Customer Service Consultant
Full-time
Junior Executive
2 days ago
Responsibility
Deliver fair outcome to our customers and ensure the quality of service in place.
Actively share customer feedback with internal departments to improve the customer experience.
Actively respond to the feed...
Responsibility
- Deliver fair outcome to our customers and ensure the quality of service in place.
- Actively share customer feedback with internal departments to improve the customer experience.
- Actively respond to the feedback received from social media.
- Work with internal teams to ensure the pre & post service for all products are in place.
Requirements
- With 1+ years of hands-on experience in the fintech or blockchain industry.
- Familiar with professional English email writing.
- Ability to articulate issues or problems to internal departments.
- Knowledge of blockchain would be an advantage.
- The ability to communicate in Mandarin would be an advantage.
- Good and positive attitude with a keen interest in learning.
Benefits
- Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
- Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
- Employee engagement, recognition, and appreciation programmes
- Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
- Comprehensive insurance coverage
- Festival gifts, Wedding gifts, birthday vouchers, etc.
- Team Building
Get Started With Us We are a professional customer service platform, focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.