Total 1 Telemarketing job vacancies in Business Management / Project / Planning category in The United States of America

Job Responsibilities:

• Engage patrons through telemarketing calls and invite them for repeat visits and or/event promotions.
• Registration of Patrons for casino events, tournaments and promotions.
• Process of redemption of casino offers such as room, birthday and other promotions.
• Ensure that Patron’s information, preferences and tiers entitlement have been maintained and recorded accurately.
• Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift.
• Deliver professional, prompt and high-quality service experience to Patrons over the phone and while maintaining Resort World Sentosa standards.
• Contribute to achieve individual and team KPIs.
• Review and enhance processes and procedures to ensure efficiency of the operations.
• All other adhoc duties as and when necessary.
• Perform all tasks in accordance with Resort World Sentosa policies and procedures, and in compliance with the respective local laws and regulations.

Job Requirements:

• Minimum GCE ‘O’ Level / Diploma Holder.
• Customer centric attitude and work well under pressure.
• Able to work in front of a computer and sit for extended periods of time.
• At least 1 year of work experience, preferably in a customer service role.
• Excellent verbal, written and verbal communication skills and telephone etiquette.
• Ability to multi-task and comfortable with applications and technology.
• Fluent in English Language (for both verbal and written communications) and able to communicate well in at least one Asian language, preferably Mandarin.