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Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for an experienced Senior Accounts Execut.....

Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for an experienced Senior Accounts Executive.  

Reporting directly to the Senior Finance Manager, the right individual will possess great leadership qualities which will drive innovation and achieve team excellence.  

Ezypay is a multi-award winning FinTech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. 

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 10 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, China, Taiwan, South Korea and Thailand) and we’re continually expanding. 

Primary Responsibilities  

Lead a team responsible for accounting functions for the entire Group 
Review GL, AR & AP transactions
Review Corporate/Trust bank transactions and trust reconciliation
Prepare Group consolidated reports
Prepare and/or review management & analytical reports

Responsible for all sales tax and corporate tax matters
Lead external audit process and statutory compliance
Assist with annual budgets 
Provide guidance, coaching and on-the-job training to upscale team capabilities, skills and knowledge.
Automate processes

5+ years of professional experience, and a minimum of 3+ years’ experience in a similar role (banking and/or payments experience considered favorably) 
Degree qualified or completion of CMA, CPA or CA

Advanced Microsoft Office Skills (Excel, PowerPoint, Word), familiarity with data query/data management tools is extremely desirable 
Experienced and motivated working in fast-paced, high-energy environments with specific experience in multi-national businesses  
Experience in Oracle Financials (preferred) or other management accounting software 
A “hands on” approach and result oriented 
Strong verbal and written communication skills

Good leadership skills

Quick Apply

Delivery Hero

Senior Team Lead, Customer Service

Full-time

Kuala Lumpur

Customer Service

1 week ago

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to delive.....

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

Quick Apply

Wise

Due Diligence Team Lead

Full-time

Kuala Lumpur

Others

1 month ago

Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, de.....

Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

Your mission will be to develop a high performing verification team, to learn more about the compliance world, to improve the sometimes frustrating verification process for our customers, and to help millions more potential customers save money by using Wise!

The role as a Due Diligence Team Lead gives you the opportunity to:

Develop a strong verification team and support agents on their personal growth path by scheduling, interviewing, hiring, organising team events.
Help team members to understand their role in the mission through coaching, challenge or mediating debates, manage team’s resources and their relevant skills.
Build connections between team members as well as cross-team and facilitate collaboration. Identify new collaboration needs on the team level.
Owner of the team's entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + Senior Leads.
Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience.
Increase the efficiency of the verification team while balancing the health and productivity of your agents.
Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.
Be accountable for quality assurance of verification performed, making decisions within our policy framework, and working with compliance to evolve both our policies and processes.
Manage the trainings of the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime.
Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies.
Work with product teams, customer operations, and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience, increase automation or improve operational efficiencies.
Represent the policies, processes, and auditable verification work to regulators and auditors.

Hiring process:

Application review (including reviewing your cover letter answers)
1st interview with two Team Leads
Final interview with 2 senior/Area Leads

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below).

In your Cover Letter please answer the following questions:

What are your expectations for this role?
How do you make sure that your team has a healthy team culture?
How would you handle a conflict arising from cultural and personality differences within the team?
Our team receives on average 2000 emails per week, but processes 1800 emails weekly. Additionally, the team has a backlog of 500 emails that is carried over from week to week. What are your plans to come out of this backlog trend on a short term basis and to avoid it altogether in the long term?

Please note that applications without a cover letter will not be considered.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.