaborative, detail-oriented, and adaptable to fast-paced environments.

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

We are on the lookout for a Procurement Operations Analyst to join the Global Procurement team at foodpanda, based in our Malaysia office, on our journey to always deliver amazing experiences.  

The Procurement Operations Analyst is an entry-level role focused on supporting the transactional aspects of procurement operations, providing direct support for incident and problem management, and addressing inquiries through the customer help desk. This role is essential for maintaining smooth, efficient operations within the procurement team and ensuring stakeholder satisfaction through prompt issue resolution and clear communication.

1. Transactional Processing

   • Monitor the purchase requisitions and purchase order creation following defined policies and procedures.

   • Ensure accuracy and timeliness, supporting compliance with corporate guidelines and service level agreements (SLAs).

2. Incident and Problem Management

   • Handle procurement-related incidents, performing initial triage and troubleshooting to resolve issues where possible.

   • Assist in root cause analysis, helping to prevent recurrence and drive improvements.

3. Customer Help Desk

   • Serve as a primary contact point for internal inquiries related to procurement transactions and processes.

4. Continuous Improvement

   • Identify and suggest areas for process enhancement within transactional procurement and customer support.

• Own Data Science solutions for client requests and provide initial recommendations for complex client raised issues.   

• Support Internal and External Clients with the understanding of Data Science design and methodology.  

• Accompany senior leaders meet with clients to understand business needs and help offer innovative solutions.  

• Work on creating innovative solutions, use cases, proof of concept and prototypes by exploring diverse data sets using tools such as Python.  

• Understand Nielsen products and services to suggest innovative solutions for client challenges.  

• Collaborate with other Data Science team units.  

•  Automate and develop solutions for existing processes.  

•  Innovate and create out of the box solutions by leveraging large and diverse data sets and state of the art technologies. 

About you  

You have dabbled in data. You have perused Python. And you have the communication chops to translate it all into conversation or presentations. While you have worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. You know what is happening in big data and you are ready to influence what is next.  

About You

You will join the SEEK Business engineering team — a self‑contained scale‑up powered by SEEK’s global platform. You will design, build, and maintain full‑stack software that powers Australia’s largest online business‑for‑sale marketplace. Working across TypeScript, NodeJS, React, GraphQL, and AWS, you’ll deliver secure, reliable, and scalable solutions end‑to‑end. You will collaborate daily with product managers, designers, and fellow engineers, contributing to architecture decisions and continuous improvement in DevOps, CI/CD, and automation. Success in this role means shipping well‑crafted code, owning complex technical decisions, and helping the team raise engineering quality while driving rapid delivery.

What You Will Do

• Design and build high‑performance full‑stack applications using modern tech
• Own services through development, testing, deployment, and production support
• Contribute to architecture decisions and continuous delivery improvements
• Collaborate with design, product, and cross‑functional teams to deliver at speed
• Strengthen DevOps culture through CI/CD, observability, and automation
• Ensure reliability and performance of SEEK Business’s platforms
• Share learnings and mentor peers to uplift technical standards